Image Nails & Spa

+1 407-363-9101

8081 Turkey Lake Rd #500, Orlando, FL 32819 United States of America

Open Today: -

Quick Facts About Image Nails & Spa

Image Nails & Spa appears to have several strengths based on the comments provided. Firstly, many customers appreciate the friendly and welcoming atmosphere of the salon. They mention that the staff is sweet, attentive, and helpful in picking out colors. This indicates that the customer service at Image Nails & Spa is strong and that the employees make an effort to ensure a positive experience for their clients.

Another strength mentioned is the quality of the work done at the salon. Several customers mention that they are happy with the outcome of their manicures and pedicures, stating that the nails look amazing and that they are satisfied with the dip manicure and full set dip nails they received. This suggests that the technicians at Image Nails & Spa have good skills and attention to detail when it comes to nail services.

The cleanliness of the salon is also mentioned as a strength. One customer specifically notes that the salon is "very clean" and that the staff takes pride in their work. This creates a hygienic and professional environment for customers, which is important for a nail salon.

Additionally, there are comments about the owners and management of Image Nails & Spa. Customers mention that the owners are personable and that the manager, Trina, is both a great manager and nail artist. This indicates that the management team is involved and cares about the satisfaction of their customers, which can positively impact the overall experience at the salon.

Despite these strengths, there are also some weaknesses highlighted in the comments. One customer had a negative experience due to the way their torn nail was handled by a technician. They mention that acetone was rubbed over the torn nail, which was not what they wanted, and that they were not offered a tip overlay, only a full set. This suggests that there might be a lack of flexibility or accommodation when it comes to certain nail issues or requests.

Another customer had a negative experience due to feeling like they were being judged and treated poorly based on their appearance or financial situation. They mention being quoted a high price for a polish change and feeling like they were being treated as if they couldn't afford it. This suggests a lack of sensitivity and respect from the staff towards customers, which can create a negative impression and discourage repeat business.

Finally, one customer had an extremely negative experience, calling it the worst nail salon experience ever. They felt that they were not assigned an experienced nail technician and that their service was subpar. This indicates a potential weakness in the consistency and quality of the technicians at Image Nails & Spa, as well as a failure in properly addressing their customer's preferences and needs.

In conclusion, Image Nails & Spa has several strengths, such as friendly staff, quality work, a clean environment, and involved owners/managers. However, there are also weaknesses, including potential inflexibility in addressing customer requests, judgmental attitudes towards customers, and inconsistent service quality. These weaknesses should be addressed to ensure a consistently positive experience for all customers.

Best TL Reviews

Walked right in and everyone was so sweet. Loan did my nails and she did an amazing job and was very gentle. 10/10 will come back and request her again.

Tried to have my nails done at first, all I wanted was gel. I had a nail that was torn and showed it to the man doing the polish. He rubbed acetone over it anyway. This wasn't what got me. I ask about maybe doing a tip over it's so he could polish it. Was told no and that I would have to do a full set. So I decided not to have them painted. Ask if I could just do a polish change on my toes. They sat me and had someone come over, look at my toes, she walks off and someone else comes and says "it's going to be $40 for a polish change." As if I didn't have the money to pay for it. I got up and left. I would never recommend. Try somewhere that will appreciate your business and not make you feel as if you are the problem!

5 out of 5 would recommend this spot. They're helpful in picking out the color and the staff I interacted with were attentive and welcoming.

This is my 2nd time getting a mani and really enjoyed the experience.

Wonderful Spa! I frequent this place often. The owners are very personable. They always take care in making sure your manicure or pedicure or whatever you're requesting is exactly the way you like. If you're not sure, they have great suggestions and you will thrilled with the outcome. Very clean and all staff personnel take great pride in their work and customer satisfaction. If you would like to have a great spa day, this is the place to go! ????

Went and snag a new years eve appt and man I'm so happy I finally tried them. The job they did for a dip manicure and pedicure was amazing. Such great quality work and my nails look amazing! I wish they did a bit more of a leg massage or Scrub during the pedicure, and same thing for manicure but im happy to come here again because the quality.of.my.nails are amazing. Definitely will be a repeat customer

Very happy with my full set dip nails !

As a business owner for over 30 years in 16 states, getting manicures and pedicures every other month is a necessity for me. This BY FAR WAS THE WORST NAIL SALON EXPERIENCE EVER. I think they thought because I was a male I didn't know the procedures and techniques of good nail service, or just didn't care. My regular nail tech for the past 4 years move back to her hometown so I was looking for a new tech. I told the owner of the salon this when I set my appointment. It was clear to me that instead of setting me the an experienced nail tech they sat me with a tech with not so much. I didn't complain, I did leave a tip, but not my normal 30% tip either. SHAME ON IMAGE NAILS & SPA FOR THIS NAIL ABUSE!

I’ve been going to Image for 12 years. I don’t make appointments because all of the staff are excellent! Rarely do I have to wait. Trina is a great manager and nail artist. I highly recommend this salon. I moved and tried other places but I’ve returned, make the drive, and wouldn’t go anywhere else.