Luxury Nails

+1 901-867-5644

11695 US-70 #107, Arlington, TN 38002 United States of America

Open Today: -

Quick Facts About Luxury Nails

Luxury Nails place has received mostly positive comments, indicating some notable strengths. These strengths include:

1. Skilled and talented staff: Multiple comments mention the exceptional job done by the nail technicians, specifically Kim, who is praised for her expertise. This indicates that Luxury Nails has skilled and well-trained staff members who are able to consistently deliver high-quality results.

2. Welcoming atmosphere: Several comments highlight the friendly and welcoming nature of the staff at Luxury Nails. Customers feel comfortable and appreciated when entering the salon, with staff members going out of their way to offer them drinks. This creates a positive and inviting atmosphere for customers.

3. Attention to customer needs: A few comments mention that Luxury Nails takes the time to understand and fulfill the specific needs and desires of their customers. This indicates that the salon values customer satisfaction and strives to meet their individual nail care requirements.

4. Affordable pricing: One comment lauds the salon for their reasonable prices, suggesting that Luxury Nails offers competitive pricing compared to other nail salons in the area. This can be seen as a strength, as customers appreciate receiving high-quality services at affordable rates.

However, among the positive comments, there are a few weaknesses that need to be addressed. These weaknesses include:

1. Lack of pricing transparency: One customer mentions that the salon does not display their pricing sheet openly. This lack of transparency can make it difficult for customers, especially new ones, to have an understanding of the costs associated with the salon's services.

2. Inconsistent quality: While many comments praise the job done by the nail technicians, one negative review suggests that the final product was unsatisfactory. The uneven and unpolished result, along with an additional fee for a design that was not centered correctly, indicates a lack of consistency in the quality of their work.

3. Poor customer service: One customer had an unfortunate experience with the manager, who was unresponsive and unwilling to address their concerns. The fact that the manager hung up on the customer twice shows a lack of professionalism and customer service skills.

4. Lack of COVID-19 safety measures: A comment mentions that the staff members were not wearing masks. This can be seen as a weakness, as it indicates that Luxury Nails may not be prioritizing the health and safety of their customers and staff during the ongoing pandemic.

Overall, while Luxury Nails has several strengths such as skilled staff, a welcoming atmosphere, and attention to customer needs, they also have some weaknesses that need to be addressed. These weaknesses include a lack of pricing transparency, inconsistency in quality, poor customer service, and a failure to implement adequate COVID-19 safety measures. Addressing these weaknesses can help improve the overall customer experience at Luxury Nails.

Best TL Reviews

Just got my nails done for my birthday and I tell you what, Kim did another fantastic job on my nails! She is the best nail tech! The other girls are super awesome to, they always welcome me in and offer me something to drink. I found my new favorite place! Thanks again Kim! ????❤️

By far one of the best nail salons in the Arlington TN area. I have been to a couple around the area and got over charged and didnt even like the results of my nails but this place is special. Amazing service and amazing nail work. They take their time to make sure your needs and wants our met. I met the owners who went out of their way to make sure me and my sister we’re taken care of. And the prices were amazing too. Highly recommend.

What an awful experience. They don’t keep the pricing sheet out for public display, but I knew pricing given my family comes all the time; as early as a couple days ago. Lack of pricing transparency aside, the final product is terrible. This may be the worst no-chip I’ve ever received - extremely uneven and unpolished. They even charged me a $5 “design fee” for adding the dot, which I should make note, isn’t even centered on a couple of my nails. I asked not for a refund, but if they could please redo it correctly and the manager was unwilling to even hear me out, saying he’d remove and refund the money/I can go somewhere else. I believe in paying for a service and simply requested it be done right. He hung up on me twice. Should also note, staff weren’t wearing masks.

Absolutely love my nails!! Kim did a great Job, exceeded my expectations!

Always a great experience when I visit , I have them running from me sometimes lol cause a few of them don’t do well with long nails , but they will always suggest the right one that does , so ladies if you have long nails ask for Kim she is Awesome!

They are wonderful here! The lovely technicians are so gracious! My shellac has never lasted so long! My nails just look amazing, clean, neat edges, smooth finish! You will LOVE them!

Awesome place. Amy did a wonderful pedicure and Van did a wonderful job on my tips and dip. Will be a regular.

I absolutely love this nail salon. The ladies are all so nice and do a superb job. I came in today for fill in and eye brow wax. I left a very satisfied customer.