Quick Facts About La Nails & Spa
La Nails & Spa has a number of strengths and weaknesses based on the comments provided. In terms of strengths, many customers praised the talent and friendliness of the staff, as well as the overall cleanliness of the salon. The short wait times for walk-ins and competitive prices were also mentioned as positives. However, there were also significant weaknesses highlighted, including poor customer service, lack of attention to detail, cleanliness concerns, and issues with billing.
One major weakness that was repeatedly mentioned in the comments is the poor customer service experienced at La Nails & Spa. In one instance, a customer requested a specific design but the technician was not able to fulfill it and even let the customer walk out with unsatisfactory nails. This lack of skill and inability to rectify the situation effectively left the customer frustrated. Another customer had a similar experience, where the technician had to ask a friend to redo the entire nail set. In both cases, the employees seemed indifferent to the inconvenience caused and did not offer any discounts or compensation for the poor service.
Cleanliness was another weak point for La Nails & Spa. One customer noted that the salon seemed dirty and implied that it would likely fail a state inspection. Specific issues included the use of dirty gloves with polish stains, using used files and nail buffers, and not disinfecting tools or stations between clients. This lack of cleanliness is concerning as it could put customers at risk of infections or other health issues.
There were also mixed reviews about the quality of the nail services provided. While some customers were happy with their nails and commended the talent of the technicians, others mentioned little imperfections and issues with the shape or design requested. One customer noted that their coffin-shaped nails appeared more square than desired. These inconsistencies in nail quality and the discrepancies between customer expectations and the final results suggest a lack of attention to detail or inconsistency in service.
Billing issues were also highlighted as a weakness of La Nails & Spa. One customer mentioned being overcharged when paying with a card. The discrepancy between the total and the amount charged on the card suggests a lack of transparency and potentially misleading billing practices. This experience raises concerns about the honesty and integrity of the salon.
In conclusion, La Nails & Spa has strengths, such as talented and friendly staff, clean premises, short wait times, and competitive prices. However, there are significant weaknesses that cannot be overlooked. Poor customer service, lack of attention to cleanliness, inconsistencies in nail services, and billing issues all contribute to a negative overall experience for some customers. Based on these comments, it is clear that La Nails & Spa has room for improvement in order to provide a better customer experience.
Best TL Reviews
the photos obviously speak for themselves lol. my mom & i came in for both manicures and pedicures. we were giving this place a second chance after the last time we came my mom was charged 4 separate times on her debit card. multiple steps were missed throughout the pedicure but overall it was fine. when it came time for my full set, I had asked the employee if she could do the design shown in the first photo, she said she could when clearly she couldn’t. when she was done she said she didn’t know how to fix it & was going to let me walk out with nails that look like they were done by a 5 year old. her friend that doesn’t even work there came into the salon & ended up re-doing my entire set. keep in mind she wasn’t even an employee there. instead of trying to make it right & give a discount for the inconvenience, we walked out paying almost $200. terrible experience. definitely recommend taking your business elsewhere.
Dirty salon. State would fail this salon if they inspected it today. I wish I would have taken photos while she was doing my service. She put on dirty gloves with polish all over them, grabbed used files and nail buffer. Did not disinfect tools or station between clients. My gel polish had been on for not even a full 2 days before peeling. Not impressed.
Decided to try a Different place for a pedicure… I will never go anywhere else this place has been absolutely phenomenal if you want a good pedicure you need to come here!
I had Mia for my pedicure and she was amazing. The place is clean and not a long wait for walk-ins. The price is pretty much what I see around town so good competitive prices for pedicures.
Love these guys...great people that are very talented and friendly. Can't go wrong having your nails done here!! Always great customer service and very clean. Been to other places, but the quality here beats anyone in town!!
So in the end my total was $55 I gave a $5 tip bring the total to $60. They ended up charging my card for a total of $71. I would not use a card at this salon. If you don't want to be ripped off I would use cash. My tech that I had was very nice and very gentle with my toe nails that have damage to them.
good nails really but there are little imperfections i didn’t like, for example i asked for coffin and although i could tell the man i had tried it seemed more square than coffin.
I just left the filthiest salon I have er been in. DO NOT GO THERE!! They don't use clean tools and the technician even cut me and I bleed. She acted like it was no big deal and did not even say she was sorry. I could not wait to get out of there. I went there in past years, and it was good but NOT anymore.
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La Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
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