Southern Auto & Tire Inc

+1 706-554-2263

551 Academy Ave, Waynesboro, GA 30830 United States of America

Open Today: Closed

Quick Facts About Southern Auto & Tire Inc

Southern Auto & Tire Inc has several strengths that make it a reliable and efficient place for auto services. Firstly, their staff is consistently praised for their friendly and helpful nature. Customers appreciate the politeness and willingness to assist, which creates a positive atmosphere and fosters good customer relationships. This is important in building trust and loyalty among customers.

The quick and efficient service provided by Southern Auto & Tire Inc is another strength. Customers mention that they were able to get their cars serviced promptly, with minimal wait times. This is a significant advantage as it saves customers time and keeps their schedules on track. Quick service also indicates that the technicians are experienced and knowledgeable, allowing them to troubleshoot issues and complete repairs efficiently.

Customers appreciate the honesty displayed by the staff at Southern Auto & Tire Inc. Several comments mention that they never felt pressured or deceived into unnecessary services or repairs. Customers value this transparency, as it builds trust and confidence in the business. This honesty helps to establish long-term customer relationships and encourages customers to return for future services.

Competitive pricing is another strength mentioned by customers. Affordable prices attract customers and allow them to save money on necessary repairs and maintenance. Southern Auto & Tire Inc's fair pricing is seen as a positive aspect, especially when combined with the quality of their work. Customers feel that they are getting good value for their money, which is essential for customer satisfaction and loyalty.

Southern Auto & Tire Inc's ability to handle urgent situations is another strength that customers highlight. When faced with motor oil leaking heavily, one customer mentions that the technicians at Southern Auto quickly troubleshooted the issue, rectified the problem, and had the customer back on the road in no time. This demonstrates their expertise in handling urgent situations, allowing customers to trust them with critical repairs.

Additionally, the positive feedback regarding the staff's ability to remember customers' names and provide personalized service showcases exceptional customer service. Customers appreciate the attention to detail and personalized approach, which makes them feel valued and appreciated. This is an important skill in building strong customer relationships.

However, Southern Auto & Tire Inc also has some weaknesses that should be considered. One comment mentions an incident where a customer was told to leave the store because they did not have anyone who knew how to change oil. This suggests that there may be a lack of expertise or training in certain areas of the business. It is important for the business to address this weakness and ensure that they have staff who are knowledgeable in all areas of auto servicing.

While most customers mention that the wait times were short, there is one comment that does not specify the wait time for an oil change. This could indicate inconsistent wait times or potential delays in service. Customers value quick service, so it is crucial for Southern Auto & Tire Inc to maintain consistent and efficient turnaround times to meet customer expectations.

In conclusion, Southern Auto & Tire Inc has several strengths that contribute to its reputation as a reliable and efficient place for auto services. These include friendly and helpful staff, quick and efficient service, honesty, competitive pricing, ability to handle urgent situations, and personalized customer service. However, there are also some weaknesses, such as a potential lack of expertise in certain areas and inconsistent wait times. Recognizing and addressing these weaknesses will be important for Southern Auto & Tire Inc to ensure continued success and customer satisfaction.

Best TL Reviews

Great service! This shop got me right in with no wait when I had motor oil leaking heavily from my engine (a different mechanic in Athens incorrectly installed the oil filter the previous day). The techs at Southern Auto trouble shot the issue and properly installed a new oil filter, topped off the missing oil and had me on my way in no time. I will visit them for (hopefully scheduled) service again.

I asked Bill for a oil change and he told me to leave his store. He didn't have anybody that knows how to change oil.

Went for an oil change. I called ahead and was scheduled for 11am. Got there a few minutes early. Staff was very polite, prices were great, and the wait was not long at all. Will definitely be back when it's time. Thanks guys!

Bill Lively and his staff are always quick, honest and to the point. I was able to get in and out quickly because I had an appointment 2 hours away. They quickly found the. Nail in my third and fixed it and I was not late for my appointment.

Nice people and quick service

Staff is always friendly and helpful, and the do great work at a fair price. They've never tried to sell me something I didn't need

I have been getting my oil changed here regularly for a couple years now since I am a traveler and working at vogtle. Mr bill always remembers my name has great customer service. Bring my car here for all my auto needs.

Came here to get oil change gotvin at 8.was out by 845 service was fast . . And the associates were vary friendly . Great price.