Quick Facts About King Nails
Strengths:
1. Efficient service: Multiple customers mentioned that they were able to be in and out of King Nails quickly. This indicates that the salon is able to handle a good flow of customers and provide timely services.
2. Customizable nail shaping: Customers appreciated that the nail technicians at King Nails were able to build the shape they desired before applying the product, reducing the need for excessive filing. This shows attention to detail and a commitment to meeting individual customer preferences.
3. Skilled nail technicians: Several customers mentioned specific nail technicians by name and praised their work. They mentioned that Sony, Bryan, Andy, and Sonny were able to deliver nails exactly as requested, showcasing the expertise and talent of the staff members.
4. Relaxing pedicure experience: One customer expressed their satisfaction with the massage provided during their pedicure. This indicates that King Nails offers a relaxing and enjoyable experience for pedicure services, which can enhance customer satisfaction.
Weaknesses:
1. Inoperable sauna massage chairs: One dissatisfied customer mentioned that the sauna massage chairs were not connected to water or power, rendering them useless. This suggests a lack of attention to maintaining equipment or addressing issues promptly, which can impact the overall customer experience.
2. Inconsistent quality of work: Another customer complained about a lazy design, smeared crystals, over-applied polish, and a generally sloppy job. This indicates that there may be inconsistencies in the quality and attention to detail among the nail technicians at King Nails. Inconsistent quality can lead to customer dissatisfaction and negative word-of-mouth.
3. Poor customer service: Multiple comments expressed dissatisfaction with the customer service at King Nails. Customers mentioned waiting for extended periods without proper attention, experiencing broken nails during the process, and feeling like they were overcharged or not provided with the requested services. These complaints point to a lack of effective communication, attention to customer needs, and overall professionalism.
4. Language barrier: One customer mentioned difficulties in communicating their needs due to a language barrier. This suggests that some staff members may not have strong communication skills in English, which can hinder effective customer service and make it challenging for customers to express their preferences.
To address these weaknesses, King Nails could consider implementing the following improvements:
1. Proper maintenance of equipment: Ensuring that all equipment, including sauna massage chairs, is in working order and regularly inspected and maintained can enhance the overall customer experience.
2. Consistent training and quality control: Providing comprehensive training to all nail technicians and implementing quality control measures can ensure consistent delivery of high-quality services across the salon. Regular evaluations and feedback sessions can help identify areas for improvement and ensure that all technicians meet the salon's standards.
3. Enhanced customer service: Focusing on improving customer service by addressing issues promptly, minimizing wait times, and ensuring effective communication with customers can greatly enhance their experience at King Nails. Implementing a process for resolving customer complaints and training staff in effective customer service techniques can also be beneficial.
4. Language support: Providing staff members with language support, such as language training or interpreters, can help overcome language barriers and ensure effective communication with customers. This can lead to greater customer satisfaction and minimize misunderstandings.
Overall, King Nails has strengths in efficient service, customizable nail shaping, and skilled technicians. However, they need to address weaknesses in equipment maintenance, quality control, customer service, and language barriers to improve overall customer satisfaction and maintain a positive reputation.
Best TL Reviews
Sony was able to help me I was able to be out super fast I really liked how he really didn’t file down my nails which in other place they love to file them so much. He was able to build the shape I asked before he applied the product which also meant he didn’t have to file down to get the shape! Omg that’s something I always appreciate because it hurts me less in my nails. He was able to provide me with good service. My sister was also helped out by Bryan- he was very cool and pro for the nails she had asked. She says she loved the way he did the shaping little to not much filing. They all seem pretty chill there wasn’t much waiting since we came in a bit later on the day and it was basically just us and maybe two other ppl. I was a bit skeptical but to our own surprise it was a great experience. Also it was relatively cheep!
Sonny delight is amazing. He has been my nail tech for almost 3 decade's and I have not one complaint. He is awesome. Always does my nails the way I ask and I am constantly sending people his way
I really love the way that Mr. Andy did his work with my pedicure, I really appreciate the massage too.????????????
Dont come here!
The sauna massage chairs aren't hooked up to water or power.
So you are just sitting in a big useless chair.
I got a pedicure with little crystals and the lady did a lazy design with them & then wiped them hard and left them all smeared here & there.
She over applied the polish.
Its all over my skin.
Sloppy job. Unprofessional!!
Very embarrassing looking.
Im never coming back.
I don’t recommend this place because of the horrible customer service. It was busy so I understand having to wait, but I guess they started noticing multiple customers waiting they began to just seat us and put the acrylics on. After that they had you waiting with glued nails, I guess they did that so you wouldn’t leave. When they finally came back the lady doing my nails began and my nails broke TWICE in the process. The end product looked cheap and the nails were weak!! I took them off the next day because I didn’t like how they looked or feel.
If you are planning on doing your nails go to KINGS NAILS and ask for ANDY!! He does a great work.
Andy!! Is very professional.
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Removed nail very careful.
I honestly liked the way my pedicure came out . Sonny had to jump in and teach what an ombre was since I was getting a French tip instead. The lady working on my pedicure kept hurting me by going over a nail cut or a cuticle. It hurts so much to walk these days. She was also on the phone the whole time of service, which I wouldn't have mind if she was actually paying attention to what she was doing. I also believe they overcharged me and under serviced me. I asked for a paraffin wax and never got it. The price on the wall did not match my overall total. I was just so over that experience and the language barrier trying to get through to her I just wanted to leave
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King Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
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