Lee Nails

+1 252-738-0100

1413 E Andrews Ave, Henderson, NC 27536 United States of America

Open Today: Closed

Quick Facts About Lee Nails

Lee Nails place has both strengths and weaknesses based on the comments provided. To analyze these strengths and weaknesses, several aspects of the salon will be considered, including service quality, customer satisfaction, wait times, and professionalism.

Starting with the strengths, it can be noted that some customers had positive experiences at Lee Nails place. One customer mentions that Nancy did their nails and they "absolutely love them." This suggests that the salon has skilled technicians who can provide satisfactory nail services. Additionally, another customer expresses their love for the staff and the friendly atmosphere. This indicates that the salon might have a welcoming and pleasant environment for customers, which can contribute to overall satisfaction and positive experiences.

Another strength of Lee Nails place could be the loyalty of some customers. One commenter mentions that they have been going to the salon for years without any bad experiences until recently. This suggests that the salon has the ability to build long-term relationships with customers, which is a positive attribute in terms of customer retention and loyalty.

However, there are several weaknesses that stand out based on the comments provided. One of the most significant weaknesses is the issue of wait times. Multiple customers expressed their dissatisfaction with the long wait times at the salon. One customer mentions having to wait for more than three hours, including wait time, which is considerably excessive. Another customer mentions waiting one hour and 30 minutes for a fill-in appointment, even though they had an appointment scheduled. These long wait times indicate poor time management and a potential lack of organization at Lee Nails place.

In addition to the wait times, there are also complaints about the quality of service. One customer mentions that their nails were destroyed by a technician who used a drill on them despite being asked not to. Moreover, the same customer experienced issues with dip powder, which cracked and chipped within two days. Another customer had a negative experience with eyelash extensions that only lasted 14 hours before one lash completely fell out. These complaints raise concerns about the skill level and attention to detail of some of the technicians at Lee Nails place.

Furthermore, there are comments about unprofessional behavior at the salon. One customer mentions that they were told to wait even though they had been waiting for an hour, while other customers who arrived later were taken care of first. This indicates a lack of respect for customers and poor customer service. Another customer describes the staff as the "rudest people in town," pointing to a general lack of professionalism and discourteous behavior. Such negative comments about the staff and their behavior can significantly affect the reputation of the salon.

In conclusion, while Lee Nails place has some strengths such as positive experiences for some customers, loyal customer base, and a friendly atmosphere, there are significant weaknesses that need to be addressed. These weaknesses include excessively long wait times, unsatisfactory service quality, and unprofessional behavior from the staff. Improvement in these areas is essential for the salon to provide a better customer experience and enhance its reputation.

Best TL Reviews

I went here for the 1st time and I will NEVER go back. I just moved from WF and I wanted to give my business to the city in which I reside. BIG mistake. I had a pedicure, dip powder & eyelash extensions done. Total time I was there including wait time was 3 more than 3 hours. The pedicure was satisfactory…No complaints. The technician doing my nails didn’t want to wrap them in foil. I had beautiful natural nails that she destroyed. I had to cut them off and start all over. It looks like I had false tips put on & removed. She used a drill on the nails which I asked her not to do. The dip powder lasted 2 days before it cracked, chipped and broke. On top of that she spilled half a bottle of acetone on me and my Brand new GUCCI purse (1st time carrying). My eyelash extensions lasted 14 hours. The next morning one lash was completely gone!!!!! $135 totally wasted ( not including the tip). I’m so upset that I have to start growing my nails again from nibbles!????????????????

Nancy did my nails and I absolutely love them the staff is so nice such a friendly atmosphere definitely my new nail spot

Horrible!! Had me wait 1 hour 30 mins to get a fill in when my appointment was at 1pm then I had power coating on my nails she said she had to put gel on top .. never coming here again

I absolutely love going and letting Mike do my nails. He is very gentle, and normally I let him do what he wants I just pick out the colors. I want let them others touch my hands and I’ve let a few of them try before I let Mike do them and I won’t see anyone else but Mike now. The reason I started going was because where I was going and letting do my nails the lady stopped working there and I was looking for someone else and I found him. I always tip him pretty good as well. He is very good. Now if I could just find one that’s good with feet… ????‍♀️ The guy that has done them 2 times before I can’t let him do them anymore because he just doesn’t know how to Paint toe nails at all. Then one time I let a lady do them and she hurt my toes by trimming them I guess both of my big toes got infected and hurt for like 2 months. So now I just got to find one to do my feet and I’ll be set. But as far as finger nails YES MIKE IS ON POINT! Absolutely love him doing mine and would recommend him in a min, made not the others but Mike YES ABSOLUTELY!

These people are the rudest people in town!!!! I went to get my nails done on Friday and I waited for an hour just to be told to sit in a chair and be ran out of it for Mike to do a lady's nails that came in behind me. Then the owner Nancy wound up taking another lady that came in after me!!! And she tells me that I would have to wait and go next!!! And neither one of these women had appointments cause per Nancy " they dont make appointments ".... I'm not sure why they didn't want to do my nails because I FAITHFULLY TIP THEM ON TOP OF PAYING FOR THEIR SERVICES!!!!! I WOULD NOT RECOMMEND GOING HERE IF YOU WANT GOOD CUSTOMER SERVICE!!!

Love going here!! People are great!!! They always do a great job!!

I have been going to them for years and never had a bad experience until today. I would expect the owner Nancy to let me know if she couldn't do it but instead just gave me what she wanted to .. Very Unhappy

The only place I go to to get my nails done need a fill in be looking for me soon.