Quick Facts About Kayla Nails
Kayla Nails has received a mix of positive and negative comments, which highlight both the strengths and weaknesses of the establishment. In this analysis, we will delve into these comments to identify the main strengths and weaknesses of Kayla Nails.
Starting with the strengths, many customers have praised the staff at Kayla Nails for their talent and skill in providing nail services. Bryan, Michael, and another unnamed technician received compliments for their expertise, attentiveness, and attention to detail. These positive comments suggest that the staff members are highly skilled and able to deliver high-quality work that exceeds customers' expectations. The positive feedback also indicates that customers feel comfortable entrusting the technicians to choose colors and designs, demonstrating a level of trust and expertise that customers appreciate.
Another strength of Kayla Nails is its longevity, as one commenter mentioned having been a loyal customer for over 12 years. This indicates that the establishment has built a strong reputation over time and has managed to retain customers' loyalty. Longevity in the nail salon industry often implies consistent quality, reliability, and customer satisfaction.
Furthermore, several customers specifically mentioned the great job done on their pedicures, indicating that the salon excels in this particular service. The positive feedback highlights the staff's ability to provide relaxing and satisfying pedicures, which can be a significant strength for attracting customers.
On the other hand, Kayla Nails also has some weaknesses that have been identified in the comments. One common complaint is related to pricing issues. One customer mentioned that the final bill ended up being twice the quoted price due to unexpected additional charges. This suggests a lack of transparency in the pricing system and potentially poor communication with customers regarding the price breakdown. Such issues can lead to dissatisfaction and the feeling of being deceived, which can negatively impact the salon's reputation.
Another weakness is the inconsistency in the quality of the work provided. While some customers praised the technicians for their skills and attention to detail, others reported crooked and sloppy nails, poor quality, and even injuries during the service. These negative feedback comments point to a lack of consistency in the skill level of the technicians employed at Kayla Nails. Inconsistency can diminish the salon's reputation and erode customer trust, as it indicates the potential for subpar results.
Customer service also emerges as a weakness for Kayla Nails. One commenter mentioned that the employees lacked customer service skills, particularly in handling complaints. This indicates a potential lack of training in dealing with customer concerns and may lead to customer dissatisfaction and the loss of loyalty. Additionally, complaints were made about staff speaking a foreign language among themselves, which made customers feel excluded and uncomfortable. This lack of communication can create an unwelcoming atmosphere and hinder customer satisfaction.
Furthermore, one commenter mentioned witnessing a staff member with a visible bruise on their face, suggesting potential workplace abuses or issues that may raise ethical concerns. A customer witnessing such a situation may choose not to support the establishment due to ethical considerations.
In conclusion, Kayla Nails has several strengths, including talented staff members who deliver high-quality services and cater to individual preferences. The salon also benefits from longevity in the industry and positive feedback on their pedicures. However, the establishment faces challenges in terms of consistent quality, transparent pricing, customer service, and potential workplace issues. Addressing these weaknesses could help improve overall customer satisfaction and enhance the reputation of Kayla Nails.
Best TL Reviews
Everyone there is awesome and does awesome work, Bryan has been my go to since I moved here. I sit down and let him choose my color and design. I'd absolutely be lost without him!
Took my niece here to get acrylics, priced at $32 a full set. When checking out they had so many extras added on we ended up paying double that. The nails themselves were crooked and sloppy. What we left with wasn’t worth $64, if I had looked at them before leaving I would not have paid for them in the first place. Employees have very little customer service skill to deal with complaints.
As long as Kayla nails is in business, they will keep me a happy person. The job they do on my nails & pedicure, actually Michael, he is awesome. Thank you for your hard work
My favorite nail place! Been coming to Kayla Nails for over 12 years now! - Editing to say that this place has gone downhill since Hau isn't there anymore. I even tried going back a few more times to see if it was just the tech, nope. I have multiple cuts as well as poor quality nails and they hurt me while doing my pedicure. Very disappointed and will not be back.
Michael did my nails & now I will go back monthly just too see him. He did a perfect job and really took his time which meant alot to me , most will try and rush through so they can get the next person in the chair. I took a picture with me of a idea I wanted. The first place I found in town I took the picture to said no which it was basic nails she was extremely rude and acted like I was asking her to do backflips (adore nails) don’t go there. I walked right out and walked into Kaylas. They were welcoming. He took my picture and he said he could do it but as he was doing my nails he came up with ideas, I told him I’m putting my trust in him. Welllll they came out AMAZING. The picture honestly doesn’t even do them justice, they’re stunning in person. I won’t be going anywhere else.
Love this place, the guy who done my nails spent so much time, I know alot of women like there nails done in a hurry, but slow n steady and done correctly is better for me, great job, thank you
Was advised by the man on the phone the day before that I should make an appointment as opposed to just walking in. My Mom was in for Thanksgiving weekend and it was also her birthday. We walked in and she was called first. I was called about 15 minutes later and didn't get to even sit next to her so we could chat. She then had to wait 15 minutes for me to get done. So that sucked. Also the staff speak a different language to each other, and barely talk to the customers. It's very off-putting. You can't even really talk to the technician doing your nails and so you just stay silent. Terrible and uncomfortable. This is a service industry and there is no getting off warmth and welcome. One of the technicians got a cell phone call that rang super loud and she was speaking her native language to what I'm assuming was her child all the while doing one of the customers nails! I tried to sit next to my Mom while drying my nails and the guy grabbed my purse and jacket from my chair and told me I had to move to the other side of the table away from her! What the heck!! I really wish I could swear on here, but this post would never make it for you all to see. The prices there are reasonable, and they do a quick, efficient job. I'll give them that much. I'm sure there are better places where you get a smile and a welcome nearby. It's considered rude to speak a language the customers cannot understand in front of them. Also the lady who did my Mom's nails took off her mask when she checked us out only to reveal a huge bruise on the entire left side of her face that she had tried to cover with makeup. That poor woman is coming to work after being abused. I would not support this place after seeing that.
Great place and friendly staff. Went on and had one of the best pedicures I've ever gotten.
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Kayla Nails Info
Amenities
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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