Jet Nails and Spa

+1 424-835-4032

4019 Lincoln Blvd, Marina Del Rey, CA 90292 United States of America

Open Today: -

Quick Facts About Jet Nails and Spa

Jet Nails and Spa has received a number of positive and negative comments, providing insight into the strengths and weaknesses of the business. In order to analyze these strengths and weaknesses, we will categorize the comments into different aspects of the business.

1. Quality of Service: The comments consistently highlight the excellent nail services provided by Jet Nails and Spa. Customers appreciate the thoroughness and attention to detail of the nail technicians. The services such as gel pedicures, regular pedicures, and manicures are highly regarded. The staff members are praised for their expertise, friendliness, and ability to fulfill customer preferences. These positive comments suggest that Jet Nails and Spa excels in providing high-quality nail services.

2. Customer Satisfaction: Customers frequently mention their satisfaction with the services provided at Jet Nails and Spa. The positive experiences, ranging from the best nail experience ever to the presence of friendly staff, indicate that customers are happy with their visits. Many customers express their intention to return and recommend the place to others. This shows that Jet Nails and Spa has a strong base of loyal customers who are pleased with the service they receive.

3. Price: The pricing structure at Jet Nails and Spa receives mixed reviews from customers. While some customers appreciate the competitive prices and consider them reasonable, there are complaints suggesting that the business may be overcharging. One customer specifically mentions being overcharged for a short set of nails. This indicates that Jet Nails and Spa may need to review and ensure transparency in their pricing policy to avoid customer dissatisfaction.

4. Hygiene and Ambience: Unfortunately, there are negative comments regarding the atmosphere and ambiance at Jet Nails and Spa. Customers describe the salon as cramped and not relaxing. This suggests that the physical space may not be adequately designed to provide a comfortable experience to customers. Additionally, it is mentioned that the owners are obnoxious, which can negatively impact the overall atmosphere of the salon. Improving the physical ambience and addressing any issues with the staff's behavior could be areas for improvement.

5. Gender Discrepancy in Quality of Service: A comment indicates that the quality of service may vary based on the gender of the nail technician. While the women at Jet Nails and Spa are praised for their work, the men are criticized for being rough and providing subpar experiences. This highlights the need for consistent training and monitoring of the service quality among all technicians, regardless of gender, to ensure a consistently high level of service for all customers.

Based on the comments provided, it is evident that Jet Nails and Spa has several strengths, including high-quality services, friendly staff, and competitive pricing. These strengths contribute to a positive customer experience, leading to loyalty and word-of-mouth recommendations. However, there are areas of weakness that should be addressed, such as the physical ambience of the salon, pricing transparency, and the inconsistency in service quality depending on the gender of the technician. By focusing on these areas for improvement, Jet Nails and Spa can enhance its overall customer satisfaction and reputation.

Best TL Reviews

I stumbled upon this ???? Jet Nails. It was my first time here. This was the best nail experience I've had. My nail technician was thorough!!! The Deluxe Gel pedicure was what I got and it was magical. My feet are clean, smooth, soft, and perfectly polished. I will be returning and will highly recommend to everyone.

Enjoy!

One of the absolute best nail experiences I have ever had. The staff is friendly, their work is great and their massages are incredible. I have done everything from a regular manicure to a gel pedicure to acrylics with nail art - all perfection. Could not recommend more. Love it there.

Great nail techs and prices. I’ve been here a few times now and I’ll keep coming back. Massages are great too! Love my Halloween nails ????

When I moved to LA, I was afraid I wouldn’t find a reliable nail salon. I was lucky to find Jet nails within the first few months and I haven’t been anywhere else since! My favorite ladies are Joli, Tao, Annie, Natalie and Jackie (sorry if I butchered their spelling!). They are great and get every detail! I go to them for gel manicure and regular pedicure. Would recommend these girls 100%.

Over priced for a fill! $60!! The very next morning the gel paint was all bubbly and peeling. I called but they were closed on Thanksgiving. I went the day after and the lady acted like I ruined my gel paint job. Never again!

The worst nail place in the area. Not a relaxing atmosphere and very cramped. The owners are obnoxious and don’t honor appointments. I had a woman ask if I would pay extra for a longer foot massage with my pedi- I said no b/c she wasn’t putting any effort into the work and as soon as I said that she stopped and didn’t finish - literally only massaged one foot.

The women here are amazing…. But the men are horrible, they are so rough!!!! I come here all the time and only gotten a manicure by a man once before and it was a horrible experience. today I came in to get a full set and a pedicure for my WEDDING and the same man told me to sit I asked him if I could please have one of the ladies and he refused he said I do it for you! I told him I really want someone else and he said no, no, no! So he started and since the beginning it was horrible! My nails came out so bulky and so short he didn’t bother cutting my cuticles either he just pushed them back! Then he gave me my total $160 yeah this is the last time I will be coming here. I used to love this place.

I've been going there for years they literally overcharged me for a short set of nails and I mean so short they're literally the same size as my original nails, she over charged me $30 which I didn't pay because she asked me was I new here meaning if I was new she was going to over overcharge me but once I told her no you don't remember me she literally smiled and told me $65 for the short set , so I went to the store bought the kit and did my own and they look good !!