Quick Facts About Hayes Nail Spa
Hayes Nail Spa has both strengths and weaknesses based on the comments provided. Some of the strengths include positive customer experiences, friendly staff, attention to detail, and a good atmosphere. However, there are also several weaknesses such as poor nail job, unprofessional behavior, rude customer service, and an inability to handle customer requests.
One of the strengths highlighted in the comments is the positive customer experience. One comment mentions being in love with the nail services provided by Sam, one of the technicians. This indicates that there are competent technicians who can deliver satisfactory results. Additionally, the comment mentions that the staff is fun to talk to and hilarious, which adds to the overall pleasant experience of visiting the spa. The fact that the commenter always book appointments suggests a high level of customer satisfaction and loyalty.
Another strength mentioned is the attention to detail. One comment appreciated the careful approach taken by the technician, which is a good indication of the quality of the services provided. Attention to detail is important in the nail spa industry as it ensures that each customer receives a precise and well-executed nail job.
The friendly staff is also regarded as a strength of Hayes Nail Spa. A comment mentions that the staff was sweet and didn't rush, which creates a positive and welcoming environment for customers. Good customer service is crucial in any service-based business, and having friendly staff members can greatly enhance the overall customer experience.
On the other hand, several weaknesses were mentioned in the comments. One major weakness is the poor nail job and failure to adhere to customer requests. One comment expressed disappointment with the nail job received, stating that the technician did not provide the desired design and style. This suggests a lack of skill or attention to customer preferences, leading to dissatisfaction. Another comment mentioned that the technician did not handle hangnails properly, leaving them untouched, which reflects a lack of attention to detail and customer needs.
Customer service is another weak point. One comment mentions that the staff was rude and did not have time to fix the customer's nails. Rude behavior and a lack of willingness to accommodate customer needs are clear indicators of poor customer service, which can significantly impact the overall experience and customer loyalty.
Unprofessional behavior was also noted in one comment. The customer visited the salon one hour after it opened and was abruptly told that they were too busy without any explanation. This lack of communication and professionalism can leave customers feeling disregarded and unimportant.
Finally, one comment specifically mentioned an argument with a technician, which escalated to the point where the customer's nails were done poorly. This demonstrates a lack of professionalism and an inability to handle customer complaints or requests. The mention of the technician's appearance, such as wearing Gucci glasses, suggests a focus on personal style rather than providing quality service.
In conclusion, while Hayes Nail Spa has strengths such as positive customer experiences, friendly staff, and attention to detail, there are also significant weaknesses including poor nail jobs, unprofessional behavior, rude customer service, and an inability to handle customer requests. Addressing these weaknesses and improving the overall customer experience can help the spa enhance its reputation and attract more customers.
Best TL Reviews
I love this place and Sam! Sam has been doing my nails for the last month when I started getting them done and I am always in love with what she does, never disappointed. The ladies here are so fun to talk too and hilarious! They stay busy so I always book appointments. Will never go anywhere else!
hayes nail spa has been not good at all. the customer service is nice but the nail job not so much. i came in wanted a thin french tip with coffin shape and got nothing that i asked for. have of the mail is gone. very disappointed with what i got.
I was charged 10 more dollars for a fill because I asked him to get all my hang nails cut. I have horrible hang nails and I thought they would take care of them instead of leaving the hang nails all around my nails.
Super sweet, attention to detail, and didn't rush
Was really happy with this place at a time but every time I walk in now they are super rude and never "have time" to fix my nails.... one woman just asked how can I help you and a woman spoke up and said very rudely we do not have time today..... didn't ask if I wanted an appointment or anything. Mind you someone just walked in right before me and she wasn't rude at all with her and her children. This is the 3rd time this week I have tried to come get my dang nails fixed... Never again will I be coming here, yall just lost a customer from being unnecessarily rude to me. Thanks
I’ve been to this nail salon before and really enjoyed my experience. I went in this past Saturday one hour after they open and as soon as I walked in a young lady yelled at me and said too busy today. No explanation or anything they only had two people waiting. Most places tell you a wait time but not here . If they had appointments that were previously booked she should have said so. I felt it was very unprofessional and I will not be going back due to poor customer service.
Been trying to find a new place that is good. Hayes Nail Spa was my 8th try. So glad that I went there! Very friendly staff. Good atmosphere. I have found my new salon!
If I could give this place 0 stars I certainly would. I just had the worst experience. First off, prior to even getting started on my nails she tried to pressure me multiple times to get powder after I told her no. Glad I didn’t. I realize I am picky when I get my nails done so I let the lady know how I wanted my nails filed and also that the acrylic she applied was too thick. Instead of her fixing what a PAYING customer requested of her she decided to get an attitude. When I told her “if you are going to have an attitude doing my nails I will wait for someone else” she proceeded to do whatever she wanted and now my nails look horrible. And decided to argue with me. I would never return here and don’t recommend this place. She decided to rush and now my nails look like garbage. This nail tech had on tortoise colored Gucci glasses on. She was garbage
Place Pictures
Hayes Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:45 AM - 05:00 PM |
How to go there
Location
Places
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