Star Nails

+1 617-207-3101

3 Main St, Winthrop, MA 02152 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails place has a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the establishment. Based on the comments, the following analysis can be made:

Strengths:

1. Professional and skilled technicians: Mai, in particular, was praised for her professionalism and great job in doing nails. This indicates that the salon has talented technicians who can provide quality services.

2. Friendly and accommodating staff: Many customers commented on the friendly and nice staff at Star Nails place. This demonstrates that the salon focuses on customer satisfaction and creates a welcoming atmosphere.

3. Good quality work: Despite some negative experiences, a few customers praised the outcome of their nails and stated that they were happy with the services provided. This suggests that the salon is capable of delivering good quality work.

4. Cleanliness: A few customers mentioned that the shop was fairly clean, which is an important aspect of any salon. This indicates that the salon maintains cleanliness and hygiene standards.

Weaknesses:

1. Lack of communication and attention to customer preferences: Some customers complained about the poor communication and lack of attention to detail in addressing their specific requests. This includes not having certain nail products available and not taking into account customer preferences for footwear during a pedicure. This indicates a weakness in the salon's customer service and ability to meet individual needs.

2. Sanitation issues: A customer expressed discomfort regarding the salon's sanitation practices, such as the presence of hair on the floor and the lack of plastic coverings on pedicure stations. This reflects poorly on the salon's hygiene practices and raises concerns about the safety and cleanliness of their services.

3. Inconsistent pricing: Several comments mentioned a significant price increase without prior notice. This lack of transparency can lead to customer dissatisfaction and a feeling of being deceived. It is essential for the salon to communicate any price changes to their clients in a timely manner.

4. Inadequate eyebrow waxing services: One customer had a negative experience with the salon's eyebrow waxing services, including excessive wax application, skin damage, and accidental clipping. This highlights a weakness in the salon's ability to provide consistent and safe service across all areas of their offerings.

Based on the strengths and weaknesses identified, Star Nails place can capitalize on their skilled technicians and friendly staff by ensuring better communication with customers, maintaining strict hygiene protocols, and addressing pricing changes more transparently. Additionally, the salon should focus on improving the quality and consistency of all their services, including nail treatments and eyebrow waxing. By addressing these weaknesses, Star Nails place can enhance their overall customer experience and build a positive reputation.

Best TL Reviews

They did an okay job. They claim not to have white glitter powder. But I found 3. It was like she didn't want to do it. However, it was done nicely. Only real disappointment was when she drilled so far on 2 of my cuticles and made them bleed. Unacceptable.

Mai is my go to person for my nails. She is professional and always pleasant, and always does a great job

Honestly if I could give this place a 0 I would. 10/10 the worst experience and customer service. Sanitation was absolutely awful. There’s more hair on their floor than in a hair salon. Despite their required PPE shields at work stations, they don’t cover their pedicure stations with plastic like most places. They didn’t even wash my pedicure station after me, they just sat someone down. I got a gel pedicure done & instead of giving me some type of footwear, the tech expected me to put my sneakers on with foil on my fingers. So I walked BAREFOOT to her station. I made the mistake of forgetting I had a gel seal on my dip mani & the tech began complaining that I didn’t tell her before hand (I apologized 3 times lol) & how it was going to take longer. Completely understood that was on me so I offered to have her charge me extra for her time. It got busy for about 20 mins & the tech became impatient rushing through my mani. Not only did she apply the dip sloppy & choppy but my fingers burned so bad after she filed them. Long story short, I usually pay $150+ for my mani/pedi set & the one time I decide to visit some place local for less it was an absolutely nightmare. Spend the extra bucks ladies, you get what you pay for!

I went today for manicure and the old lady was very rude. Seems like they are doing a favor , no, I’m paying and I gave her a good tip. She made me feel really uncomfortable. I won’t come back there.

Very disappointed for the drastic price increase. I had a pedi and gel manicure and it was $75. That’s ridiculous! I was there like 3 mths ago and a gel manicure was $30. You should have a sign that says that your price went up really high. That was not kool getting that surprise at the end, when i had to pay and she told me it was $75. I will definitely not be going back here!

I’m new to Winthrop so I was hoping to find a new nail home closer to my house. I got a gel pedicure and I was very unsatisfied with the overall finish. There was gel on my skin/around my nails. It looks very rushed and wasn’t worth my money.

The shop is fairly clean though so that was pleasant. I didn’t get my nails done so I can’t comment on that but I wouldn’t return here for a pedicure.

Do you not get your eyebrows waxed here. The pedicure was great. Gel manicure is great. The woman who waxed my eyebrows put a ton of wax on at the same time, and ripped off a bunch of my skin. It was very painful. She also clipped me with the eyebrow scissors. My eyes swelled up. Not good.

I love this shop! I always leaves completely in love with my nails. Kim does an amazing job on my dip nails. The pedicures are relaxing and the massage is great. The staff are all so nice and friendly and are great at picking a style that looks good on you, if you're not exactly sure what you want. Can't recommend enough!