Kim Enterprises

+1 803-419-0715

7390 Two Notch Rd, Columbia, SC 29223 United States of America

Open Today: -

Quick Facts About Kim Enterprises

Kim Enterprises is a beauty supply store that has received mixed reviews from customers. In analyzing the comments provided, we can identify several strengths and weaknesses of the store.

One of the strengths mentioned by customers is the size and variety of products available at Kim Enterprises. Customers appreciate the fact that they can find a wide range of beauty and hair care products in one place, eliminating the need to make multiple trips. This indicates that Kim Enterprises has successfully catered to customers' wants and needs by consistently offering a diverse selection of products.

Another strength of the store is its longevity and consistent presence in the same location for over a decade. This suggests that Kim Enterprises has built a loyal customer base and has been able to adapt and respond to changing trends and customer preferences over time. The fact that they have been able to sustain their business for a significant period indicates a level of success and reliability in meeting customer demands.

Furthermore, customers appreciate the fact that Kim Enterprises carries almost every black hair care brand, indicating inclusivity and diversity in their product offerings. This strength is particularly significant in catering to a specific demographic and meeting the needs of customers with specific hair care requirements.

On the other hand, a significant weakness identified by customers is the lack of wheelchair accessibility. One customer, who uses a wheelchair, expressed dissatisfaction with the store's wheelchair-unfriendly layout and the refusal of the worker to accommodate their request to move a box blocking an aisle. This highlights a major oversight on the part of Kim Enterprises in not providing an accessible environment for all customers. This weakness not only impacts potential customers with disabilities but also tarnishes the store's reputation for inclusivity and customer satisfaction.

Another weakness mentioned by customers is the issue of expired and defective products being sold. One customer purchased a cream that turned out to be watery and expired, and when they attempted to exchange it, they were met with refusal and the product was put back on the shelf. This reflects a lack of quality control and customer service on the part of Kim Enterprises. Such incidents not only result in dissatisfied customers but also raise questions about the store's integrity and commitment to providing safe and reliable products.

Additionally, some customers have raised concerns about the disorganized and cluttered layout of the store. They mentioned that products are blocking the aisles and not properly displayed, which makes it difficult to find what they need. This suggests a lack of attention to visual merchandising and store organization, which can negatively impact the shopping experience and hinder customers from easily locating products. A cluttered and disorganized store can also contribute to a perception of unprofessionalism.

Furthermore, there are complaints about potential scams and overcharging at Kim Enterprises. Customers have alleged that they were charged for products that were not placed in their bags, and in one instance, a customer's friend was charged extra for products they did not purchase. These incidents indicate a lack of transparency and honesty on the part of the store's management. This weakness not only results in financial loss for customers but also damages the store's reputation and erodes trust.

In conclusion, while Kim Enterprises has strengths such as a wide variety of products, a long-standing presence, and a diverse range of black hair care brands, it also has significant weaknesses such as lack of wheelchair accessibility, issues with expired and defective products, disorganized store layout, and potential scams and overcharging. Addressing these weaknesses is crucial for Kim Enterprises to improve customer satisfaction, maintain a positive reputation, and enhance its overall performance as a beauty supply store.

Best TL Reviews

I am in a wheelchair and this place is not Wheelchair friendly at all. There was one specific aisle, aisle 14 that I wanted to go down for acrylic nail supplies, I asked the worker there to kindly move a box so I could go down the aisle comfortably and shop on my own if they refuse to. I will not be shopping here anymore and I felt very uncomfortable. I’d give 0 stars if I could.

I love this store, the sheer size and variety means I never have to make more than one trip. Due to pandemic difficulties they tend to be understaffed as of late but they’ve been in the same location for over a decade and have only improved responding to customers wants consistently.

A lot struggled during the pandemic and the temporary short staffing mentioned in other reviews does not speak to their excellent customer service, longevity, 7 day a week schedule and the fact that they carry almost every black hair care brand and encourage you to browse the full store to see whats new.

Purchased some lighten cream for my hand because of the type of work I do. Only to realize the cream was watery and out of date. Tried to exchange he wouldn't honor it and...he put it back on the shelf! I had opened and used it twice before I realized it was expired! No longer doing business here. I wonder how many times has he done this! NASTY!

I love KIM'S ENTERPRISE. I TRAVEL BACK FROM SUMTER SC TO COLUMBIA SC TO GET MY HAIR.. THEY HAVE A GREAT VARIETY OF HAIR. THE GUY THERE IS SO SWEET AND FRIENDLY. HAVE ALL THE PATIENCE IN THE WORLD. HE HELPED ME TO PICK OUT THE BEST CHOICE OF HAIR.. Will be back to spend $500.00????????

I always buy my hair too there

It's hard to say...when you walk in the beauty supply store, you don't know where to look. There is stuff everywhere blocking the aisles. If you have time which I didn't, I believe you can find what you need. If the product was up off the floor I would have given them another star. FYI, Kim Enterprises you seriously need to hire some help.

It's a great store to go to I will admit. However, there is hair all over the place even in boxes so maybe they need a bigger store. I love the wigs and selection of crochet hair. A ton of hair products are all around the store so sometimes it can be overwhelming. I still will go to this store because of the variety. They keep up with the trends!

Both me and my friend have experienced the same scam at this location. On my incident I was charge for a product That was never placed in my bag I tried to straighten things out through management however I’m still waiting on a call back;Resulting for me to dispute things through my bank. As of yesterday my friend purchased a Wig from the same location, she was charge An additional 8.99For products that she did not purchase she was also charged $99 for )89 wig. These people are scammers and Overcharging customers daily. Review your receipts before you leave The store. I’m sure they’re running a scam on everyone.