Lotus Hair & Nail Day Spa

+1 301-702-8183

2334 Iverson St, Hillcrest Heights, MD 20748 United States of America

Open Today: -

Quick Facts About Lotus Hair & Nail Day Spa

Lotus Hair & Nail Day Spa has received a variety of comments, which can provide insight into the strengths and weaknesses of the place. Overall, it seems that the nail technicians at Lotus Hair & Nail Day Spa are highly skilled and capable of creating unique and stylish designs. However, there are some areas where improvements can be made, such as customer service, prices, and attention to detail.

Starting with the strengths, Michelle, one of the nail technicians, is praised for her professionalism and sweet demeanor. Michelle is particularly skilled at creating beautiful nail designs that the client loves. Additionally, Nick, another nail technician, is highly recommended by multiple customers for consistently delivering excellent nail services. Moreover, it is noted that the salon has fair prices and opens early, making it convenient for customers to visit.

Moving on to the weaknesses, some customers mention that their nails did not turn out as expected or desired. One customer specifically states that the nail technician ignored their request for design placement, which led to dissatisfaction. Another customer mentions that their nails started chipping only a week and a half after getting a gel set, which is considered a short amount of time for the polish to last. This customer also experienced pain and the growth of fungal infection underneath the acrylic used during the pedicure. These experiences suggest that there may be issues with attention to detail and quality control at the salon.

Another notable weakness mentioned by a customer is the poor customer service and shop appearance. Although the nail technicians are praised for their skills, the overall customer service experience is described as lacking. One customer mentions that the owner, Nick, argued with them instead of addressing their concerns about a nail repair that was not properly completed. This suggests that the salon may need to improve in terms of communication, professionalism, and addressing customer dissatisfaction.

Furthermore, a customer points out that the shop appearance does not meet their standards, although they continue to visit due to the skilled nail technicians and fair prices. This highlights the potential for improvement in creating a clean and visually appealing salon environment.

In conclusion, Lotus Hair & Nail Day Spa has strengths in terms of skilled nail technicians who can create unique and stylish designs. However, there are weaknesses in areas such as attention to detail, customer service, and shop appearance. The salon could benefit from addressing these weaknesses to enhance the overall customer experience and satisfaction.

Best TL Reviews

Michelle understood the assignment????????... she is very sweet and professional. I absolutely love my nails ???????????????? and can't wait to see Michelle has for me next. Thank you girl????

My nails didn’t turn out the way I wanted them, and the tech totally ignored the two fingers I wanted the designs on. Also, I washed my hands as soon as I got home, now my thumb nail is bending.. But in other news, my eyebrows is on point.

I wanted to get my feet done after my mom passed just to relax a little so I tried this new place. I originally loved the way my feet were done. The square shape, acrylic and polish application I asked for was perfect. My total ended up being $65 which I felt was over priced but I loved them so I didn’t complain. In total plus tip I paid $75. I got a gel set but after 1 week and a half the polish was already chipping. Fast forward about a week later I began feeling pain in my big toes. I decided to remove the acrylic from my toes and I noticed this green like fungi underneath. In the 10 plus years I’ve been getting pedicures this has NEVER happened. Not only was there fungi but the acrylic completely peeled layers off my nail. Yes sometimes acrylic does that but not to the meat of the nail. I will NEVER go back there and I do not recommend it.

My nail tech is Bomb he always come thru for me

and get me right every time Peter I highly recommend him to anyone who asks me who did your nails

Let me say this... Nick is the bomb when it comes to nails and unique designs. When he does my nails I generally tell him that I am in a colorful mood and I let him freestyle his vision. He never seems to disappoint me as he has serviced me 3 times within 6 months. However, I was just there Tuesday the day after Memorial Day and no I did not have a appointment but I asked him could he do designs on all of my feet and hands. He said if he has the time. Needless to say he didn't. I was a bit disappointed but hey, it's a business and he has to make his money too. A previous time before he did an excellent job whereas my feet and nails all matched. It costed me $100 but I was too cute. Check out the picture....

Peter took care of me. I showed him a picture of what I would like, although it wasn’t like the image, this set came out even better. I’m big on nude colors, and this was the perfect shade and natural hue. Nice coffin shape, length how I wanted it, and the application was flawless. Being nice goes a long way, because they are more than willing to help fix any issues If there happens to be any dissatisfaction with quality of service.

Ive never been disappointed coming here.

This nail shop has potential to be better than the customer service they deliver. Hands down, they have some nail techs, who are very skilled at creating some sassy, hip and stylish designs. However, when it comes to nail care, customer service and shop appearance, they definitely missed the mark. I keep coming back because they have fair prices and open early. I came in today to get a 3d nail design, with studs, repaired. The studs started coming off, after one week of me getting my full set done. The nail tech, who originally assisted me last week, was not available. Another tech said she could assist me, in her absence. I showed her what it was I was getting. I asked her to do the same exact design, using the same studs, that was on the same nail,on rhe opposite hand. She shook her head YES to confirm this was possible. After taking off the damaged design on my nail, she discovered that she in fact did not have the necessary materials to fix my nail. I tried to have a discussion with shop owner Nick. He spent the majority of the discussion arguing that it was not their fault, that I had to leave the shop with my nails looking like this...PLEASE SEE PICS. As I told him, I understand the occurence of them running our of supplies. However, they should have checked FIRST to ensure they were equipped and prepared to do my nails, instead of assuming they were, accept the request to do my nails, then after the fact, say no we can't do your nails. TOTALLY UNACCEPTABLE!!!

I would never go to another salon or another person. Nick never fails when it comes to my nails.