Solar Nails & Spa

+1 334-514-9448

45 Rumbling Water Dr, Wetumpka, AL 36092 United States of America

Open Today: -

Quick Facts About Solar Nails & Spa

Solar Nails & Spa has received both positive and negative reviews, providing insights into their strengths and weaknesses. In order to assess the strengths and weaknesses of the establishment, these comments will be analyzed.

Starting with the strengths, one recurring theme is the positive experiences with specific technicians. Alex, in particular, is highlighted as being skilled and attentive to customer satisfaction. Customers appreciate his attention to detail and willingness to rectify any issues. This suggests that Solar Nails & Spa employs capable professionals who can deliver high-quality services.

Another strength mentioned is the convenience of walk-in availability. Customers were pleased that they didn't have to wait and could receive services promptly. This indicates that Solar Nails & Spa is able to accommodate customers efficiently, which is a valuable trait for a nail salon.

Furthermore, the friendliness of the staff is consistently mentioned as a positive aspect. Customers feel welcomed and appreciate the warm atmosphere. This reflects positively on the establishment as it helps create a pleasant experience for customers.

Additionally, customers mention that their nails looked great and lasted well after their appointments. This suggests that the salon uses high-quality products and techniques that result in durable and aesthetically pleasing nails. The positive feedback regarding the final results indicates that Solar Nails & Spa has skilled professionals who can deliver satisfactory outcomes.

On the other hand, several weaknesses can also be identified based on the comments. One common issue is a lack of customer service and rushed service. Some customers felt that they were rushed through their appointments and that the staff did not provide a satisfactory level of customer care. This could negatively impact the overall experience and leave customers feeling dissatisfied.

Another weakness mentioned is the inconsistency in quality between technicians. Some customers reported that while their own nails looked good, others who had different technicians experienced issues such as chipping and breaking within a few days. This suggests that there may be a lack of uniformity in the skills and techniques among the nail technicians at Solar Nails & Spa.

Price is also mentioned as a weakness, with one customer expressing frustration at being charged $65 for a fill. This customer found the price to be excessive and it negatively affected their perception of the salon. This indicates that Solar Nails & Spa may need to reevaluate their pricing structure to ensure it aligns with customer expectations.

Additionally, several customers mention issues with appointments and wait times. Some had to wait for extended periods, despite having scheduled appointments. This highlights issues with time management and suggests that the salon may not be efficiently managing their scheduling system.

Lastly, the atmosphere of the salon is described as busy, tense, and not relaxing. This can be a significant drawback, as customers often seek a tranquil and soothing environment when visiting a nail spa. The presence of loud chatter, multiple television programs, and crowded spaces may detract from the overall experience and make it less enjoyable for customers.

In conclusion, Solar Nails & Spa has both strengths and weaknesses based on customer feedback. The strengths include skilled technicians, convenience for walk-ins, friendly staff, and good-quality products. Conversely, the weaknesses include inconsistent customer service, rushed service, inconsistencies between technicians, high prices, issues with appointments, and a lack of a relaxing atmosphere. By addressing these specific weaknesses, Solar Nails & Spa can work towards providing a better overall experience for their customers.

Best TL Reviews

Alex is the absolute best! He made sure I was happy with my nails he is the absolute best! My friend had another technician and was not happy with her end result. Alex stepped in and saved the day! I will be back to see Alex and only Alex! The pictures of are my finished nails and my friends halfway finished nails! We are both very pleased.

So my daughter and I decided to try this place because our usual place was booked up. I just really wasn't impressed. It seems like they rushed us through. And like my nails turned out so much better than my daughter's. Hers were chipping and breaking within a couple of days. But I just really felt like they rushed us through. And customer service was lacking. They just weren't very polite. And we did have scheduled appointments, not just walk-ins. We'll go back to our usual place from now on. And we really did want to like this place. My nails did turn out well and have held up well but like I said my daughter's needed redone within just a couple of days.

I had an appointment and they got me right in, which was nice. The gentleman that did my nails didn’t let me go wash my hands, so my end results are lumpy and have little bumps throughout. He also made me bleed. I was charged $65 for a fill, which is absurd. Between the price and the service, I won’t be back.

Loved the way my nails & eye brows came out & it was on a walk in..no wait

Passing through town and called to book a same day, afternoon appointment. Still had to wait almost half an hour after arrival. The atmosphere of the salon was very busy, tense, and not relaxing. 2 televisions playing different programs; loud chatter, stations/chairs very close together. The service of the pedicure was mediocre, but the tech was friendly. However, my tech got up after removing hot towels from my wet legs to go and do an eyebrow job in the middle of my service. Unbelievable. I ordered a $37 pedicure, but at checkout, same tech said my bill was $52.00! She said “the gel polish was $15.00 extra”. I was dumbfounded. I have never, ever paid extra for gel polish at any salon anywhere. I will not patronize this establishment again.

Very nice people. No complaints from me. Welcoming and not overpriced.

Very friendly staff. My nails are always on point when I leave. Will be back on the 24th of November to have them done for my wedding

I was so upset by how they treated me and my mom. I set up an appointment and had to wait almost 1.5 hours to be serviced and the technician that did my nails was lovely but the atmosphere was very get in and get out not take time and make sure you do a good job. My moms nails started chipping and braking two days after being serviced with a gel manicure and called and complained and they said that it was my fault not theirs that the nails didn’t last because we didn’t do dip nails and instead of redoing all of the nails they only filed the two nails that were messed up didn’t make them even and rushed through the job blaming and not taking responsibility for their lack of business management. Never going back there again