Quick Facts About Luxury Nails
Strengths:
1. Skill and expertise: Multiple comments mention the skill and expertise of the technicians at Luxury Nails. Mario, in particular, is highly recommended for his eyebrow services. This indicates that the salon has talented staff who excel in their respective areas of expertise.
2. French tip service: A customer specifically mentions that the nail technician did an exceptional job on her French tip nails for her engagement photos. This demonstrates the salon's ability to cater to specific requests and deliver high-quality results.
3. Satisfactory pedicures: Several customers express their satisfaction with the pedicures at Luxury Nails. They mention that their feet feel and look great after the service. This suggests that the salon pays attention to detail and ensures customer satisfaction.
4. Reasonable pricing: A customer appreciates the salon's reasonable pricing. This indicates that Luxury Nails offers competitive prices, making their services accessible to a wide range of customers.
5. Customer service: There are positive comments about the friendly and welcoming staff at Luxury Nails. This suggests that the salon excels in providing a pleasant and professional customer experience.
6. Appropriate COVID-19 precautions: A customer compliments Luxury Nails for ensuring ample spacing and good ventilation during the current COVID-19 pandemic. This highlights the salon's commitment to maintaining a safe and hygienic environment for their customers.
Weaknesses:
1. Inconsistent service: One customer expresses dissatisfaction with the services provided to their daughter, implying that the quality of service at Luxury Nails can be inconsistent. This suggests that there may be variations in the skill and expertise of the staff.
2. Lack of attention to preferences: A customer shares a negative experience where the salon failed to ask for their preferences or provide options during their visit. This indicates a lack of communication and attention to individual customer needs, resulting in disappointment.
3. Poor manicure experience: Another customer recounts a terrible manicure experience where their specific preferences were not taken into consideration. They mention issues such as the wrong polish type, incorrect nail shape, and poor cuticle care. This suggests a lack of attention to detail and a lack of professionalism on the part of the manicurist.
4. Lack of consistency in nail product application: A customer mentions that Luxury Nails does not apply the polish all the way back to the cuticle, resulting in visible spaces within a few days. This indicates a lack of precision and thoroughness in the application of nail products, potentially compromising the durability and overall appearance of the nails.
5. Inattentive manicurist: The customer further mentions that their manicure experience was worsened by the fact that the manicurist was excessively focused on watching YouTube videos on their phone. This highlights a lack of professionalism and attentiveness on the part of the staff.
Overall, Luxury Nails demonstrates strength in terms of skill, expertise, customer service, reasonable pricing, and COVID-19 precautions. However, there are weaknesses relating to inconsistent service, lack of attention to preferences, poor manicure experiences, inconsistency in nail product application, and inattentive staff. Addressing these weaknesses could help the salon improve its overall customer experience and maintain a strong and positive reputation.
Best TL Reviews
Mario's been doing my eyebrows for years and I highly recommend him! I get a pedicure there every once in a while and they do okay.
A young lady did my nails and I told her I was having engagement pictures done and I wanted French tip! She did SO GOOD! Took her time and corrected where she messed up! Awesome job
This is by far my favorite nail shop. I have been elsewhere and their service and skill is what keeps me coming back. I get pedicures and have always been so satisfied. They're reasonably priced and in this current Covid social-distancing age I appreciate how there was ample spacing and good ventilation. The owner is always pleasant and professional. Can't wait to go back. My feet feel and look great!
Mario and his mom are absolutely the best. I recommend them both highly. Amazing work and walk out feeling like a million bucks
They did a terrible job on my daughter's nails. I wasn't happy at all with her services
Every time I come here I am so pleased!! The Staff is sooo friendly and the price is reasonable. You can tell that they take pride in what they do. I will never go anywhere else from now on.????
I’m not typically one to write bad reviews because I know how they can impact businesses, but the mani/pedi I got here is still bothering me over a week later and it’s driving me crazy.
This was the worst nail salon experience I’ve ever had. They asked me to choose a nail color and didn’t tell me which ones were gel vs. regular, so I ended up with gel presumably because I already had some old gel on my nails I needed removed and they assumed I wanted the same. They never asked for any of my preferences, including gel vs. regular polish, length of nails, nail shape, nothing. The pedicurist cut my nails painfully short, and then forgot that I also wanted a manicure and left me sitting with my pedicure drying for over a half hour without ever checking in. I had to prompt them and remind them about the manicure, and they seemed confused even though I made an appointment and even wrote on their check-in sheet what services I wanted.
The manicure was even worse than the pedicure. Similarly, the manicurist didn’t ask for any of my preferences (or even check in while she was doing them to see if I was ok with what she was doing) so I ended up with a nail shape that I hate and gel polish when I wanted regular that she didn’t even paint all the way to my cuticle (I left with them looking like they’d already grown out a week!). My cuticles were an absolute mess the next day, and I even noticed that none of my nails were even the same length! On top of it all, my manicurist was watching YouTube videos on her phone the whole time she was doing my nails.
Thankfully I’m not local and was just in town for a wedding, but the next time I come back I’m getting my nails done literally anywhere else.
Owners are pleasant. They are very skimpy on the prep product for acrylics. Ultimately the nails lift quickly and they don't get the polish all the way back to cuticle and 2 days later there's already a space. I've tried going there a few times. Will now drive 40 min if have to for better job
Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | Closed |
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Location
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