Strand Theory Salon & Spa

+1 313-271-2000

5633 Allen Rd, Allen Park, MI 48101 United States of America

Open Today: -

Quick Facts About Strand Theory Salon & Spa

Strand Theory Salon & Spa has received a mix of positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, it is important to consider all the feedback provided.

Starting with the strengths, many customers have praised the salon for its excellent service and skilled stylists. Customers have specifically mentioned Derrick and Dita, who are described as talented and knowledgeable hairdressers. The positive reviews highlight the ability of the stylists to listen to their clients' requests and deliver desired outcomes, both in terms of color and style. Customers appreciate the attention to detail and the artistic approach taken by the stylists. This indicates that the salon has a team of skilled professionals who excel in their craft.

Furthermore, customers have also mentioned the friendly and pleasant atmosphere at the salon. Many have mentioned enjoying conversations with the stylists and feeling comfortable during their visit. This indicates that Strand Theory Salon & Spa values customer satisfaction and strives to create a welcoming environment.

In terms of services offered, the salon is praised for its variety and versatility. Customers have mentioned that the salon provides a full line of quality services, catering to different hair types and ethnicities. This indicates that the salon has a diverse range of stylists who are capable of working with various hair textures and styles.

Moving on to the weaknesses, a common complaint among customers is the lack of transparency regarding pricing. Some customers have mentioned being surprised by the final cost of their visit, as they were not informed about additional charges or product costs. This indicates a weakness in the salon's communication and transparency regarding prices. Clear and upfront communication about pricing is essential to ensure customer satisfaction and avoid any misunderstandings.

Another weakness highlighted by customers is related to the appointment scheduling and punctuality. Several customers have mentioned waiting for extended periods of time before their appointment started. Additionally, some customers have experienced delays and confusion when multiple customers were scheduled at the same time. This indicates a weakness in the salon's organization and efficiency, as customers expect their appointments to start on time and proceed smoothly.

Lastly, there are a few customers who have expressed dissatisfaction with the quality of service they received. Complaints include haircuts not meeting expectations, crooked bangs, chemical burns, and hair color not being discussed or chosen by the customer. These negative experiences indicate potential weaknesses in the salon's attention to detail and ability to meet customer expectations consistently.

In conclusion, Strand Theory Salon & Spa has strengths in terms of its skilled stylists, friendly atmosphere, and variety of services. However, there are weaknesses in the salon's pricing transparency, appointment scheduling, and quality control. These areas need improvement in order to enhance customer satisfaction and maintain a positive reputation.

Best TL Reviews

Before this year, I hadn't straightened my hair since 2010 and only had it professionally done once back in 2005. Thank you Derrick and Dominic for the wonderful experience! I will be back!!

Had me pay 72 for "product" they put in my hair without telling me the prices only took one inch off and made my bangs crooked I have to wait until they grow back more to do anything about it

EDIT

I was WAS NOT happy I had my gender reveal and was not trying to be stressed you never told me a price if I knew it started at 47 I would have kept it there but for you to add products to make it 72 without telling me first or even telling me that because my hair is long even taking an inch off would have made it that much the "waves" you put in didn't even last half way through the reveal and when my friend who brought me asked why it was so much you could barely give her an answer and qhy would I want to come back in? For you to mess it up more?

First time with Dita and Strand Theory Salon. Dita is compassionate and lovely, very easy to have a conversation with about anything. I showed her a picture of a color blend I had from years ago and BOOM, that was what I received. As far as cut/style, I usually let the hairdresser do their thing and what a wonderful outcome! Dita is truly an artist! I received compliments right away with both the color and style.

I am very picky and have been shopping around for years for the perfect person. In years past, I would come out of the salon not feeling much about what the hairdresser accomplished with my hair. I am extremely excited to find that Dita will be my go to for my hair. She is just wonderful in every aspect and I truly appreciate her!

My teenage daughter got her eyebrows done here. They look amazing and Dita was very sweet. Definitely will be back

Look no further for a five star experience. Deta is the best at what she does and will exceed your expectations.

The Salon offer's a full line of quality services .

Derrick is amazing! He is quick and efficient and I always leave the Salon with a fresh look to my highlites! Don't be fool he is a man with magic hands that can do all types of hair both Caucasian and African American, long, short, curly or straight!

First and last time going to this salon. I had a appointment set for 10:30 am. I drove a hour and 24 mins out just because I had liked this stylists work. I arrived early while he arrived 10 mins late. There was 1 other person waiting for him as well and then another showed up while he started working on both of our heads. Then another had shown up way later into the appointment . He had only asked me what I wanted my hair to look like and that was about it. He didn’t bother keeping or having a conversation with me, he was very quiet and didn’t talk to me about the steps he was doing to my hair. I have chemicals burns on both sides of my head from the relaxer being in too long, he put a shade of color in my hair w/o asking me what shade I wanted. I didn’t leave until 3:30pm. Also , he told me 1 price 5-6 days prior and then charged me a totally different price all together . I don’t recommend this salon based on my experience . And , I will not be returning.

LOVED, LOVED, LOVED THIS SALON ❤ I've been looking around for a while for a place that would style my hair how I've wanted for a long time and Derrick finally gave me what I wanted. I highly recommend this place, they're awesome there!