Ly Nails

+1 910-794-7046

5225 Sigmon Rd #150, Wilmington, NC 28403 United States of America

Open Today: -

Quick Facts About Ly Nails

Ly Nails Place, based on the comments provided, exhibits both strengths and weaknesses. Below is an analysis of these aspects:

Strengths:

1. Quality of work: Multiple comments express appreciation for the quality of both nail and eyebrow services. The fact that the nail color lasts until the next visit is particularly notable as it indicates a long-lasting result.

2. Repeat customers: One comment mentions that it was their third visit to the salon, praising the service and expressing the intent to return. This suggests a level of customer satisfaction and loyalty.

3. Quiet atmosphere: A customer mentions that the salon is quiet, which can be seen as a positive attribute for those seeking a peaceful and relaxing experience.

4. Gentle service: A customer with small nail beds praises the gentle nature of the technician who performed their pedicure. This displays a level of attention and skill in providing personalized service to accommodate individual needs.

5. Uniquely painted design: One comment highlights the salon's ability to create uniquely designed nail art, showcasing their creativity and skill in this area.

Weaknesses:

1. Lack of greeting: One customer comments on the lack of greeting when entering the salon. This indicates a potential weakness in customer service and a failure to make customers feel welcome upon arrival.

2. Inconsistent polish job: Another comment mentions that the polish job, especially for gel polish, needs improvement. This suggests a potential weakness in the execution of certain nail services.

3. Unprofessional behavior: A negative review brings attention to issues of rudeness and lack of professionalism from the older male staff member. This reflects negatively on the overall experience and may deter potential customers from visiting the salon.

4. Prioritization of customers: A review states that customer service is not a priority for the business, recommending customers to visit another salon. This highlights a potential weakness in the salon's commitment to providing a positive customer experience.

5. Lack of professionalism: A customer complaint emphasizes the lack of professionalism displayed by the staff member during a manicure. This negative experience further showcases a weakness in the salon's customer service and quality of work.

To address these strengths and weaknesses, Ly Nails Place can consider implementing a few measures. Firstly, they can work on training their staff members to prioritize greeting customers warmly upon arrival and ensuring consistent customer service throughout the visit. Addressing issues of rudeness and unprofessionalism is crucial to improving the overall experience. Additionally, efforts should be made to enhance the quality of nail services, particularly in the area of polish application. Consistency in delivering excellent work can help build a solid reputation among customers. Finally, the salon's unique creativity in nail art can be further promoted to attract more customers and differentiate themselves from competitors.

In conclusion, Ly Nails Place has strengths in terms of quality services, loyal customers, and a peaceful atmosphere. However, weaknesses are present in areas such as greeting customers, consistency in polish application, and professionalism. By addressing these weaknesses and building on their strengths, Ly Nails Place can strive to provide an exceptional salon experience that meets the needs and expectations of their customers.

Best TL Reviews

They always do a great job on my nails and eyebrows. The nail color always last until my next visit.

This is my third time coming to this nail shop. I must say I really like service. Will come back again.

This was the first time I ever been in a quiet nailery which is a good thing. They can do better with greeting those that walk in and asking what they are getting done. The guy was really nice he was gentle and did not hurt my feet like some places do with me having small nail beds. The polish job needs some work especially for gel polish but we are all human so I can understand it not being perfect at least he tried his best. I would go to this place again

Awesome manicure & uniquely painted design thank you ????

Not recommended..customer service is not a priority for this business..go to another nail salon that values your business.

I had my first pedicure here. My girl friend goes here all the time. It was great. So amazing. Love this place.

I would not recommend this establishment to anyone. They are rude, especially the older man, and they did not address me when I walked in! I assume because I was only getting a manicure and not spending 40$ on gel or tips, he was upset. So he half did my manicure and complained about it. I did not make a seen, and I let him finish because he had already started. I definitely will not be visiting that business ever again. I should have read the reviews first because they were spot on!! They really don’t deserve one star because of the lack of professionalism alone!

I love this place. It's usually not too crowded except one time and I forgot it was holiday. I usually get my laugh on with them. The man there is full of humor so don't take it too serious. He tries to make you relax and enjoy your visit as best He knows how. I have gotten the glow nails and love them. Excellent with pedicure and wax you must get a deluxe to get the extra ????????