Quick Facts About Justin Nail & Spa
Justin Nail & Spa has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentioned that they had a fantastic experience and loved the place. They highlighted the immediate greeting upon entering and the absence of wait time. This indicates that the salon provides efficient and friendly service, which is highly valued by customers. Additionally, another customer mentioned that they have been a loyal customer for over 12 years. This demonstrates the salon's ability to maintain long-term customer satisfaction and loyalty.
Furthermore, the comments indicate that some of the workers at Justin Nail & Spa are skilled and capable of providing good service. Several customers mentioned that they had great experiences with certain nail technicians who did a good job with their nails. This suggests that there are some talented and proficient staff members at the salon.
However, there are also several weaknesses mentioned by customers that need to be addressed. One common complaint is the presence of a nail technician who appears to have an attitude or behaves in a rude manner. Several customers mentioned feeling uncomfortable or having negative experiences due to the behavior of a specific employee. This indicates a lack of professionalism and customer service skills on the part of that employee, which can negatively impact the overall experience at the salon.
Another weakness highlighted by customers is the inability of certain nail technicians to accurately perform specific nail techniques, such as French tips. Customers mentioned that the lines for French tips were not done correctly and had to be redone multiple times. This suggests a lack of consistency and attention to detail in the services provided, which can lead to customer dissatisfaction.
Additionally, some customers complained about unhygienic practices at the salon. One customer mentioned a technician placing bare feet on a seat next to them while on the phone, which they found rude and unsanitary. Another customer mentioned disappointment in the quality of their nails and the need to go elsewhere to get them fixed and cleaned up. These complaints indicate a lack of cleanliness and attention to sanitation standards at the salon.
Furthermore, another weakness mentioned by a customer is the issue of being overcharged for the services received. This suggests a lack of transparency and fairness in pricing, which can lead to customer dissatisfaction and a negative perception of the salon.
In conclusion, Justin Nail & Spa has strengths in terms of providing efficient service, maintaining long-term customer satisfaction, and having skilled technicians. However, there are weaknesses in terms of unprofessional behavior, inconsistent service quality, lack of cleanliness, and potential issues with pricing. These weaknesses need to be addressed in order to improve the overall customer experience and reputation of the salon.
Best TL Reviews
This my second visit to this nail salon and both times I got the man who sits farthest from the door. He makes me uncomfortable when I’m choosing colors with his impatience and so I end up rushing.
The color I chose were originally to bright and so I wanted pastel colors and wanted to change some of the colors Well when I choose the last color he got up took the color display and slammed it down on the shelf raising his voice in his native language.
Every one of the workers turned to look at me than him. What am uncomfortable experience. I just do not find myself going back there.
I absolutely love this place!! I walked in and was immediately greeted and there was no wait to get my nails done. Brian did an amazing job, I had a great experience there and I will definitely be going back again and again.
They used to be good but not anymore. It’s better to take your money else where. It looks like we’ve all come across the same man that has an attitude doing pedicures!
The first time I went the guy did a great job but couldn’t get one of the lines for my French tip correct so I got a lady the next time she did great so I went back to her. Then it happened again and she couldn’t get my line correct for my French tip. They were all really nice didn’t make me feel uncomfortable but I don’t recommend a French tip. I tip $20 every time I get service from anyone, that should pay for something to be done right.
Fantastic service, very quick and professional. I've been coming here 12+ years.
This was the worst place I’ve ever been 2 this happened the next day it was jel !
I had went a while back. One of the nail techs was sitting next to the person doing my nails and she placed her bare feet on the seat next to me and was on her phone. I don’t understand how having bare feet next to a customer isn’t a rude thing which is why I’m rating 1 star, I came to get my nails done, not smell feet. The nails weren’t the best and I believe I was overcharged for them. Definitely won’t be coming back here ever again.
My daughter and I went to get a set of acrylic’s and pedicures the lady was very rude to my daughter, when I walked out I thought I was happy with my nails but the more we looked at our nails the more flaws we saw. We will have to go somewhere else to get them fixed reshaped and cleaned up . We definitely will never go back again.. so disappointed.
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Justin Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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