Lux Spa & Nails

+1 619-482-8234

561 Telegraph Canyon Rd, Chula Vista, CA 91910 United States of America

Open Today: -

Quick Facts About Lux Spa & Nails

Lux Spa & Nails has received a mix of positive and negative comments, providing insight into its strengths and weaknesses. In evaluating this feedback, it is clear that Lux Spa & Nails has both strengths and weaknesses that contribute to its reputation and overall customer experience.

One of the biggest strengths of Lux Spa & Nails is the quality of their nail technicians. Several customers mentioned specific nail technicians, such as Julie, Lynn, Leeann, and Jenny, who provided excellent service and impressed them with their skills. This indicates that Lux Spa & Nails has talented staff members who are capable of delivering a satisfying experience to customers. The positive comments also highlight the friendly and personable nature of the employees, which contributes to a pleasant atmosphere within the salon.

Another strength of Lux Spa & Nails is their online booking system. Customers have mentioned that it is easy to use and convenient. This indicates that the salon has embraced technology to enhance the customer experience and provide a seamless booking process. Additionally, offering a variety of services such as facials, pedicures, and waxing demonstrates that Lux Spa & Nails is committed to catering to a diverse range of customer needs.

The salon's ambiance is also mentioned positively in one of the comments. The commenter appreciated the look and vibe of the salon, suggesting that Lux Spa & Nails has invested in creating an inviting and attractive environment for customers. This can contribute to a more relaxing and enjoyable experience during nail treatments.

On the other hand, there are weaknesses that have been highlighted in the comments. One recurring issue is miscommunication regarding the desired service. Some customers were dissatisfied with the results because they received a different service than what they requested. This indicates a potential weakness in the salon's communication process or in the clarity of their service offerings. It is important for Lux Spa & Nails to improve communication with customers to ensure that their expectations are met.

Another weakness mentioned in the comments is the quality of the work performed by certain nail technicians. One customer experienced a disappointing gel acrylic manicure, resulting in them having to return for corrections, which ultimately did not resolve the issue. This suggests that there may be inconsistency in the skills and proficiency of the nail technicians at Lux Spa & Nails. This inconsistency can lead to a lack of trust and dissatisfaction among customers.

In addition, one customer mentioned that Lux Spa & Nails charged them a high price for a service they did not ask for. This indicates a weakness in the salon's pricing transparency and customer service. It is crucial for Lux Spa & Nails to be transparent about pricing and ensure that customers understand the services they are receiving and their associated costs.

In conclusion, Lux Spa & Nails has both strengths and weaknesses based on the comments provided. The salon's talented nail technicians, friendly staff, easy online booking system, and attractive ambiance are notable strengths. However, weaknesses in communication, inconsistency in service quality, and pricing transparency need to be addressed to ensure a consistent and satisfactory customer experience. By addressing these weaknesses, Lux Spa & Nails can enhance its reputation and attract more satisfied customers.

Best TL Reviews

I and my wife have only lived in Las Vegas for a week so we were searching Yelp for a nail salon. My wife EXTREMELY picky about her nails so I was going thru the reviews with a fine tooth comb. I came across Nail Time & Spa and was very impressed with the reviews. I decided to give it a try. I booked an appointment online which was very easy. I had chosen one nail tech but I got a call that she wasn't available. I told them that my wife was picky about my nails and asked for someone who was very good. The receptionist said she was going to book me with Julie because she was "one of the best". Let me tell you that statement was TRUE!! When we walked in, we loved the look and vibe of the salon. I was offered something to drink and everyone was very nice. Julie was finishing up a pedi so another tech filed my wife gel polish off. She was very sweet. Then Julie came over. Nice, personable, listened to what I wanted and delivered!! I can't wait to go back!!!

I went for Gelish, and they put me these horrible acrylic nails that I never asked for. Apart from the fact that I did not ask for them, they made me a mess, and they charged me very expensive. I DO NOT RECOMMEND IT !!!

I wanted to take the time to write this review to praise Lynn. I’m not easily impressed and Lynn actually impressed me. I met her by chance and I’m glad she has taught me a few things about my nail style. I now know how to ask for services from the last 2 visits I had with her. I will continue to ask for Lynn for my clear dip and gel coat. Thank you Lynn! I appreciate you.

Everyone is so friendly. My lady Leeann is so great. Will be back again

Been going here for 8 years at least love Steven facials and Anne pedicures and waxing

I love Jenny! She is so sweet & does an amazing job! Thanks to everyone for your continued excellent service!

Leeann is my absolute favorite employee. I have been a loyal customer of hers for 17 years and am always very pleased with her thorough and beautiful work. Schedule in advance because she books up fast, as the people have figured out how amazing she is!!

The work was horrible. I asked just for a gel acrylic french manicure and the older lady did a horrible job. I had to go back the next day and she tried to fix them but they came out even worse. I never leave reviews but I felt like I had to this time and I will never go back or recommend this place to anyone.