Quick Facts About Infinity Nail Spa
Infinity Nail Spa seems to have a mix of strengths and weaknesses based on the comments provided. Let's analyze them in more detail.
Strengths:
1. Clean and nice atmosphere: Several comments mention that Infinity Nail Spa is a clean and well-maintained establishment. This positive comment indicates that the spa pays attention to cleanliness and provides a pleasant environment for customers.
2. Good pedicures: Multiple comments mention the quality of the pedicures at Infinity Nail Spa, with one customer specifically praising a nail technician named Alex for providing the best pedicure they have ever had. This suggests that the spa has skilled technicians who excel in this service.
3. Availability of services: Infinity Nail Spa offers a range of services, including fills, nail art (such as rhinestones), and pedicures. The variety of services allows customers to choose what they want and provides convenience.
4. Kind workers and fast service: One comment highlights the kind workers and fast service at Infinity Nail Spa. This signifies good customer service and efficiency, which can contribute to overall customer satisfaction.
Weaknesses:
1. Poor nail prep and application: One comment mentions that the nails were lifting and chipping shortly after a fill, indicating that the nail technician did not properly prep the nails or apply the acrylic. This suggests a lack of attention to detail and skill in nail application techniques, which can lead to unsatisfactory results for customers.
2. Inconsistent quality: Another comment states that the experience at Infinity Nail Spa was great in the past, but this time it was rushed and disappointing. This inconsistency in service quality can be a significant drawback for customers who seek reliable and consistent experiences.
3. Overpriced with poor customer service: Several comments express dissatisfaction with the pricing and customer service at Infinity Nail Spa. Customers felt that the prices were too high for the quality of service provided and that the staff showed little consideration or respect towards them. This demonstrates a lack of value for customers' money and a disregard for their overall experience.
4. Lack of responsiveness to customer concerns: One comment mentions that the customer's request to avoid being served by a specific technician was dismissed. This lack of responsiveness to customer concerns and preferences can lead to a sense of being unheard and decreases the likelihood of customer satisfaction and loyalty.
5. Lack of transparency in pricing: A customer mentioned that they were surprised by the price increase for a gel polish pedicure because the pricing sheet did not clearly state the additional cost. This lack of transparency can create confusion and dissatisfaction among customers.
In conclusion, while Infinity Nail Spa has some strengths such as a clean atmosphere, good pedicures, and availability of services, it also has several weaknesses to address. These weaknesses include poor nail prep/application, inconsistency in service quality, overpricing with poor customer service, a lack of responsiveness to customer concerns, and a lack of transparency in pricing. Improving these areas will be crucial for the spa to enhance its reputation and customer satisfaction.
Best TL Reviews
I went in on 02.04 for a fill in. Less than 2 days later my nails are lifting and chipping. Definitely shows nails weren’t prepped properly for fill in. Acrylic was just applied over previous lifting. 1/10
I come all the time but this time my nails was rushed on. I do not like them and price was totally different when I had the same nails before now the price is higher and I got short nails my last nails was long. When I asked for rhinestones he act as if he didn’t know what to do or they stuck together etc.. I hated my experience there any other time I’m there Quin and the other girl that sits next to her does an amazing job, but this guy was not good at all.
RUN‼️ 2nd time coming here and I’m highly disappointed. First guy who did my nails was an older guy who didn’t ask me how I wanted my nails or anything they were hideous, went back the same day another guy did them and he was rushing and seemed irritated. Went back the following day because now I’m just outdone with this place ask for nails to be taken off and redone this time a lady was rude and kept saying she couldn’t do them and she would just give me a partial refund.this place is all about money and they are overpriced with horrible customer service highly do not recommend I will be telling everyone I know not to go there ever! Also there were 3 black women there who weren’t even serviced the hour 1/2.. I was there they got up and left ..this place didn’t even offer them a cup of water. Let alone try to service them.
Loved my initial visit last month. Decided to come back. Service was unprofessional and rude to say the least. I was ignored throughout my service for simple requests and overall I left feeling as though I shouldn’t have spent any money here. Although my nails are a 6/10, I don’t think I would recommend anyone here. Sorry.
Just moved to Hoover, wanted to find a great place to go. My pedicure is on point and the place was very nice and clean. When it came to my nails they are popping off, I just went two days ago and spent a lot of money there. My pointer finger popped off 1st so I went to get her to redo it, she rushed it and not it in uneven and lumpy. Then today as you can tell my ring finger popped off. I am very unhappy.
I always come to Infinity. Alex does a GREAT JOB!!! Best pedicure I have ever had. She is really the only nail tech that has ever been able to meet all my expectations!
One bad apple spoils the whole bunch. I have been happy with the people and services until one poor service. I decided I still wanted to go but only see the technicians who had performed good service. When I returned, I requested anyone but the special person who had given bad service. Instead of granting my request, I was told she never waited on me and I was wrong. Sorry but I know who made my finger and foot bleed, gave me a terrible result and was so rude. The saying goes, the customer is always right. Now I am no longer a customer.
Very nice place and very clean. However, the only thing I would suggest is adding the price of GEL polish to the pricing sheet. I came in to get a pedicure and ended up choosing the basic $32 pedicure. Once I got to the register I was told it would be $50. I had no problem paying, but I was caught off guard by the price jump. You all should add to the pricing sheet that it is +$18 for GEL polish so there will be no confusion when it’s time for the customer to pay. Other than that, great establishment, kind workers, fast service! Would return in the future!
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Infinity Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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