King's Wigs & Beauty Supply 4

+1 916-922-5050

661 San Juan Rd, Sacramento, CA 95834 United States of America

Open Today: -

Quick Facts About King's Wigs & Beauty Supply 4

Strengths: 1. Helpful and patient employees: Several comments mention the helpfulness of the employees at King's Wigs & Beauty Supply. They take the time to answer questions and provide assistance, leaving customers excited about their hair care.

2. Good selection: One customer mentions that they have a great selection of displayed wigs. Having a wide range of products available can attract customers and meet their various needs.

3. Positive customer service experience: Some customers have had positive experiences with the employees, including a mention of a sweet Asian lady who is always helpful. This indicates that there are employees who provide good customer service and create a positive atmosphere for customers.

4. Knowledgeable staff: Another comment highlights the knowledgeable and friendly staff. This indicates that the employees have a good understanding of the products they sell and can provide informed recommendations to customers.

5. Second chances: One comment suggests that the business is open to second chances and that the owner takes customer feedback seriously. This willingness to improve and address any issues is a positive aspect of the business.

Weaknesses: 1. Ghetto atmosphere: One comment describes the beauty supply as "ghetto." This indicates that the physical environment of the store may not be up to the standards expected by some customers. A negative atmosphere can deter potential customers and create a poor perception of the business.

2. Unfriendly and disrespectful staff: A few comments mention unfriendly and disrespectful staff members, with specific mention of a disrespectful and racist manager. Poor customer service and disrespectful behavior can negatively impact the overall customer experience and deter repeat business.

3. Hygiene issues: One comment mentions that the store is dirty, and another commenter claims to have found lice in the hair extensions purchased from the store. These hygiene concerns are significant weaknesses that need to be addressed to ensure customer satisfaction and maintain the reputation of the business.

4. Discrimination concerns: A negative review mentions issues of racial discrimination, indicating that the business may have problems with equitable treatment of all customers. Discriminatory practices can lead to negative publicity and damage the reputation of the business.

5. Product mix-up and return policy: One comment highlights an issue where the wrong wig was given to a customer, and the store did not allow for an exchange. This indicates that there may be problems with product accuracy and an unfavorable return policy. Customers expect to receive the correct products and have the ability to return or exchange items if necessary.

In conclusion, King's Wigs & Beauty Supply has strengths in terms of helpful and knowledgeable employees, a good selection of products, and positive customer service experiences. However, weaknesses such as a ghetto atmosphere, unfriendly staff, hygiene concerns, potential discrimination issues, and problems with product mix-ups and return policies need to be addressed for the business to improve its overall customer experience and reputation.

Best TL Reviews

I really appreciate how the employees are always very helpful and never rush me or rush away right after answering all my many questions. I always leave more excited about my hair care than when I arrive!

I appreciate every employee here! Even the very helpful security guard that went and found someone to help me!

If I could give a negative star I would. This beauty supply is ghetto and the staff are far from friendly! The manager unsure his name but he’s an Asian man with blonde hair needs to be fired! He is disrespectful and racist! I spent 450.00 spent over 10 minutes waiting for someone just to have a new girl who knew absolutely nothing help me and then when she does finally get to e hair she gives me the wrong color I leave out and come right back in and it’s a problem because as the disrespectful manager stated I should have checked. Like are you dumb I told the girl plus the disrespectful manager who actually assisted in helping her I wanted all the hair to be #4 color and he told me I was out of pocket for not checking the color! I swear customer service does not exists anymore. It’s sad they are only up the street from my home and I will drive across town now to go to another location. Service is a big part of business I spend way too much money for them to act so disrespectful to a customer who helps them get their pay checks! Over it and would never recommend or come back ever!! I hope the place goes out of business

* THEY HAD LICE!!! *

Okay so firstly it’s Very ghetto and employees aren’t the best either, it’s also very dirty ... i didn’t care at first though because whatever I’m there to get what I need, it was my first time getting extensions . I payed $450 for “high quality” extensions .. I went home and they had LICE ????????????. I was in such shock and I’m the type to not return stuff because I get shy/embarrassed. So I never went back and ended up throwing them away ☹️. $450 went straight to the trash . I ended up going across the street because someone told me there was a place for hair and wigs as well that was very well kept . Joyce’s Beauty supply . I went and I LOVED IT . Owner takes good care of his customers and it’s very clean and actually HIGH Quality hair and stuff. Employees are kind too ☺️. If you’re looking for a good place skip this place and go across the street.

Horrible “customer service”. They don't mind taking Black dollars but clearly don't like their Black customers.

All the hair in these photos are from kings wig on San Juan I love this store ! Always so helpful and not rude ! Never have I had a bad experience here! Shoutout to the sweet Asian Lady in the back who helps me out all the time and never does me wrong! Thank u

Employees at this store are rude and unprofessional. Be careful, they will charge you for what you want and bring something from the back that you did not ask for and not allow you to exchange . Meanwhile given you a product of lessor value. This store is fraudulent and suspect . They treated my 70 year old mother with such disrespect and had no accountability. I will be taking further action to have this store investigated!

WARNING: BE VERY CAREFUL BUYING FROM THIS STORE, THEY WILL TRY TO SET YOU UP/DUPE/DECEIVE YOU.

So first off there customer service is trash but I ignored that & understood this is business I came to get some wigs. So I chose 2 that were on the manicans on display. so one of them was the last one, but the second one however had plenty in stock,and the lady went to grab it and scanned the 2 wigs and I was getting ready to pay almost 100$but I noticed the 2nd one WAS A COMPLETELY DIFFERENT WIG!!! I mean it’s the same style as the one I chose on display but the color is completely off! And I immediately said hey that’s not the one I chose, and they were trying to act all confused and like they don’t understand me and waiting for my money but I was in a hurry and said no I don’t want that one it’s okay I’ll only buy one. Sooooo yeah, make sure that you are purchasing the correct wig that you wanted. Or else you’ll notice when you’re out the store or at home but it’ll be too late because they don’t do returns. Horrible & disgusting work system. 1 star for the selection of DISPLAYED wigs , & the other because my name means ⭐️

Great customer service! Look I don't play and I don't know anything about hair much so when I go in, I like to feel like I am not going to lose my mind with 50,000 of the same type of products wanting nothing but the best. I just went here today and -everyone- was knowledgeable and friendly and that meant a lot to me. The first time I moved to Cali, I thought since they close at 7 or 8, they'd stay open till that exact time. No, be warned...they close the doors -15- minutes prior to closing! What I didn't like then, and why I stopped spending my money at this exact location and overall business for a LONG time, was how I was rudely treated trying to ask questions through the door about why the doors were closed when the store -according to the CLOSING hours- had not yet arrived. Either way, I am all for second chances and I met the owner at another location so...this place gets 5 out of 5 stars for NEW workers, great products and quality customer service!