Quick Facts About iBROWS THREADING SALON
iBROWS THREADING SALON received mixed reviews from customers, with both positive and negative comments about their services. In order to analyze the strengths and weaknesses of the salon, it is important to consider the following aspects:
Strengths:
1. Professional and friendly staff: Many customers appreciated the professional and friendly behavior of the staff, particularly mentioning the threading technician Sofia. They praised her confidence, patience, and good customer service. This positive interaction with the technician helps create a comfortable and pleasant experience for customers.
2. Efficient service: Several customers commented on the salon's efficiency and short waiting times. They mentioned that they were attended to promptly and did not have to wait for a long time to get their eyebrows threaded.
3. Good results: Several customers were satisfied with the results of their eyebrow threading. They mentioned that their eyebrows looked amazing and that they were happy with the work done by the technicians.
4. Positive recommendations: Some customers recommended the salon to others, highlighting their positive experiences and expressing their intention to return for future services. Positive word-of-mouth recommendations are beneficial for attracting new customers and building a strong reputation.
Weaknesses:
1. Inconsistent quality: One common complaint among customers was the inconsistency in the quality of services. While some customers had positive experiences, others expressed disappointment with their eyebrow threading. They mentioned issues such as uneven shaping, leaving the eyebrows too thin, and patches of missing hair. Inconsistency in service quality can lead to a lack of trust and may deter potential customers.
2. Lack of attention and rudeness: Another significant weakness highlighted in the comments was the lack of attention and instances of rudeness exhibited by the staff. One customer mentioned that the staff commented on their weight after they had paid, which was considered extremely rude. Another customer mentioned feeling uncomfortable during their first eyebrow threading experience at the salon.
3. Poor time management: Some customers mentioned delays in opening the salon, causing them to wait longer than expected. This reflects poor time management and can lead to frustration and dissatisfaction among customers who have allocated specific time slots for their appointments.
4. Negative impact on customer loyalty: The negative experiences shared by some customers, such as the inconsistent quality of service and poor shaping of their eyebrows, have led them to state they would not return to the salon. This indicates a potential loss of customer loyalty and a need for improvement in service quality.
In conclusion, iBROWS THREADING SALON has strengths in terms of professional and friendly staff, efficient service, and positive recommendations from satisfied customers. However, they also have weaknesses in terms of inconsistency in service quality, lack of attention and instances of rudeness, poor time management, and negative impact on customer loyalty. These weaknesses need to be addressed in order to improve the overall customer experience and maintain a good reputation in the market. It is important for the salon to focus on consistent service quality, staff training in customer service and etiquette, and better time management to attract and retain customers.
Best TL Reviews
These ladies decided to look at my mother In law AFTER SHE PAID, AFTER telling her she’s so pretty, and said “You gained weight”.
What in the world. And you EXPECT a tip when you’re being plain rude. Girl…my first experience eyebrow threading was at your building and it was uncomfortable. Hopefully our experience elsewhere will be wonderful and kind. My mother in law has been going to you guys for a while now. That was extremely rude.
This was my first time using this company. I was very nervous. The Threading tech Sofia was very confident and patient. She displayed good customer service from start to finish. I usually drive to LA for my threading. However, the experience I had and the results of my eyebrows were amazing. I do plan to come back for services. If you are considering using their services don't hesitate they are amazing.
Highly recommend their services.
Thank you Sofia and I will see you next time.
It was my first time today and I loved it the worker is very gentle and nice 100% recommend
I tried out this place for the first time and I have no complaints! I waited maybe a couple minutes and got in the chair right away! Very friendly and efficient work! I can’t remember the lady’s name that threaded my brows, but she was so so sweet!
I asked for my eyebrows to be cleaned and not left too thin. Well she left them uneven and with hair in different areas of my eyebrows
Very disappointed.
I went here to get my eyebrows threaded for the first time ever, and Sophia did an amazing job! She made sure I was comfortable and was very pleasant (: I walked out of that place feelin super fresh and couldn’t be happier with my brows! I’ll definitely be returning here!!
Sofia is so fast and amazing at what she does she was done in literally 2 minutes highly recommend!
I REALLY wanted to give this place a good review but just can't. I came here due to a recommendation from a coworker. The lady was 20 minutes late showing up to open. Then we had to wait longer because she had to clean. I grew my eyebrows back out for a fresh start. The lady butchered my eyebrows. The left eyebrow had good shape and left thick. The right browwas made extremely thin with patches of hair missing with poor shape. Now I have to start all over again. Sadly, I will never go back.
iBROWS THREADING SALON Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 11:00 AM - 06:00 PM |
|---|---|
| Tuesday | 11:00 AM - 06:00 PM |
| Wednesday | 11:00 AM - 06:00 PM |
| Thursday | 11:00 AM - 06:00 PM |
| Friday | 11:00 AM - 06:00 PM |
| Saturday | 11:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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