Spa Pointe

+1 860-430-5009

141 Hebron Ave, Glastonbury, CT 06033 United States of America

Open Today: -

Quick Facts About Spa Pointe

Spa Pointe, based on the comments provided, seems to have several strengths and weaknesses. Starting with the strengths, one recurring theme is the friendly and attentive staff. Customers mentioned that the staff always takes their time to provide excellent service and are welcoming. This friendly atmosphere helps create a positive experience for customers, making them feel comfortable and satisfied.

Another strength mentioned by multiple commenters is the cleanliness of Spa Pointe. Customers appreciate the cleanliness, stating that it is the cleanest nail salon they have ever been to. This is important in maintaining a hygienic environment, as it instills confidence in customers and ensures their safety.

The quality of service is also praised with specific mentions to the skills of certain staff members. One commenter highlights Mihee's excellent work with lashes, while another speaks highly of Jane, who consistently meets their expectations with lash extensions. Having skilled professionals who can deliver on customer expectations is crucial for a spa, as it fosters trust and builds a loyal customer base.

Additional strengths include the availability of different services, such as manicures, pedicures, and massages. Customers appreciate the option to indulge in a chair massage after their nail treatments. This shows that Spa Pointe strives to provide a comprehensive and relaxing experience for their customers.

Moving on to the weaknesses, one notable issue raised by a customer is the high prices. They were taken aback by the cost of their services, feeling that they were overcharged. Another customer also expressed dissatisfaction with the price they were charged for a gel polish removal. High prices can be off-putting to customers and may discourage them from returning or recommending the salon to others.

A significant weakness highlighted by one customer is poor customer service from the owner. When the customer experienced a problem with their gel manicure, the owner's response was unprofessional. The owner demanded a photo and then proceeded to interrogate the customer, questioning their integrity. This not only reflects poorly on the owner's behavior but also raises concerns about how customer complaints are handled. A lack of professionalism in resolving issues can lead to a loss of trust and loyal customers.

Another weakness mentioned is the pricing inconsistency. One customer felt that they were charged more for a basic service compared to others, which raises questions about transparency and fairness in pricing.

While Spa Pointe seems to have many positive qualities, it is essential to address the weaknesses and areas for improvement. High prices and a lack of professionalism in handling customer complaints can hinder the salon's reputation and potentially drive customers away.

In conclusion, Spa Pointe has notable strengths such as friendly staff, cleanliness, skilled professionals, and a range of services. However, weaknesses include high prices, pricing inconsistencies, and unprofessional customer service from the owner. It is crucial for Spa Pointe to address these weaknesses to ensure customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Love Spa Pointe! They are all so friendly and always take their time to give the best service. Also the cleanest nail salon I have ever been to. Mihee is amazing at lashes - I will not go anywhere else! This spot is definitely the go to for my whole family for manis and pedis. They can even make my short chewed up nails look good! :)

I came into Spa Pointe for the first time for a gel manicure while i was visiting CT because a friend recommended it to me. My experience while I was there was very nice, they gave me a massage which is unusual lately which was a nice treat. It is a bit pricey but at first I found it worth it. Unfortunately 2 days later my gel polish started to chip, so I called the salon and spoke to the owner about possibly getting some kind of refund since I was now back home in MA. She demanded I send her a photo before she could do anything, which I did. And once I did this she started interrogating me; questioning who did them, saying she was going to look up video footage, and calling me a liar saying they were not my nails and refusing to refund me. Although my experience felt nice the quality of the products obviously isnt great because it did not last. The owner is so unprofessional to have interrogated me after sending her a photo and then calling me a liar. Not only do I expect a refund but I expect an apology for this behavior, this is not how you treat a new customer and now my friend who recommended the business to me will no longer be returning as well.

I always get gel manicure and pedicures, they last longer. That being said I came in for a basic mani and pedi with the gel polish. I was charged $30 for the removal of the prior gel on my nails. The total was $114. I almost fell over! The lady who did my nails showed me the price at the very end. $35 for the manicure, $43 for the pedicure and $30 for gel soak off. I didn't say anything because I don't like making a fuss, but that price is highway robbery. I won't be back.

Hands down cleanest place I have ever been to. Staff is friendly and they do an amazing job. I love that I can get a 10 or 20 min chair massage when Im done with my nails Sonia is the BEST!!

For just acrylic french nails, I was charged $120. I didn’t get any other service. I was telling the lady next to me that it’s the day before my wedding and I’m certain the guy doing my nails charged me more. Where else is a basic acrylic french $120? I was absolutely blown away and will never be back… I suggest you avoid as well…

Beautiful clean professional service! The friendliest staff around! There are many choices for pedicures. The reflexology was wonderful and very relaxing. Good to see such friendly welcoming faces who really care about their customers. I will definitely be back and sending in referrals!

I have lash extensions and I get them filled every two weeks with Jane. She does an amazing job. She is very professional and has met all my expectations. It’s important to me to have my lashes exactly like I like them and she always accommodates any request I have. The spa is clean, inviting and relaxing. You won’t be disappointed!

Little Shanice favorite place!!!!! Very good for parents with little girls $10 to get the paint done they got non toxic nail polish very good but cost a little more always ask about the price before you go and do it make sure you got the money if you tip very generaly you'll be put first before anybody else make sure you ask about the spa treatment you're having cuz they do use lemon so if you are allergic to lemons let them know can't get mad for allergic reaction they have very good customer service they use Vitamin E oil $120 for eyelash extensions for installments very good price keep them up well you get a whole month out of them good massages and you can't go wrong for getting your little daughter's nails done for 10$... hurry y grand opening prices are still available!!!!