Happy Nails

+1 989-631-3499

6800 Eastman Ave, Midland, MI 48642 United States of America

Open Today: -

Quick Facts About Happy Nails

Happy Nails place has both strengths and weaknesses based on the comments provided. It is important to analyze the feedback to understand the overall customer experience and assess the salon's performance.

Starting with the strengths, several positive comments express satisfaction with the staff members and their friendliness. The employees at Happy Nails are described as kind, pleasant, and welcoming. This creates a positive atmosphere for customers and contributes to a comfortable experience. The comment mentioning Vinny, the owner, specifically highlights his skills and the amazing job he does. Having a talented and skilled owner can bring assurance to customers that they will receive quality service.

Another strength mentioned is the speed and efficiency of the workers. One comment specifically highlights that the workers were fast and efficient, resulting in beautiful nails at an affordable price. This suggests that the salon values customer time and strives to provide timely service without compromising quality.

Additionally, some customers appreciate specific nail technicians, such as Juli and Nicole. These technicians are knowledgeable about individual preferences and can customize the service accordingly. This personalized approach enhances customer satisfaction and builds loyalty.

On the other hand, there are some weaknesses that should be addressed. One negative comment mentions impolite employees who did not listen to customer requests. This lack of attentiveness can create a negative impression and lead to dissatisfaction.

Furthermore, there are instances of over-clipping nails, cutting skin, and even causing injuries. Customers who experienced these incidents expressed their disappointment and vowed not to return. Such incidents not only impact the customer's immediate experience but also have the potential to damage the salon's reputation. Maintaining proper training and supervision of employees should be a priority to ensure that accidents and injuries are minimized, if not eliminated entirely.

Another issue raised is the reluctance of one employee to fulfill a customer's request for an ombré design. This lack of accommodation can be off-putting to customers who have specific preferences and expect flexibility. Nail salons should strive to offer a wide range of options and fulfill customer requests within reasonable limits.

Additionally, there is mention of excessive roughness with tools, resulting in cuts and bleeding. This demonstrates a lack of attention to detail and care in providing the service. Nail salons should prioritize customer safety and ensure that the tools used are properly maintained and used with caution.

Lastly, there are comments addressing flaky polish and the need for post-service maintenance. While some customers dismiss this issue as it can be resolved with a shower or hand wash, it still highlights the salon's responsibility to provide a long-lasting finish. Thriving nail salons should strive to offer durable and accurate services that don't require additional maintenance soon after the visit.

In conclusion, Happy Nails place has strengths in terms of friendly and welcoming staff, speed and efficiency, and personalized service. However, there are weaknesses in terms of employee politeness, attentiveness, and potential safety issues. Addressing these weaknesses can lead to improved customer satisfaction, loyalty, and ultimately, the success of Happy Nails place.

Best TL Reviews

Would not recommend. A few employees were not polite. They didn't listen to the people in our group who asked for them not to clip their nails. They over clipped our nails and cut one person's skin. 5 of us went together and most of us weren'tsatisfied.

Everyone was so nice and made us feel so welcome :) they did an amazing job on our nails and toes!! Definitely Will go back again for sure!

Love coming here! These are by far my favorite so far! Thank you so much guys!

1 star ⭐️ nail salon, I asked the woman if I could have an ombré and she literally told me “no” literally told me no. Then she was so rough with the tool she sliced my finger so bad it wouldn’t stop bleeding. Then proceeds to use nail glue to stop the bleeding. Will never return

The workers were very kind and fast get efficient my nails ended up very beautiful for an affordable price thank you very much

Pleasant staff and love thec way they handle my nails. Vinny the owner does an amazing job.

I personally love Juli and Nicole. They know exactly how I like my nails and how to do my stilettos in a way that they won't break if I rough house. My recommendation to anyone coming in is to stop being shy and tell them what you want. All these negative reviews are mostly due to not speaking up about what you want. They're YOUR nails, be demanding because you're the one paying. As for the flaky stuff, that comes off after a shower or a good hand wash (not with their soap).

Frequently visit Happy Nails every couple of weeks for pedicures and manicures. They are friendly and do awesome work. Nicole is amazing!