Quick Facts About Luxury Top Nails & Spa
Strengths:
1. Excellent customer service: The majority of the comments highlight the friendly and sweet nature of the staff at Luxury Top Nails & Spa. They are praised for providing a great job and not rushing through services, which indicates a strong commitment to customer satisfaction.
2. Fair pricing: The salon is known for not charging ridiculous prices. This is a significant strength as it attracts customers who are looking for quality services without breaking the bank.
3. Availability and efficiency: Despite being busy, the salon manages to accommodate customers quickly and efficiently. This is evident from a comment mentioning being seated right away even without an appointment on a busy day. The salon's ability to handle high demand showcases their organizational skills and dedication to serving customers promptly.
4. Skilled technicians: Several customers mention specific technicians, such as Erik and John, who have provided excellent service. This suggests that Luxury Top Nails & Spa has skilled staff members who are capable of delivering high-quality manicures and pedicures.
5. Positive recommendations: Multiple customers recommend Luxury Top Nails & Spa as their go-to nail place. Word-of-mouth recommendations are invaluable for any business and can help attract new customers.
Weaknesses:
1. Lack of warranty or guarantee: One customer complained about a nail popping off and gel polish breaking only a few days after a new fill. However, the salon did not stand behind their work or offer to redo the services. This indicates a weakness in their commitment to rectifying any issues or providing guarantees on their services.
2. Inconsistent service quality: One comment mentions nails starting to lift just six days after getting them done. While this may be an isolated incident, it raises concerns about the consistency of the salon's workmanship. Inconsistency in service quality can be a weakness as it leads to customer dissatisfaction.
3. Customer service issue: One negative review highlights a bad customer service experience where a customer felt mistreated and discriminated against. The incident involves a technician being rough and causing injury, as well as the salon refusing service and blaming the customer for being late. Such incidents can greatly impact a business's reputation and discourage potential customers.
Conclusion:
Overall, Luxury Top Nails & Spa seems to have several strengths that can attract customers, including their excellent customer service, fair pricing, efficiency, and skilled technicians. However, there are weaknesses that need to be addressed, such as inconsistency in service quality and addressing customer concerns and complaints effectively. Ensuring consistent high-quality services, offering guarantees, and addressing customer service issues promptly are crucial steps for the salon to further improve and maintain a positive reputation.
Best TL Reviews
Always 5 stars! They're so sweet and always do such a great job! They don't rush through your pedi/nails or charge ridiculous prices. They're usually busy but well worth the wait! My go to nail place for sure
I had a nail pop off 4 days after a new fill. It was my 1st fill on a new set. Also the gel polish broke off the nail. The would not stand behind their work when I asked for them all to be redone. My nails were starting to lift 6 days. I was a client sinc a they opened but I will not be back
I definitely recommend Erik he's super friendly and did an awesome job on my nails you can get a full set for 45.00
My new go to nail place
I went this morning with no appointment and thought I'd be waiting because its a friday but was seated right away. I got a deluxe pedicure w/gel and a fill w/gel for $75, not sure the gentlemans name that did my pedicure but John did my nails so perfectly and was friendly making general convo and asked where I had been getting my nails done, as I was pointing out everything I didn't like about my previous full set elsewhere and he was in agreement, they were rushed. I'm so glad I finally came here to luxury top nails, even after reading the reviews I won't go anywhere else now. And on another note...ladies tip your nail technicians and pedicure technicians, they work just as hard as you do. I noticed Eric and John working together to get clients out faster, you don't see that elsewhere
Very impressed with this nail salon. Organized & very nice to their customers. John did my granddaughter's nails & it was an excellent job. Highly recommend this nail salon.
This Literally Just Happened Right Before They Refused My Service After I Was Cut By A Make Tech. I Informed Them That My Finger Was In Pain Before The Bleeding Started. Told Him He Was Hurting Me And Too Please Stop Being So Rough. He Continued And It Led To This. Then I Was Told By The Owner To Go Somewhere Else. There’s Plenty Of Shops On Every Corner. And He Advises The Younger Guy Not To Continue To Let My Fingers Soak In The Acetone. He Then Told Me I Shouldn’t Have Been Late To My Appointment. I Was 13 Minutes Late BTW …And I Called To Inform Them. I Am A Loyal Regular Customer And I Tip Each Tech That Touches My Nails $5-$10 Each Different Visit. Either Way, This Is Not Okay. I Do Not Recommend This Place To A Single Soul. There Was A Very Nice Young Lady Sitting Next To Me Before I Was Discriminated Against That Came Out To My Car And Gave Me A Business Card To Her Regular Nail Tech. Once My Finger Heals, I Will Prob Go There.
Friendly service
Dose nice nails.
First time experience of this place was great! (All things considered) at this time they are having to do appointments outside due to covid. To be honest it was a nice experience. And the gentleman who did my nails was very friendly. I will be returning.
Place Pictures
Luxury Top Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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