iNails and Spa

+1 765-607-2667

1558 Win Hentschel Blvd, West Lafayette, IN 47906 United States of America

Open Today: -

Quick Facts About iNails and Spa

iNails and Spa place has received mostly positive comments from customers, showcasing its strengths in customer service, attention to detail, and friendly staff. However, there are a few negative comments that highlight some weaknesses in honoring appointments and dealing with customer complaints. Let's delve into the strengths and weaknesses in more detail.

Strengths: 1. Friendly staff: Multiple customers commented on the friendly and welcoming atmosphere at iNails and Spa place. This positive interaction helps create a comfortable experience for customers, allowing them to relax and enjoy their self-care time.

2. Attention to detail: One customer mentioned that the staff took their time to provide detailed work during both the manicure and pedicure services. This shows that the technicians prioritize quality and put effort into ensuring customer satisfaction.

3. Accommodating walk-ins: A customer shared that they were able to receive service as a walk-in without an appointment. This flexibility in accommodating customers without prior bookings is a strength, as it helps attract spontaneous customers and can lead to customer loyalty.

4. Owner involvement: Customers appreciated the service provided by the owner of iNails and Spa place. They mentioned that the owner pays close attention to their preferences and ensures that their nails are exactly how they want them. This hands-on approach strengthens customer relationships and enhances the overall experience.

5. Cleanliness: Several customers mentioned that the salon was clean, which is crucial in maintaining hygiene standards. A clean environment helps customers feel comfortable and safe during their visit, especially in the midst of a global pandemic.

6. Fixing mistakes: In a positive experience, a customer mentioned that the staff willingly fixed their chipped nails and redid their entire gel set at no charge. This showcases the salon's commitment to customer satisfaction and their willingness to rectify any mistakes or issues.

Weaknesses: 1. Honoring appointments: One negative comment highlighted the salon's failure to honor a scheduled appointment. The customer had made an appointment for a manicure but was informed upon arrival that the salon didn't have time for it. This can be frustrating for customers and shows a weakness in effective appointment management.

2. Rude staff member: Another negative comment described an unpleasant experience with a staff member who was rude and made inappropriate comments. This highlights a weakness in customer service skills and the importance of maintaining a professional and respectful environment.

3. Miscommunication on pricing: A customer shared their disappointment in the way pricing was communicated. They claimed that the staff member was rude and acted as if the customer was trying to take advantage of them. This indicates a weakness in clear communication and resolving misunderstandings.

In conclusion, iNails and Spa place has several strengths such as friendly staff, attention to detail, cleanliness, and accommodating walk-ins. These positive aspects contribute to a welcoming and enjoyable experience for customers. However, there are weaknesses in honoring appointments, dealing with customer complaints, and maintaining professionalism in certain instances. Addressing these weaknesses can help improve the overall customer satisfaction and reputation of the salon.

Best TL Reviews

First time here! It was an amazing experience. Friendly staff, detailed work and they took their time with both my manicure and pedicure. Check it out to get some good self care :)

I've been here multiple times, never with an appointment and they always fit me in. When the owner does my nails they are perfect, he always makes sure they're exactly how I want them. This last time I had to take my two year old with me and he chatted with her and even gave her some M&Ms, we both felt comfortable and welcome.

Went for a powder dip and it was great. So i decided to make an appointment for me and my sister to get a pedicure and her a manicure the next day. They did our pedicures then said they don’t have time for a manicure. I explained that is what I made the appointment for. She became irritated and so I told her forget it. She just lost my money. Very disappointed. What is the point of an appointment if you don’t honor it?

The owner and his colleague (or co-owner, I’m not sure) were extremely friendly, polite, and were able to fit me in for an appointment on a Saturday afternoon when I called that same morning (on Purdue move-in weekend, no less). I felt very safe and comfortable with the precautions they took to ensure the health of themselves and their clients during this global pandemic. I’d highly recommend patronizing this business. Note that they are currently open by appointment only, and while they were very accommodating I’m not sure what range of times they take appointments.

They were super fast in getting me checked in a seated. Super clean! They definitely listened to what I wanted. My nails look amazing.

I called here to schedule an appointment for soak off and shellac manicure. The man on the phone tells me to soak off alone will be $15 dollars. Ok. No problem. I show up. On time. The man doing my nails starts telling me "how I should have shown up sooner because the soak-off takes a long time". Ok? Then you should have told me to come in sooner. Not my problem. After, I ask him for the total. He replied back "your total is $XX amount and I already told you about the 15 dollar soak off so there should be no issues paying it".... WHAT did you just say to me? Completely uncalled for and rude. I never once complained about the 15 dollar charge but apparently this man thought I was gunna take him for all he's got? Weird experience. Weird staff. Haven't been back since. Don't be so rude to your paying clients. Do better.

Very nice, clean salon with friendly staff with great customer service skills! I haven’t had such a nice conversation with a nail stylist! I had some chipping on a couple nails and they had me come back in and redid my entire gel set! They were happy to do it at no charge. Looking forward to going back :)

Such a great experience here! The staff was super friendly—I didn’t feel rushed to pick a color or specific service. My nail tech was very fun and helpful. They did a phenomenal job fixing my cuticles and calluses!