Quick Facts About Le Nails & Spa
Le Nails & Spa has received mostly positive feedback from customers, indicating several strengths of the establishment. One recurring theme is the excellent customer service provided by the staff. Customers have appreciated the friendly and accommodating nature of the employees, which has contributed to a wonderful overall experience. This level of service sets Le Nails & Spa apart from other salons and creates a welcoming environment for clients.
Another strength highlighted by customers is the cleanliness of the salon. Multiple comments mention the cleanliness of the establishment, suggesting that Le Nails & Spa prioritizes maintaining a hygienic environment for their customers. This attention to cleanliness is crucial in a salon setting as customers expect a high level of sanitation when receiving nail and spa treatments.
Additionally, the skills and expertise of the technicians at Le Nails & Spa are frequently praised. Several comments mention the quality of the manicures and pedicures, indicating that customers have been pleased with the results of their treatments. This implies that the technicians possess the necessary skills and knowledge to deliver professional and satisfactory services. The positive outcomes of the treatments align with the customers' desire to continue patronizing Le Nails & Spa in the future.
Despite the strengths mentioned above, several weaknesses have been identified through customer comments. One significant concern raised is the inconsistency in the quality of service provided by different technicians. While some customers had excellent experiences, others encountered issues when receiving services from specific individuals. For instance, one comment described a negative experience with an older gentleman who lacked English language skills and took an exceptionally long time to complete the requested services. This inconsistency in service quality suggests that customers may have varying experiences depending on the technician assigned to them.
Another weakness mentioned in a comment is the lack of clarity regarding technician assignments when making appointments. In this particular case, the customer did not specify a technician and was then assigned a technician with whom they had a negative experience. This lack of specification led to confusion and dissatisfaction for the customer. The establishment could benefit from implementing a system that allows customers to request a specific technician when making appointments.
In summary, Le Nails & Spa has several strengths that have contributed to positive customer experiences. These include excellent customer service, cleanliness, and the skills of the technicians. However, there are also weaknesses that have been identified, such as inconsistencies in service quality and the need for better communication regarding technician assignments. By addressing these weaknesses, Le Nails & Spa can further enhance its reputation and continue to provide exceptional services to its clients.
Best TL Reviews
Wonderful experience. Very different than all other salons! Tony and his staff went above and beyond to make my visit a great experience. Will only go to Le Nails & Spa!
I had a gel manicure and basic pedi! Very pleased with my service. Everything was clean and the employees were very nice.
I have been here before and had great service and results…but beware of who you get. The last time I was there before Christmas, I got someone I had never seen. An older gentleman that didn’t speak or understand English at all…which was fine, but my “express” pedicure took almost 2 hours. I had 6 week old gel Polish on my toes (almost gone) and nails. I’m not sure why it took so long. The manicure and gel Polish took almost another hour. I watched others come and go…I felt like I was on candid camera. I made an appointment but I didn’t specify a tech. During my pedicure, he kept turning my massage chair off and adjusting it so I was sitting in a 90° position. I finally asked why he kept doing that and they apologized and spoke to him. He would twist my foot and I had to adjust they way I was sitting. I’ve never had that before. I can’t believe how long an “express” pedicure took him. When we went to the manicure, he brought out some weird rectangular plastic box for me to put my hands on…and asked me “cut or file”…I said file…and he barely touched my nails. It was like he was “air” filing…going through the motion. I finally said to another worker that I was confused by the service and they relieved him. Almost 3 hours for gel Polish removal, express pedicure, minimal manicure (my natural nails) and gel Polish. I am only writing this review because I’m having to file my nails down myself and I paid $85 for that. So please, make a request for a specific tech if you plan to go here.
Got a manicure & pedicure today - absolutely amazing with both technicians I had. Switching salons here for sure! Great job ????
Great service by Henry very one is very friendly My husband loves going there ???? Great service from Natalie she did my husband .we both gotten pedicures.
Great personality, wonderful environment and they really know how to tag team “ multitask” services. I highly recommend this location and I absolutely adore Mary “Lee”
Today was my first time there. Let me tell you... I was greeted with a smile no nail tech was on their phone and everyone was engaging in conversation with the client. Everyone is friendly and nice. My nails came out beautiful. I recommend this business.
They were absolutely amazing and very accommodating especially for my client who has a hard time doing anything and they took care of her as if she was a queen very much appreciated ❤️
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Le Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
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| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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15. Island Village