Hilltop Nails & Spa

+1 704-225-1088

813 E Roosevelt Blvd, Monroe, NC 28112 United States of America

Open Today: -

Quick Facts About Hilltop Nails & Spa

Strengths of Hilltop Nails & Spa: 1. Good service and quality work: Many customers mention that they have been going to Hilltop Nails & Spa for years and have always received good service and nice work on their nails. This indicates that the salon has a level of consistency in providing satisfactory services. 2. Friendly and enjoyable atmosphere: Several customers comment on the friendly and welcoming nature of the staff, stating that they had a pleasant experience with the employees. This creates a positive and comfortable environment for customers to enjoy their treatments. 3. Worth the price: One customer mentions that the services at Hilltop Nails & Spa are worth every dime spent, indicating that customers feel they are getting value for their money.

Weaknesses of Hilltop Nails & Spa: 1. Rude and demanding owner: A customer describes a negative experience with the owner, John, who became rude and obnoxious because the customer did not leave a tip on a few occasions. This indicates a lack of professionalism and a failure to handle customer concerns appropriately. 2. Poor customer service: Another customer states that they were initially ignored and treated poorly by the co-owner during their visit. Additionally, the customer's gift card was thrown on the counter, displaying disrespectful behavior. This highlights a significant issue with customer service at the salon. 3. Inadequate safety measures: Multiple customers describe incidents involving burns or infections. One customer's daughter experienced a burned and raw eyelid during an eyebrow waxing session, while another customer discovered an infected toe after removing the polish. These incidents raise concerns about the salon's hygiene and safety practices, which can significantly impact customer trust and satisfaction.

In conclusion, while Hilltop Nails & Spa receives praise for its good service, quality work, and friendly atmosphere, there are significant weaknesses that need to be addressed. The owner's rude and demanding behavior, along with instances of poor customer service, indicate a lack of professionalism. Additionally, the reported incidents of burns and infections highlight potential safety and hygiene issues. To ensure customer satisfaction and loyalty, it is crucial for the salon to improve its customer service, address safety concerns, and promote a professional and respectful atmosphere.

Best TL Reviews

I have been going to this place for 4years always receive good service and the work is pretty nice. For some reason the owner John has become very rude at the every two weeks I bring my whole entire family that includes my sister my mom, my two daughters, including myself we get pedicure and nail fill in. I know we spent over $500 in this establishment every two weeks, he became very rude and obnoxious because the last couple of times that we come in for services we didn’t leave a tip. I believe that is something that you do not demand your customers to do and he became very loud. Although I am very good at leaving tips but sometimes I just don’t have it so if I leave you a $40 tip the previous two weeks I don’t think you should demand me to leave you want but I will not return to this place because of the way I was treated. And I have said this many times before. But I will not spend my money where it is not want it. Good luck for the rest of you guys if you like getting treated like trash...

I had a previous bad experience with service at this location a few months ago and didn’t get service there for a while. Today, I revisited this location and I was ignored initially and treated very poorly by the co-owner. At checkout, I gave my credit card along with my gift car to be stamped. My gift card was thrown on the counter and the statement was made that my gift card was old. I asked what was the difference? There was no difference, she reissued me an identical card to the worn card that I handed to be stamped. I will NOT EVER be returning!

Went to visit Mr. John and his lovely ladies and I enjoyed myself. The staff were all friendly and we got a few good laughs in. I enjoy myself every time I go. I got a pedicure and a full set and I must add the services was worth every dime spent. This is the best nail salon I have ever been to.

This place and people are so wonderful.... the foot massages did used to seem longer but they're a repeat for me. ????

This morning (6/17/21) my daughter went to the Hilltop Nail and Spa for an eyebrow waxing. This was the first time she had visited the establishment in several months. When the owner lady went to apply the wax to her eyebrows it was extremely hot. When she ripped of the waxing paper it felt tender to my daughter but she assumed it was just the typical tingle that comes with waxing. After she arrived at home I noticed that her eyelid had been burned and was raw.

I believe that this spa should be investigated. No person should be paying for a simple treatment and leaving with their eyelid burned.

Not happy after removing the polish this is the horror I find. I had great time even though it was busy and I felt neglected and over looked. Sat in chair for over an hour water even got cold. Then few weeks later after removing polish this is my discovery. I have never had any problems with my toes. So scared and upset that I got infected with some thing. Will not be returning wish could be refunded my $40. I spludged did full package.

This my 2nd time getting my nails done here and both times John done my nails and I was pleased because he make sure they are done right and I'm satisfied.

Happy with my full set and pedicure.