Quick Facts About SINA'S NAILS & SPA
SINA'S NAILS & SPA, based on the comments provided, has a mix of strengths and weaknesses. It is important to note that these comments represent the experiences and opinions of a few individuals and may not reflect the overall quality and experience at the salon.
Starting with the strengths:
1. Skilled and talented technicians: Multiple comments mention specific technicians, such as Kelly, Rose, and Heather, who are praised for their skills, attention to detail, and ability to create unique nail designs. This suggests that some of the technicians at SINA'S NAILS & SPA have a high level of expertise and can provide satisfactory services to customers.
2. Friendly customer service: Many customers appreciate the friendly and welcoming atmosphere at the salon. The staff is described as nice and gentle, particularly towards elderly customers. This indicates that the salon prioritizes good customer service and aims to make customers feel comfortable and valued.
3. Attention to customer preferences: Some customers mention that their specific requests were listened to and accommodated. This includes picking a specific color or design and having the technicians deliver it to their satisfaction. This shows that the salon values customer preferences and strives to meet individual needs.
4. Soft and smooth results: Several comments highlight the positive outcomes of the services provided at SINA'S NAILS & SPA. Customers mention that their feet are left soft and smooth after pedicures, indicating that the technicians are skilled in providing a quality treatment.
Moving on to the weaknesses:
1. Lack of consistency: A recurring theme in a few comments is that there is inconsistency in service quality. Some customers mention having positive experiences with specific technicians but were disappointed when others were assigned to them. This inconsistency in service can lead to dissatisfaction among customers who have come to expect a certain level of service from the salon.
2. Distractions during services: One comment mentions a technician being on her phone, answering calls, and making appointments during a customer's massage and pedicure. This indicates that there may be distractions that can disrupt the customer's overall experience and hinder the quality of the service being provided.
3. Rushed service and long wait times: Several customers express frustration with feeling rushed during their appointments and experiencing long wait times. Customers mention that they had to wait even though they made appointments, and the rushed service may have led to a decrease in the quality of their treatments. This can be a significant drawback for customers who expect a relaxing and unhurried experience.
4. Inconsistencies with appointment booking: One comment discusses the issue of not getting the specific technician requested, despite making an appointment over the phone. This can be seen as a lack of organization and attention to customer preferences, potentially causing disappointment and inconvenience.
In conclusion, while SINA'S NAILS & SPA has strengths in terms of skilled technicians, friendly customer service, and attention to customers' preferences, there are also weaknesses concerning consistency, distractions during services, rushed service, and inconsistencies with appointment booking. The salon could benefit from addressing these weaknesses to enhance the overall customer experience and satisfaction.
Best TL Reviews
I’ve been here 4x now and was so disappointed in my service yesterday. I’ve seen Kelly 3x and she was great. Kind, attentive, and did a great job. I went yesterday and she wasn’t available so I tried a new technician. She was on and off her phone texting while doing my massage, she was also answering the phones and making appointments. I almost never have time to get pampered having two little kids and I was so bummed out that this was my experience. I would rather have not been given an appointment if they were too busy to take me rather than have phone appointments interrupting my entire pedicure on top of texting.
I like this place specially when Rose the other lady does my nails. But now I am disappointed the old lady she messed up the polish on my nails both hands. I paid so much only for it to look like this. It looks like a child painted my nails. Now I have to go home and fix this.
The customer service is great!! Rose is who I go to!! She listened to me as the customer, and truly outdid herself!! I picked a color and she created something unique, which is exactly how I love my nails ❤????
I love my girl Rose. She is an artist. She is very talented and great with nail art. Highly recommend this establishment. Heather runs a great shop.
Well the ladies are all nice. Sadly the person who worked on me had to keep stopping to answer the phone and set appointments which made my appointment way long. I will go back again to see how it goes. Bottom line I don't want the person who answers the phones and does appointments. She did a great job on my eyebrow wax. She started my feet but had to turn me over to someone else to finish.
I used to go to this place when I first moved to Oakley . At first I enjoyed their services and I thought I have found my spot since Iam a loyal customer and like to always get my services done at the same place . How ever the last couple of times I have been there they seem in a rush and dont take the time like they used to . I called and asking for specific people Heather have booked over the phone and when I get there ofcourse I have to wait a while even tho I made an appointment (more than 30 minutes ) and I dont get the person I originally asked for either . Last time I dindt even get a massage they were in such rush I felt they were trying to kick me off the door already . Very disappointing since I have even recommended some of my neighbors, friends and my family but no more . Hopefully you guys will improve your customer service . Nobody wants to pay near 100 dollars to get rushed out off the door .
Everyone is very friendly and gentle with my elderly mom when we go for pedicures. They also massage our legs for longer than other spas do. Feet are always soft and smooth when they're done.
Loveeee Sina nails! Will not go anywhere else. Rose and Heather provide exemplary customer service and are perfectionist.
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SINA'S NAILS & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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