Quick Facts About Hairz R Us
Hairz R Us, based on the comments provided, has a mix of strengths and weaknesses that contribute to its overall reputation and customer satisfaction. In this analysis, we will explore these strengths and weaknesses in detail.
One of the key strengths of Hairz R Us is its loyal customer base. One customer mentions that they have been going to the salon for almost 20 years, indicating a strong level of trust and satisfaction with the services provided. This loyalty suggests that the salon has built a positive reputation over the years, which is essential for long-term success in the industry. Additionally, another customer mentions that they consider Hairz R Us a hidden gem when looking for a barbershop, indicating that the salon has a positive reputation within the local community.
Another strength of Hairz R Us is the laid back atmosphere and friendly staff. The first comment describes the place as great, laid back, and the people as welcoming. This suggests that the salon has created a comfortable and inviting environment for customers, which can enhance the overall experience. Additionally, the second comment highlights the excellent customer service provided by the barbers. The specific questions asked by the barber to ensure the best service show a commitment to individualized care and attention to customer needs. This personalized approach can contribute to higher customer satisfaction and loyalty.
Furthermore, the positive comments regarding the quality of the haircuts and hairstyles provided also indicate a strength of Hairz R Us. The second comment specifically mentions receiving an excellent haircut, setting the bar for how barbershops should be. This suggests a high level of skill and expertise among the barbers at Hairz R Us, which is crucial for maintaining customer satisfaction and attracting new clientele. The positive feedback also extends to the hairstyling services, with one customer praising the braiding skills of Trouble and another satisfied customer highlighting their son's great haircut.
However, despite these strengths, there are also weaknesses that should be addressed by Hairz R Us to improve customer experiences. One notable weakness is the issue of overbooking and long wait times. One customer mentions that if you arrive after a certain time, your appointment may run two to three hours late due to constant overbooking. Long wait times can be frustrating for customers and can negatively impact their overall experience, potentially leading to dissatisfaction and a decline in customer loyalty.
Another weakness identified in the comments is the poor communication and unprofessionalism of one stylist. One customer recounts a bad experience with a stylist who arrived late, was unprepared for the appointment, and failed to provide a satisfactory hairstyle. The customer's attempts to reach out to the stylist for a refund were met with unresponsiveness and a lack of concern. Such behavior reflects poorly on the salon's professionalism and customer service, which can damage its reputation and deter potential customers.
In conclusion, Hairz R Us has several strengths, including a loyal customer base, a laid back atmosphere, friendly staff, excellent customer service, and skilled barbers. However, the salon also faces weaknesses such as overbooking and long wait times, as well as occasional unprofessionalism and poor communication from some stylists. By addressing these weaknesses and building on their strengths, Hairz R Us can enhance customer experiences and solidify its reputation as a top-notch salon in the industry.
Best TL Reviews
Been going Hair's R Us for almost 20 years. I don't let anybody else touch my hair.. Great laid back place, and people. Prises always fair.
When looking for a barbershop I found this hidden gem. Everyone was busy but cordial, welcoming, and very helpful. Tommy was my barber and what I loved about my experience is that the conversation was good, they played good music that appeals to both a younger and older audience. But also they made me feel at home, and the haircut was excellent. I also liked how my barber asked specific questions to make sure I received the best service, questions I’ve never been asked at any other shop I’ve been to. All in all, I will continue to go to this business, I honestly think they set the bar for how barbershops should be.
If you are the first one between 7:30 and 11:00 a.m. you will be in and out, otherwise your appointment will run at least two to three hours late, constant overbooking
I went here to get my hair done on Tuesday. I arrived promptly on-time. My styles needed to be called once I arrived at the appointment that she created. She then came 1 hour after our schedule appointment. Not only was she not prepared to braid my hair she didn't have the supplies needed. The appointment went longer than expected and I ran out to catch my next one. The hair only lasted for a day and a half. I paid $180 for hairstyle that supposed to stay up for 6 to 8 weeks. I was recommended for from a friend. I asked the stylist if she has done these types of braids twist before and she can forward me yes.
Two days after the appointment I immediately send the stylist picture of the unprofessionalism and the quality of her work. I didn't get a reply back from her. I then called and left voicemails and arrived at her shop on Saturday. She aggressively informed me that she did not answer me due to her schedule being booked. I kept calm and told her I understood. She seen how poorly my hair was and did not seem to care. My hair was unraveling and slipping out.
The following Tuesday, she texted in the middle of a day with excuses and tried to schedule a redo for the next day. By that time a week of this poor quality hairstyle was already falling out of my head and was taken down. I politely declined and ask for a refund and still no response. The owner of this establishment seems to be the only one that actually gives proper courtesy punctuality and professionalism.
I got my hair braided here two times. Trouble really does a good job. ⭐️⭐️⭐️⭐️⭐️
Awesome Service ???? Thank you, Mike, for your service and commitment to the community ????????..
It was good finally got my haircut the best barber I have for 7 years
They did a great job on my son’s hair!
Hairz R Us Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | Closed |
How to go there
Location
Places