K Beauty Supply

2653 Hope Mills Rd, Fayetteville, NC 28306 United States of America

Open Today: -

Quick Facts About K Beauty Supply

K Beauty Supply has both strengths and weaknesses based on the comments provided. Below is an analysis of these factors:

Strengths: 1. Wide Variety of Products: Several commenters mentioned that K Beauty Supply offers a large selection of products. This suggests that the store has a diverse range of items, satisfying different customer needs. 2. Clean and Organized: One customer complimented the cleanliness and organization of the store. This indicates a commitment to maintaining a pleasant shopping environment, which can enhance the overall customer experience. 3. Friendly and Helpful Staff: Multiple reviewers praised the staff for being friendly and helpful. Good customer service is essential for attracting and retaining customers, and positive interactions with employees can create a positive impression of the store. 4. Competitive Pricing: Another commenter mentioned that the prices at K Beauty Supply were reasonable. Competitive pricing can attract customers, particularly if they feel they are getting good value for their money.

Weaknesses: 1. Rude Owner: One review expressed dissatisfaction with the behavior of the store owner. Rude behavior by the owner can create a negative atmosphere and deter customers from returning to the store. 2. Customer Complaints: There were several complaints about the behavior of the owner, including staring, eye-rolling, and negative attitude. These accounts indicate that the store may have ongoing issues with customer service and staff behavior, which could impact customer satisfaction and store reputation. 3. Return and Exchange Policy: A customer complained about the store's return policy, claiming that the owner provided an incorrect reason for not accepting a return. This suggests that the store's policy may not be clear or consistent, leading to frustration and dissatisfaction among customers. 4. Negative Perception among Some Customers: A few comments expressed a negative perception of the store and urged others to shop elsewhere. Negative word-of-mouth can harm the store's reputation and drive customers away.

To address the weaknesses and capitalize on the strengths, K Beauty Supply should consider implementing the following strategies:

1. Employee Training: Provide training for all employees, including the owner, to improve their customer service skills. Focus on developing a positive and friendly attitude towards customers. 2. Clear Return Policy: Clarify and communicate the return and exchange policy clearly to customers to avoid confusion and disputes. 3. Address Owner's Behavior: Hold a conversation with the owner to understand any underlying issues behind their behavior and provide feedback on how it affects customers. Encourage him to adopt a more friendly and professional approach. 4. Reputation Management: Address negative perceptions by responding to online reviews and publicly addressing customer concerns. Implement measures to improve the overall customer experience and communicate these changes to the public. 5. Appreciate Loyal Customers: Continue providing excellent customer service and reward loyal customers with incentives or discounts to encourage repeat business and positive word-of-mouth.

By addressing the weaknesses and building upon the strengths, K Beauty Supply has the potential to enhance its reputation, attract more customers, and improve overall business performance.

Best TL Reviews

as you read thru these reviews you notice there quite a lot of complaints about the asian man who owns the store. And let me tell you the complaints are true . but that's nothing new for us black people it's just sad.

i need the store owners to realize that having a comfortable experience while shopping is just as important as how you talk to the customers. someone needs to check that man .

He will stare you down so hard it's WEIRD and he also roll his eyes at you.

his RBF is ridiculous

the lady however (his wife im assuming) is sweet as can be. so is everyone else on the employment team. he just needs to work on that its mean and i will tell everyone i know to shop at THE BEAUTY WORLD instead. the have a WAAAAY bigger selection anyways ???? lets not spend our money with them anymore ladies. We deserve to be treated nicely and not like a thief.

This supply store has a large variety of things and it's clean and easy to find what you looking for.

Horrible service. Terrible owner. Horrible people. So rude.

They have really cool products! I bought the best lipgloss and lashes, there was a certain employee there who was really nice to me, I think her name was Kim? Really nice girl.

The prices here a pretty good and the staff is friendly and helpful. I like to go here because they usually keep everything stocked and if you can't find something the staff is helpful. This is one of the better beauty supply stores in Fayetteville.

This place is terrible. I bought an item in 2 different brands because I didn't know which one my husband wanted. The one he didn't want was never opened and literally untouched. The one he wanted was 13.99 and the one he didn't want was 8.99. I took it back to see if I could exchange it because I knew these type of stores don't really do returns. The dude tells me they can't take chemical products back due to Covid 19. First off it was an unopened box of Beigen secondly what does Covid 19 have to do with returning stuff. It's time for these businesses to stop taking advantage using the covid 19 hooplah. I will never patronize this store again, I'll drive clear across town before I step foot back in those doors. Be careful if you decide to buy from them otherwise I would say don't, don't, don't do business with them.

These people are amazing! Impeccable customer service and they go above and beyond to help. They didn't have the hair in the color I needed, so not only did she give me a discount, she threw in my hair dye for free! I won't go anywhere else!

These people are awesome. They had great customer service and the store was very well organized. They are helpful and they are a very nice store with pretty good prices. If you are looking for a beauty supply store with everything you need then this is definitely the place for you.