Top Chef

+44 1283 545405

Beaufort Court, Best Ave, Burton-on-Trent DE15 9GY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Top Chef

The strengths of Top Chef place include the great food and service. Multiple comments mention that the food is top quality, piping hot, and very tasty. Customers appreciate the flavors and freshness of the dishes, with specific mentions of big prawns and plenty of ribs in the portions. The service is also praised for being friendly and accommodating.

Another strength mentioned is the regular customer base. One person commented that they will be a regular customer going forward, indicating that Top Chef place has built a loyal customer base who enjoy their food.

However, there are several weaknesses mentioned by the customers. The most common complaint is the lack of payment options. Many customers express their frustration at the fact that Top Chef place only accepts cash payments. This can be inconvenient for those who don't carry cash and rely on card payments. It is mentioned that relying on the cashpoint at Tesco can be a hassle, as it sometimes goes out of service. Not accepting card payments can be a disadvantage for the restaurant in today's digital age where people expect multiple payment options.

Delivery times are also a weakness mentioned by customers. Several comments mention that the delivery was late, with one person mentioning that their food arrived 2 hours late. Another person mentions that the restaurant should be honest about delivery times or not take on too many orders. Late deliveries can lead to frustration and disappointment among customers, and this could impact the restaurant's reputation.

In terms of collection, there are also issues raised. One comment mentions that when the customer arrived to collect their food, there were already 20 people waiting outside. The customer had to wait an additional 40 minutes for their food with no updates. This indicates a lack of an accurate and timely collection process, which can lead to long waiting times and customer dissatisfaction.

Overall, while Top Chef place has strengths in terms of the quality of their food and service, there are weaknesses that need to be addressed. The restaurant should consider implementing a card payment option to accommodate customers who prefer not to pay by cash. Additionally, improvements in both delivery and collection processes should be made to ensure orders are delivered on time and waiting times are minimized. Focusing on these areas can help Top Chef place improve their customer experience and maintain a strong customer base.

Best TL Reviews

Great food and service, just wish you could pay by card and not just cash, it's a joke sometimes because you rely on the cashpoint at Tesco to be working and sometimes it's out of service, can be a nightmare for people who walk to collect food, it's just not fashionable these days to have just way to pay..

Good food, lacks the kick of authentic Chinese and usually 15mins + late on delivery times, ordered 4 times all the same

Lovely food but annoying that it was cash only and that we ordered food for a certain time but then had to wait another 15 mins until it was ready.

First time I have used this chinese and the food was top quality and piping hot, a regular for me going forward.

Thankyou

Waited far too long for delivery!!!!! Ridiculous, way past hunger !!! Never again .

Nicest Chinese I have had in a while. everything was piping hot and tasted very fresh, big prawns in my foo young and loads of ribs in a portion. Cant wait to try something else off the menu next time.

So.. Ordered my food for delivery at 6.10pm on Saturday night, was told it would be with us within the hour,. 2hrs later it arrives, I've turn the food away and gone elsewhere,. Maybe if they are honest and just say or don't take on to many orders. Didn't get to try the food so couldn't tell you if its nice or not. ????

Lovely food, however they cannot handle how busy they are. We ordered for collection and was told 20 minutes, when we turned up there was at least another 20 people waiting to collect, all stood outside. We waited in total another 40 minutes for our food with no updates. A poor man next to us had been waiting even longer than us and he was freezing! They really need an accurate timely collection process.