Lux Nails & Spa

+1 678-404-5337

4045 Five Forks Trickum Rd SW, Lilburn, GA 30047 United States of America

Open Today: -

Quick Facts About Lux Nails & Spa

Lux Nails & Spa has received overwhelmingly positive comments from customers, highlighting the strengths and weaknesses of the place. Here is a detailed analysis of the strengths and weaknesses based on the comments provided.

Strengths: 1. Outstanding customer service: Multiple comments mention the friendly and welcoming staff at Lux Nails & Spa. Customers appreciate being greeted as soon as they enter the salon and being asked about their desired services. This attentive and personalized approach contributes to a positive experience for customers.

2. Clean and beautiful interior: The cleanliness and aesthetic appeal of the salon are repeatedly praised in the comments. Lux Nails & Spa maintains a clean environment, which adds to the overall relaxing atmosphere for customers. The beautiful interior also enhances the overall experience.

3. Skilled and professional nail technicians: Many customers have had positive experiences with specific nail technicians at Lux Nails & Spa. They appreciate the skill and professionalism of these technicians, such as Ms. Holly, who is mentioned as an exceptional nail tech. Such expertise ensures high-quality nail services and customer satisfaction.

4. Convenience and minimal wait times: Several comments mention the convenience of visiting Lux Nails & Spa. Customers highlight the lack of waiting times, allowing them to receive prompt service. This efficiency is appreciated by busy customers who value their time.

5. Complimentary amenities: Lux Nails & Spa offers complimentary amenities to enhance the customer experience. Customers mention receiving free wine, Vietnamese food, and even free designs for children. These additional offerings set Lux Nails & Spa apart from other nail salons and create a memorable experience.

6. Location and accessibility: The location of the nail salon in Gwinnett County is mentioned as a positive aspect. Customers appreciate the convenience of the location, making it easily accessible for those in the area. The positive experiences customers have had at this location contribute to the salon's reputation.

Weaknesses: 1. Pushy sales tactics: One customer mentions that the manager and staff can be pushy when trying to sell additional services. While most customers do not seem to mind or are able to decline these offers politely, this approach may be off-putting for some.

2. Limited availability for certain services: While not explicitly mentioned in the comments, it can be inferred that there may be limited availability for certain services due to the overwhelming positive experiences and lack of wait times. This could be a potential weakness for customers who require specific services during peak hours.

Overall, the strengths of Lux Nails & Spa outweigh the weaknesses based on the customer comments provided. The outstanding customer service, cleanliness, skilled technicians, complimentary amenities, and convenience are repeatedly praised, making Lux Nails & Spa an attractive choice for nail services. However, it is necessary for the salon to address any potential issues related to pushy sales tactics and limited availability for certain services to ensure continued customer satisfaction.

Best TL Reviews

I have been coming to Lux Nails & Spa for a couple years now, and they get BETTER and BETTER every time ! They have astounding customer service the moment you walk in the door, you are instantly greeted and asked what services you would like done. The nail salon itself is extremely clean with a beautiful interior! It truly is a relaxing atmosphere with amazing music, comfortable chairs, and AMAZING nail techs. I highly recommend Ms.Holly, she has never failed me! She’s an amazing person and even better nail tech . I will continue to come to her and Lux Nails & Spa! Hope you all enjoy it as much as I do.

I have been a customer for over 4 years, my daughter and I love this nail salon this is the best nail salon that I have ever been too! my daughter loves it here because she can get a free design! I love it here because I get free wine free Vietnamese Food and the staff are extremely friendly and welcoming!!! Every Holiday, no one else an offer that!!Every time I visit here I never have to wait!! Everyone that works here is terrific!!! The area that the nail salon is located in is wonderful, I have never had a bad experience here!! The location is conveniently located in Gwinnett County!! If you are ever in the area please come by and visit Lux Nails and Spa!! Tina in the Manager she is very courteous and friendly!! Kevin, Kelly and Julie are Awesome!!They Provide the best Pedicure I have had!!

This is our first time at this location and the experience was great! I want to give a special shout out to Ana who did my manicure! She did my nails with quality care and attentiveness. Definitely recommend.

In addition to the excellent service, my nails couldn't be any more beautiful. This store epitomizes the very essence of opulence. I was in and out in no time at all. They have free wine, and Tina is very friendly. Helen did an excellent job on both my nails and eyebrows. Her work was swift and effective. It's Lilburn's finest nail salon.

I like the place a lot, always treated well and friendly, place is nice and clean. I agree that the manager and the girls/staff are a bit to pushy to sell you different services but a simple dry "NO-Thank you" will suffice, at least has been my experience. 99% of the time I left happy from there.

Today 4/30/2022 Ms. Susan did my feet and she did a great job, and Ms. Wendy did my hands, she worked really hard because the previous tech put acrylic in my nails and I wanted to get it off and have just gel polish on my natural nails, she was patient and did a wonderful job with out hurting my nail beds.

I love my nails thank you to Holly for doing such an amazing job!! It was my first time doing this new design & there beautiful. Thank you to Tina for being such a great manager. No waiting, free wine on Friday & Saturday. Such a beautiful place to get your nails done beautiful place!

My friend referred me to come here for my permanent makeup eyebrows by Tina the manager. She did a great job! I’ll be back…if you don’t know how to draw the right shape for your eyebrows, come here. She does a great job. They do a great job on nails as well. They last forever

My amazing Halloween nails! Done by Henry!

No waiting and it’s great price!

Tina the manager is great and so sweet!

Shop is relaxing and friendly!