Grandeur Advanced Laser & Skin Care Clinic

+1 703-848-0010

6643 Old Dominion Dr, McLean, VA 22101 United States of America

Open Today: Closed

Quick Facts About Grandeur Advanced Laser & Skin Care Clinic

Grandeur Advanced Laser & Skin Care Clinic has received a mix of positive and negative comments from customers. It is important to analyze these comments in order to understand the strengths and weaknesses of the clinic.

One of the strengths repeatedly mentioned by customers is the effectiveness of their laser hair removal treatments. Multiple customers state that they have seen noticeable results after just a few sessions. This indicates that the clinic is capable of delivering successful treatments and achieving the desired outcomes for their customers.

Another strength highlighted by customers is the friendliness and knowledge of the staff. Many customers mention specific employees by name and commend them for their professionalism and expertise. Farah and Soudi are specifically mentioned as being particularly friendly and knowledgeable. This demonstrates that the clinic has staff members who are capable of creating a positive and comfortable environment for their customers.

Customers also appreciate the cleanliness of the clinic. They mention that the clinic is well-maintained and provides a clean and positive environment. This is an important aspect of any healthcare or beauty facility, as it creates a sense of trust and professionalism.

On the other hand, there are also some weaknesses highlighted in the comments. One significant weakness is the issue of customer service. One customer describes their experience as the "worst customer service" they have ever encountered. They express disappointment in the lack of empathy and patience shown by the owner and staff when they voiced their concerns. The customer claims that their concerns were not addressed and that they were treated rudely. This indicates a potential weakness in the clinic's ability to handle customer dissatisfaction and resolve issues in a satisfactory manner.

Another weakness mentioned is related to the receptionist. Multiple customers complain about the receptionist's poor customer service skills and lack of patience. They describe her as condescending and rude. This reflects poorly on the clinic as it creates a negative experience for customers, even if the quality of the treatments is good.

Overall, Grandeur Advanced Laser & Skin Care Clinic has strengths in terms of the effectiveness of their treatments, the friendliness and knowledge of certain staff members, and the cleanliness of the clinic. However, there are weaknesses that need to be addressed, particularly in terms of customer service. The clinic should focus on training their staff, including the receptionist, to improve their customer service skills and effectively handle customer concerns. By addressing these weaknesses, the clinic can enhance the overall experience for their customers and potentially attract new business.

Best TL Reviews

Best place to get laser hair removal. Already seeing results in the first 3 sessions. Love Soudi and Farah at the front. Both are such lovely ladies. If your not already there please go soon

WORST CUSTOMER SERVICE AND WASTE OF MONEY:

I paid for a full body hair removal 6 sessions and my technician was Sudi. While she did a good job being hospitable, I was upset by the lack of empathy and patience when I voiced my concerns. I was extremely disappointed to see that my hair didn’t decrease even 30% after 4 treatments and my facial hair got much worse than I ever had (even before surgery)! Just for context, I am South Asian and have relatively thick hair. I asked Sudi and the owner of grandeur laser why this was happening and they were EXTREMELY UNHELPFUL and RUDE. Instead of addressing my concerns and explaining what may be the issue, they become passive aggressive and said there was nothing they could do. They didn’t give me any refund or discount, INSTEAD they actually made me pay full price for my session by taking away the discount I initially had on the treatments.

0/10 RECOMMENDATION….never go to this place because they are all nice until something goes wrong and you are asking hard questions. I REGRET spending my time and money there. I am going to a new laser place and have seen much better results and better customer service.

One of the best laser and skin care clinics in the NOVA area! Not only do they offer great prices for the services, but the staff are kind, attentive, and skilled in their practice. I usually have MJ do laser hair removal. She is very knowledgeable and answers all my questions. Highly recommend Grandeur for anyone looking to enhance their already naturally beautiful selves!

Extremely pleased with my 6 sessions of whole body laser hair removal with Soudi! Excited about going into the spring and summer without having to shave or wax!

I have had a great experience so far with lasting results! Soudi is great to work with!

Overall I have had an amazing experience at this clinic. Soudi is great at what she does and makes you feel comfortable and at ease. Front desk and the owner are also very friendly and desire the best for their customers. I have recommended their services to multiple of my friends already.

I love this place. Everyone is so nice, especially Farah. She provides a clean and positive environment and is very friendly and knowledgeable too. I’ve went to two laser salons before coming to Grandeur and this one is my favorite by far. I felt comfortable with Farah right away and have been with her ever since. I can only recommend it and have anytime someone asked me about laser hair removal.

This place is very clean and nice. The technician that does the laser hair removal is super nice and has great customer service skills. HOWEVER, the receptionist from this place is awful. She has no patience for questions and has ghastly customer service skills and tact. I had some questions about a groupon I had bought and she treated me as if I was a moron, she snapped at me and kept cutting me off while I was trying to speak. She was extremely condescending too. All this while I was calmed and just trying to figure out how to get my money back so I could buy services directly with them. I understand that if a client is belligerent, she has to deal with the situation but I was calm and she still made a scene. If she doesn’t have patience to deal with clients, maybe she should be in the back dealing with books. I’ve also heard her argue with clients on the phone. This looks very distasteful for the establishment. Once I’m done with my 3 appointments, this place is not getting any more business from me.

It’s a shame, cause the technician is awesome!