Quick Facts About Lovely Nails M & T
Lovely Nails M & T Place has received a range of comments from customers, which highlight both strengths and weaknesses of the salon. To provide a comprehensive analysis of the salon, we will consider these comments in detail.
One recurring issue mentioned by multiple customers is the inconsistent pricing and lack of honoring appointments. One customer mentioned that they made an appointment but it was not honored, while another mentioned being charged twice the advertised price for a manicure. This inconsistency in pricing creates a sense of unfairness and can deter potential customers. Honoring appointments is essential for maintaining customer trust and satisfaction. Additionally, customers who do not receive the same benefits as regulars, such as complimentary false nails or discounts, may feel that the salon does not value their business. This inconsistency in pricing and perks can lead to a negative impression of the salon and result in customers seeking alternatives.
Comments regarding the quality of the services provided at the salon are mixed. While some customers expressed satisfaction with their nails and pedicures, others were disappointed. Many negative comments focused on the poor application of polish, chipping of gel polish, and overall poor quality of work. Customers expect their manicures and pedicures to last for an extended period, so when the polish starts chipping within a few days, it can be frustrating and disappointing. There were also complaints about the lack of attention to detail, such as improperly filing and clipping toes. These comments suggest a lack of consistency and attention to detail from the salon's technicians. Inconsistent quality can result in customers seeking more reliable alternatives.
Positive comments were predominantly related to the salon's range of options and the skills of certain technicians. One customer praised the salon for staying up to date with new trends, offering a wide variety of powders and colors. This indicates that Lovely Nails M & T Place is proactive in keeping up with industry standards and providing customers with a wide selection of choices. Another customer specifically mentioned one technician, Kylie, as being exceptional and the reason for their loyalty to the salon. Kylie was described as personable, skilled, and making the salon a great place to visit for pedicures. Positive testimonials like these can attract new customers who value excellent customer service and skilled technicians.
However, the salon has also received criticism regarding customer service. One customer mentioned their dissatisfaction with the staff's refusal to provide information about a particular technician, Kenny. This lack of transparency and withholding of information may lead to customers feeling ignored or mistreated. Customer service is a crucial aspect of any business, and negative experiences can result in the loss of loyal clientele.
Another concerning comment mentioned the salon's use of dirty tools, which resulted in a customer contracting a fungus. This directly points to a major weakness in the salon's hygiene practices. Hygiene is of utmost importance in a nail salon, and any disregard for cleanliness can lead to health issues among customers. This comment is particularly damaging, as it raises serious concerns about the salon's commitment to maintaining a safe and clean environment.
In conclusion, Lovely Nails M & T Place has several strengths and weaknesses. Strengths include offering a wide variety of options, staying up to date with trends, and employing skilled technicians like Kylie. However, the salon faces challenges with pricing inconsistency, disregard for appointments, inconsistent service quality, and concerns about customer service and hygiene. Addressing these weaknesses will be crucial for the salon to improve customer satisfaction and retention.
Best TL Reviews
I went to get manicure for the gator game and made an appointment...but they do not honor your appointment which I thought was odd. Posted on their price list read $18 and I paid $36 for polish (wore off midway through the game). While waiting I'm guessing these ladies where regulars customers in which they received no cost for fill-in false nails and discount for pedicure. I had my natural nails and felt that if you not going to charge the regulars...do it so others want here. Definitely want be going back!
My mother and I went there on Saturday and got pedicures done. We paid $130 for both pedicures. We got the gel cause it's suppose to make the polish last longer and one of my toes have already started chipping and it's only Tuesday. They were nice so I am hoping I can call them tomorrow and get it situated.
I got a gel pedicure less than a week ago and it’s already peeling off. When I was getting them done, she didn’t clip or file my toes straight at all, and the application of the polish was done very poorly (sloppy look). usually my gel pedicures last forever! but I paid too much for poor quality:(
I am so impressed with this salon! They stay up to date with all the new trends, they have so many powders and colors. The man is a perfectionist! I’m so happy with my nails and my daughters! Highly recommend!
Where is Kenny? He is the best! Why refuse to tell me the new nail salon that Kenny work in? Your products irritate my skin and so you refuse to tell me Kenny location so that you can make the money. I need Kenny to do my nails, when I let David do them they was ugly and my skin was burning from the chemicals. WHERE IS KENNY?
The younger woman kylie does my pedicures and she is amazing! Honestly she is the reason this place is so great to come to and is always packed. She is very personable and seems like she loves what she does, I would not come here if she didn’t work here! Also she is great at what she does my feet feel so great after she is done with them!
I've been going here for years and I love my nails every 3 weeks when I get my nails filled. And the worker's are very nice and do a wonderful job ????
Use dirty tools on my hands and therefore I got a bad fungus cost me a lot of money to get rid of it and still haven't gotten rid of it and it's been almost 3 months I will never come to this nail salon again and I hope people don't go there anymore themselves
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Lovely Nails M & T Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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