Golden Wok

+44 1634 723777

Rochester ME2 4AR United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden Wok

Golden Wok is a Chinese restaurant that has received both positive and negative comments. In order to evaluate the strengths and weaknesses of the restaurant, it is important to analyze the comments provided.

One positive aspect mentioned by a customer is the presentation of the food, which is described as good. This suggests that Golden Wok pays attention to the visual appeal of their dishes, which can enhance the overall dining experience. Another positive aspect is the open kitchen, which allows customers to see how their food is being prepared. This can create a sense of transparency and trust between the restaurant and its customers.

However, there are also negative aspects mentioned by customers. Firstly, the restaurant is described as expensive compared to similar vendors. This can be seen as a weakness, as customers may be more inclined to choose more affordable options. Additionally, it is mentioned that the portions are smaller than expected, which can be disappointing for customers who are expecting generous servings. Finally, one customer complained that their mushroom chow mein was bland, suggesting that the flavor of the dishes may not be consistent.

Looking at the overall verdict, it is clear that Golden Wok does not receive rave reviews. One customer states that they would not visit the restaurant again, while another states that it is not terrible but may be good for those with fewer options. This suggests that the restaurant may not be able to meet the expectations of all customers, but could still be considered as an option for those with limited alternatives.

Another customer had a negative experience when they ordered a dish and received a different one. Despite expressing their concerns, the situation was not handled well by the chef or staff, leading to a disappointing and frustrating experience. This highlights a weakness in the restaurant's customer service and ability to address and resolve issues.

On the other hand, a different customer had a positive experience with delivery, stating that the food was "gorgeous" and "tasty." This suggests that the quality of the food can vary, and while some customers may be satisfied, others may not have the same positive experience.

Furthermore, there are instances where the food quality is criticized. One customer mentions that the food was dry or lacked flavor, while another states that the chicken was undercooked and parts were still frozen. These comments highlight weaknesses in the consistency and quality control of the dishes served at Golden Wok.

In summary, Golden Wok has strengths such as good food presentation and an open kitchen that allows customers to see the food being prepared. However, there are weaknesses, including the high prices compared to similar vendors, smaller portion sizes, and inconsistent flavors. The negative comments regarding customer service and food quality also raise concerns. Overall, it seems that Golden Wok may not be able to consistently meet the expectations of all customers, but may still be an option for those with limited alternatives.

Best TL Reviews

Plus

Présentation of food is good

Open kitchen

Negative

Expensive Vs similar vendors

Portions smaller than expected

My mushroom chow mein was really bland

Verdict

Not worth a second visit for me but not terrible. May be good for those with fewer options

Ordered 'Kung Bao' chicken. They brought out sweet and sour. No black bean and no chilli. Just red sauce! Asked if there was a mistake. Chef came out and said he will re-do the dish. 5 mins later, same dish with some green chilli and black beans mixed in it. Told them I don't want to eat.

Disgraceful!!!

First time ordering delivery tonight qs just move to area and I am so pleased I had the food was gorgeous ????. I'm very particular but I must say tonight was fantastic qnd tasty food thank you ! Xx

Been feeling let down by Chinese food over the past few months. The food is either to dry or no flavour etc.

We decided to try the Golden Wok yesterday after looking at reviews.

The food was exceptionally good. I've always felt Chinese Take Aways are good with some food and lacking in others. Golden Wok nailed it all. So surprised! Massive bag of crackers, food was piping hot, even when we got it home which was after about a 20 minute Journey. Really tasty, really good portion sizes.

The Chicken balls were epic. Sometimes they're a bit fatty, and the chicken size is actually relatively small! Not the case with these ones! Massive chunks of chicken in them, really tasty, moist. Perfect!

100 percent recommend for anyone in the Rochester area!

DO NOT ORDER! Worst service ever! I have used this restaurant many times before and enjoyed my meal.

Tonight the food arrived cold & grey. Very dry and really tasted awful. When called to complain and requested refund. They said wanted food back untouched. Explained that some had been dished up as it was when tasted we realised it was awful. They came to collect food but argued on the doorsep that one prawn had been eaten and 2 x chicken balls! We eventually got a refund, but they kept the tip for delivery. Rude & unhelpful staff. Never using again.

Very tasty good sized portions

Ordered this few times and it was ok at best. Tonight however, the chicken was completely undercooked. Dangerously so, to the point that not only was it pink, but pretty sure parts were still frozen.

Chips were also undercooked and we ended up throwing the entire meal away. Had to settle for instant noodles, with £40 wasted.

Eat here if you want, but understand that your taking one hell of a risk with your health.

On a positive, the delivery driver and person on the phone were nice.

What a turn for the worst use to get food from here a year or so ago and it wasn't to bad. Unfortunately went back the other night for a takeaway. Food was bland tasted unseasoned and there wasn't much of it. Go elsewhere!

Gave it 2 stars cause of the convenience and because the ladies who took our order was very helpful.