Quick Facts About Haircuts by Sunni
Haircuts by Sunni has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the establishment. It is important to analyze these comments to gain a comprehensive understanding of the overall customer experience.
Starting with the strengths, one recurring theme is the positive feedback on Sunni's skills as a hairdresser. Customers have praised her for consistently cutting their hair well and delivering great results. This indicates that Sunni possesses the necessary technical expertise and proficiency in her craft. Additionally, the comment about Sunni's customer service being great suggests that she maintains a friendly and welcoming demeanor, creating a positive atmosphere in the salon.
Another strength highlighted in the comments is the patience exhibited by the hairdressers, particularly when dealing with young children. One customer expressed satisfaction with the way Ms. Kim handled their 9-month-old baby's first haircut, emphasizing her patience throughout the process. This demonstrates that the staff at Haircuts by Sunni are capable of creating a comfortable and child-friendly environment, which is appreciated by parents.
Moving on to the weaknesses, a significant concern mentioned by various customers is the poor communication and failure to listen to instructions. Multiple individuals reported that the hairdressers at Haircuts by Sunni disregarded their specific requests and instead insisted on doing their own thing. This indicates a lack of attentiveness and adaptability on the part of the staff, which can lead to customer dissatisfaction.
Another weakness evident in the comments is the issue of aggression displayed by some of the hairdressers. One customer experienced rough handling during the process, with clippers being aggressively dug into their scalp. This not only demonstrates a lack of professionalism but also has the potential to cause physical discomfort and pain for customers. Such behavior can significantly impact the overall customer experience.
Additionally, several customers complained about the rudeness exhibited by the staff at Haircuts by Sunni. There were instances of the hairdressers insulting customers based on their hairstyle choices, making racially insensitive comments, and blaming customers for their own dissatisfaction. These behaviors reflect a lack of respect and professionalism, contributing to an unpleasant and unwelcoming environment.
Moreover, a recurring concern expressed in the comments is the issue of inconsistency. Customers have reported receiving haircuts that differed significantly from their desired style or instructions given to the hairdresser. Instances of excessive hair being cut off when a specific length was requested were mentioned, highlighting the lack of attention to detail and discrepancies between customer expectations and the final outcome.
Based on the customer comments, Haircuts by Sunni shows strengths in the technical skills of the hairdressers, as well as their ability to handle young children. However, weaknesses are evident in terms of poor communication, aggression, rudeness, and inconsistencies in meeting customer expectations. These weaknesses should be addressed in order to improve the overall customer experience and ensure that each customer receives the desired haircut in a pleasant and professional environment.
Best TL Reviews
Sunni has been cutting my hair and my 2 boys for years. She always does a great job and her customer service is great!
HORRIBLE HORRIBLE HORRIBLE
They do not listen to your instructions, insist on doing their own thing. They do everything fast and are extremely aggressive. I asked for a low skin fade and they immediately started fading to the top of my head. I ended up with a medium fade with choppy lines everywhere from the top to the bottom. They can’t blend. And when they put my part in they aggressively dug the clippers into my scalp. They’re lucky I paid.
Do not get your haircut here!
I asked for 2 inches off the top and she took more like 5 and said that I wouldn’t get in trouble now. I would’ve been fine with 2 inches off the top. Was a decent hair cut but not what I asked for.
Ms. Kim did my 9 months old baby 1st haircut...she did great, she was very patient with my little guy. I will definitely return.
I used to really enjoy their service however over the past couple of visits they have become more and more rude to anybody that walks in. They have yelled at costumers for not signing in and with the language barrier it's sometimes impossible to properly explain what you want. Even when you are able to explain it I usually have to make corrections. I try to be as kind as I can but even then they repeatedly tell me that it's my fault for not explaining it well (high skin fade and I usually don't have much if anything taken off the top). I feel they have gotten to comfortable with military and forget that we are paying costumers at the end of the day.
Im new to Fort Drum I took my 2 year old son to get a haircut, and the lady said she could cut his hair because he moves, EVERY young kid moves I had never had this happen before! And As I was waiting for my husband they were questioning me and starring at me it felt so racist!!! Never going there again!!!!
Bro this place is terrible, the staff are full of attitude and give terrible haircuts. Out of all the haircuts ive ever gotten the one i got at this place is by far the worst one, i do not recommend this trash place whatsoever especially if you’re a soldier.
I had an AWFUL experience here. I walk in and sign in and wait. Once its my turn, the person cutting my hair was very rude and immature. She immediately insulted me for my hair style which was a box fade. My hair was maybe less than a few inches long. She went on and on about how my hair was too long and I didn't look military. I came there specifically FOR a haircut. The rudeness was unnecessary and I will not be returning here.
Haircuts by Sunni Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | 08:00 AM - 07:00 PM |
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Location
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