Quick Facts About Hunan Express
Hunan Express Place, based on the comments provided, has a mix of strengths and weaknesses that can be analyzed to form a comprehensive understanding of the restaurant.
Starting with the strengths, many customers commend the friendliness of the staff at Hunan Express Place. They mentioned that the staff is super friendly and that the service is great. This is a significant strength as it creates a welcoming and positive dining experience for customers. The fact that the staff is quick with orders and is kind contributes to customer satisfaction and the likelihood of returning customers.
Another notable strength mentioned by customers is the cleanliness of the restaurant. Cleanliness is essential in the food industry to ensure a hygienic environment for food preparation and for customers to dine in. The positive mention of cleanliness indicates that Hunan Express Place takes pride in maintaining a clean establishment, which is important for customer confidence and satisfaction.
The portion sizes at Hunan Express Place are also perceived as generous by several customers. They mention that the restaurant is very generous with its to-go meals and that the lunch special offers a generous portion. Generous portion sizes are a key strength as customers feel they are getting their money's worth and are satisfied with the quantity of food they receive.
Many customers also commented positively on the taste of the food at Hunan Express Place. They mentioned that the food was excellent, delicious, and very good. Specific dishes like the sesame chicken, crab wontons, shrimp fried rice, and cream cheese wontons received praise. The positive comments on the food quality indicate that the restaurant excels in delivering tasty Chinese cuisine, which is a crucial strength in attracting and retaining customers.
Moving on to the weaknesses, one major complaint from a customer is regarding the incorrect order they received. They ordered wanton soup but received soy sauce with noodles instead. Additionally, they mentioned receiving a smaller portion than expected. This is a significant weakness as accuracy in fulfilling orders and providing the correct portion size is crucial for customer satisfaction. Instances of incorrect orders and small portions can lead to customer frustration and the decision to never return to the restaurant.
Another weakness mentioned by a customer is the lack of options for upgrading the rice. They commented that all dishes are served with white rice and if they want a different type of rice, like pork fried rice, there is an additional charge. They mention that this is not an ideal option, and they prefer having the choice of either white or plain fried rice without an extra charge. This lack of rice options may turn away customers who prefer specific types of rice with their Chinese food.
One customer also mentioned the issue of half of their order being forgotten and paid for on two separate occasions. This is a significant weakness as it shows a lack of attention to detail and organizational skills in the restaurant's order management system. Forgetting parts of customers' orders and making them pay for it is a negative experience that should be addressed promptly to prevent dissatisfied customers and ensure repeat business.
In conclusion, Hunan Express Place has several strengths that contribute to its appeal, such as the friendly staff, clean environment, generous portion sizes, and delicious food. However, there are also weaknesses that need improvement, including order accuracy, options for rice upgrades, and order management to prevent forgotten items. By addressing these weaknesses, Hunan Express Place can enhance its overall customer experience and satisfaction.
Best TL Reviews
This is the worst I have had in a long time. Unreal. I ordered wanton soup, I got soy sauce with noodles in it. Paid for a full of sized leu main, got what anywhere else would consider a side dish. Will never go back.
Super friendly staff! Very clean inside and the food was great. Hot, cooked to order. Had the sesame chicken and crab wontons lunch special. Definitely a generous portion.
We love getting to-go meals. They are VERY generous with portions. Excellent egg drop soup and the garlic chicken was yummy.
I ordered the shrimp fried rice and cream cheese wontons for my family and I and it was DELICIOUS! The best Chinese food in town! :) The staff were so kind and quick with my order. Will definitely be coming back. Thank you, Hunan Express. ????
Excellent food terrific service
Everything served with white rice....can upgrade to only pork fried rice with 3.95 additional charge. I dont eat pork and who eats plain white rice with chinese food. Should have option of white or plain fried rice. Went across the street and got the option and with no upcharge. They were also cheaper.
Always love it. Service great again this afternoon. Staff always friendly. All rolls are delicious. Currently East Race roll and the Zombie rolls are my favorite ????
Food is very good but this is the second time that half of our order has been forgotten and payed for. Would like for this be resolved.
Place Pictures
Hunan Express Info
Amenities
Service options
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Delivery
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Drive-through
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Takeout
Health & safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Great tea selection
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible seating
Offerings
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Comfort food
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Quick bite
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Small plates
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Vegetarian options
Amenities
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Good for kids
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High chairs
Atmosphere
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Casual
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Cozy
Crowd
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College students
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Groups
Today
Opening Hours
| Monday | 11:00 AM - 08:30 PM |
|---|---|
| Tuesday | 11:00 AM - 08:30 PM |
| Wednesday | 11:00 AM - 08:30 PM |
| Thursday | 11:00 AM - 08:30 PM |
| Friday | 11:00 AM - 08:30 PM |
| Saturday | 11:00 AM - 08:30 PM |
| Sunday | Closed |
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