Quick Facts About LUXOR NAILS and SPA
LUXOR NAILS and SPA has both strengths and weaknesses, as indicated by the comments provided.
Starting with the strengths, many customers appreciate the talented nail technicians at LUXOR NAILS and SPA. Cindy, in particular, is mentioned as an "amazing" nail technician who is both sweet and talented. Customers express a desire to visit her specifically, which indicates that she provides exceptional service. Additionally, Michelle and her staff are recognized for providing great work. One customer even states that they have been getting their nails done by Michelle and her staff for over 20 years, which speaks to the salon's ability to maintain long-term customer relationships. Friendly and caring staff members are also mentioned, indicating that the salon has a welcoming and positive atmosphere. Finally, a customer mentions receiving excellent service and being satisfied with the results, stating that they love their nails.
On the other hand, there are some weaknesses identified in the comments. One customer states that a nail technician at LUXOR NAILS and SPA was in a rush and did a poor job. They specifically mention unevenly shaped acrylics and a streaky and rough polish job. This indicates that not all technicians at the salon consistently provide high-quality services. Another customer mentions a negative experience with their pedicure appointment. They had to wait for 45 minutes even though they made an appointment in advance, suggesting that the salon may have issues with managing time and appointments. The quality of the service was also disappointing, with a lack of attention to detail and poor communication from the workers. Additionally, one customer mentions having bumps on their nails and not receiving the desired design. They were met with resistance when asking for a refund, which suggests that customer satisfaction and problem resolution may not be a priority for the salon.
To further analyze the strengths and weaknesses, it is important to consider the overall customer experience. The majority of the comments are positive, with customers expressing satisfaction with their services and highlighting the skills of specific technicians. These positive experiences build a level of trust and loyalty towards the salon. However, the negative comments highlight inconsistencies in service quality and customer care. Issues such as rushing through appointments, poor communication, and an unwillingness to resolve customer complaints are concerning and may lead to a loss of customers.
In terms of pricing, LUXOR NAILS and SPA is commended for offering reasonable prices. A customer even mentions receiving extra products for a low fee. This indicates that the salon provides good value for money and strives to give customers a positive experience.
In conclusion, LUXOR NAILS and SPA has several strengths, including talented and friendly nail technicians, reasonable pricing, and overall customer satisfaction. However, there are also weaknesses, such as inconsistencies in service quality, poor time management, and unsatisfactory problem resolution. These weaknesses may hinder the salon's ability to attract and retain customers.
Best TL Reviews
Cindy is AMAZING!! best nail tech ever hands down. she is so sweet and talented. you definitely want to go visit her!
Just wanted to start by saying if you want a great nail salon this is the place. I have been getting my nails done by Michelle and her staff for over 20 years. Staff is very friendly and they do great work! Never disappointed! They go above and beyond to make sure you leave looking fabulous!
Just went in to soak off my acrylics, and wow, what an experience! She was so gentle and caring. Filed my nails and gave me all the serums. I was there for an hour and they only charged $10 even after giving me a nail file and block to take home. Amazing experience, highly recommend!
Highly recommend will be going back my daughters and I went today and the service was not only amazing but the people were so kind and caring and the service provided was perfect love my nails
the lady was in some sort of rush even though i made an appointment ahead of time and did a very poor job. i had acrylics previously from another salon but 4 had fallen off. you can see a very big difference between the new and old ones. they are shaped very messily snd uneven. the polish job is also very terrible, lots of streak marks and it is not smooth at all. would not recommend
Went here for the first time made an appointment for 4 pedicures way in advance we get there for our appointment and we waited 45 minutes before starting one pedicure mind you everyone got started at different times I would have got up and left but the other people took time out of their day to drive all the way there, then when I got my service the guy use a dime size amount of lotion and I had to tell him to use more because all I felt was the latex gloves on my legs massage was 2 min. Next ask for S&S on my toes they cannot do that so I asked for French tips with blue polish it looked awful not to mention this is for my wedding. I don’t think any of the workers said hi one time they were way understaffed and did not tell us there was going to be a wait upon arrival, I wish I could rate this zero stars if I could and I’ve been getting my nails done for 15 years, definitely do not go here
I got my nails done and they have bumps all over them. The design is not what I wanted at all. When I asked for them to be taken off and my money back they said no and gave me attitude about it.
I came in late in the evening, but they were very accommodating and got me in! They really took their time. Best pedicure ever! My toes have never been so clean and manicured!
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LUXOR NAILS and SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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