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Jenny’s Restaurants - Chessington

+44 20 8397 6939
316 Hook Rd, Hook, Chessington KT9 1NY United Kingdom of Great Britain and Northern Ireland
Open Today: 07:30 AM - 04:30 PM

Quick Facts About Jenny’s Restaurants - Chessington

Jenny's Restaurants - Chessington Place has received mixed reviews, with both positive and negative comments about various aspects of the café. In order to analyze the strengths and weaknesses of the restaurant, we will examine the comments provided.
One of the main strengths highlighted by customers is the quality of the food. Many patrons praised the good food and generous portions offered by the café. The menu seems to have a variety of options, including a full English breakfast and Chicken Salad lunches, which have received positive feedback. This indicates that Jenny's Restaurants - Chessington Place places an emphasis on providing satisfying meals to its customers.
Additionally, the café has been commended for its cleanliness and modern atmosphere. Customers have specifically mentioned that the café is clean and tidy, creating a pleasant environment for dining. The modern ambiance is likely to attract customers and contribute to a positive dining experience.
Moreover, the prices at Jenny's Restaurants - Chessington Place have been repeatedly described as ridiculously low and cost-effective. This is a significant strength as it indicates that the café provides good value for money. Offering affordable prices may attract a wider range of customers and generate positive word-of-mouth.
Another strength that has been highlighted is the friendly customer service provided by Michael and his team. Customers have praised the staff members, describing them as brilliant, friendly, and chatty. Good customer service is crucial for any restaurant, as it enhances the overall dining experience and encourages customers to return.
However, there are some weaknesses that have also been identified. One customer had a negative experience with a rude staff member who made a mistake with their order and displayed unprofessional behavior. This suggests a lack of proper training and communication among the serving staff. Poor customer service and communication can greatly impact the reputation of a restaurant and discourage customers from returning.
Another weakness mentioned was the long wait time for food. One customer stated that they waited for 35 minutes and still had not received their complete order. Waiting for an extended period can lead to frustration and dissatisfaction among customers. The café should work on improving its efficiency to minimize wait times and ensure customers are served in a timely manner.
Furthermore, the fact that the café only accepts cash payments has been seen as a potential issue. Several customers mentioned that this policy was not clearly displayed and caused them inconvenience when it came time to pay. It is important for the restaurant to provide clear communication about its payment methods to avoid any embarrassment or inconvenience for customers.
In conclusion, Jenny's Restaurants - Chessington Place has several strengths that contribute to its appeal, including good food, generous portions, friendly staff, and affordable prices. However, there are also weaknesses that need to be addressed, such as poor communication among staff, long wait times, and the cash-only payment policy. By focusing on improving these areas, the restaurant can maintain and enhance its positive reputation, attracting new customers and ensuring repeat business.

Best TL Reviews

I had a lovely lunch at this amazing café!
I can only highly recommend it to everyone as it’s a place where you can find everything: good food, good customer service, nice atmosphere and prices are ridiculously low.
Best in town! ????
Good food with generous portions. Lots of different options for a full English. Clean and modern cafe, quiet early on Sunday morning.
Great cafe ,great birthday party of over 16 food all out togeather different meals ordered .friendly staff ,well managed in all area .clean tidy and beautiful food at great cost effective price
First time going to this cafe today and I was impressed. Portions sizes are decent and the food is good quality. The prices seem very reasonable too. Nice and clean!
Michael and his team are brilliant and friendly. Best breakfast in London! Their Chicken Salad lunches are pretty awesome too!
First time in here. Staff member rude when they brought the wrong order (one plate) to us (two of us) by curtly saying “Yes or no” and huffed off when asked if it was our order and my partner took 2-seconds to check what it was. It wasn’t our order, it was for another table.
Prior to this they allowed an elder regular to freely push in front of her when ordering.
35-minutes of waiting and we’re still sat here as I write this. We got given our toast. They gave our order to a table of three that came in after us and apparently ordered the same thing. The two teas came after 40-mins. If we hadn’t paid up front we’d have gone a long time ago.
I was to give one-star but the chef was not impressed with the error by the waiting staff when he realised. He brought us two free teas and got on the breakfast straight away when he discovered the mistake. Credit to him and apologies to him for this review. I recognise this is out of his hands.
Communication is very poor between serving staff. It’s a shame as an experience because I won’t come back.
Great food. The portions were a lot larger than either of us could manage, but all very tasty. The staff we dealt with were both friendly and chatty. Only thing to watch out for is that they don't take card payments, it's cash only. Would be helpful if they had signs telling you this before you order, to avoid any embarrasment when you go to pay.
I'd definately recommend it and i'm sure we'll be back again.
Just updated to be more covid friendly (been coming here for years), already a great place to eat and they added a few new exciting items to the menu too, the Eggs Royale was amazing!

Place Pictures

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Jenny’s Restaurants - Chessington Info


Service options
  • Outdoor seating
  • Delivery
  • Takeaway
  • Dine-in
  • Fast service
  • Great tea selection
  • Wheelchair-accessible car park
  • Wheelchair-accessible entrance
  • Wheelchair-accessible seating
  • Wheelchair-accessible toilet
  • Coffee
  • Kids' menu
  • Quick bite
  • Vegetarian options
Dining options
  • Dessert
  • Good for kids
  • Casual
  • Groups


Opening Hours

Monday 07:30 AM - 04:30 PM
Tuesday 07:30 AM - 04:30 PM
Wednesday 07:30 AM - 04:30 PM
Thursday 07:30 AM - 04:30 PM
Friday 07:30 AM - 04:30 PM
Saturday 07:30 AM - 04:30 PM
Sunday 08:00 AM - 04:00 PM

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