M & E African Hair Braiding

+1 314-733-1221

9819 W Florissant Ave, St. Louis, MO 63136 United States of America

Open Today: -

Quick Facts About M & E African Hair Braiding

M & E African Hair Braiding place has received a mix of positive and negative comments, which provide insights into both their strengths and weaknesses.

One strength of the hair salon is the quality of their work. Multiple customers commented on how happy they were with how their hair turned out. They mentioned that their hair looked incredible and neat, which indicates that the stylists at M & E have good skills and expertise in hair braiding. One customer even stated that this is the only place they come to get their hair done, which indicates a loyal customer base.

Efficiency is another strength of M & E. Several comments mentioned that the salon was quick and got customers in and out in a timely manner. One customer mentioned that they started at 2:30 and were done by 7, which indicates that the salon can handle a high volume of customers and complete their services efficiently.

However, there are also some weaknesses evident in the comments. One significant weakness is the unprofessionalism of the owner or manager. Multiple customers mentioned that the person who takes calls and gives prices was rude, had a nasty attitude, and was always on her phone for non-business purposes. One customer even sent a text expressing their dissatisfaction with the service, but received no response. This lack of professionalism and disregard for customer service can greatly impact the overall experience at the salon. Customers want to feel valued and respected, and the negative interactions with the staff can deter potential customers from returning.

Another weakness mentioned is the inconsistency in pricing. One customer mentioned that they observed different prices being charged for the same service, which could indicate price gauging or inconsistent pricing policies. This lack of transparency and fairness can lead to customer dissatisfaction and mistrust. Customers want to feel confident that they are being charged a fair price for the service they receive.

Additionally, there were comments about long wait times and interruptions during the service. One customer mentioned waiting for an hour before getting in the chair, while another mentioned the stylist leaving for 30 minutes in the middle of the braiding process. These are significant inconveniences for customers, especially when they have made appointments and have limited time available. These issues can lead to frustration and dissatisfaction among customers.

In conclusion, M & E African Hair Braiding place has strengths in their quality of work and efficiency. Customers appreciate the neat and good work they provide, as well as the quick service. However, there are weaknesses in their professionalism, pricing consistency, and customer service. The unprofessional behavior of the staff, inconsistent pricing, and long wait times can greatly impact the overall experience and deter customers from returning. M & E should address these weaknesses to improve customer satisfaction and loyalty.

Best TL Reviews

I waited an hour to hop in the chair, and somehow ended up getting out of the chair an hour sooner than expected. I look incredible and I’m so happy with how my hair turned out!! Thank you, M & E!!

I went to this shop last night to get my hair braided and my experience was terrible. The owner, well I guess she's the owner. The Lady the takes the call's and give you the prices was highly unprofessional. She was very rough and had no consideration for my time. She stayed on her phone consistently and not for business purposes. She appeared to have a very nasty altitude. I did send her a text and she never responded. I run a small business and if I had received a text from a Customer explaining a bad experience, I would have reached out to the Customer to apologize for their bad experience. How can you own a business and be so unprofessional and nasty. Although my hair turned out right, it doesn't make up for the Customer Service that I received. I can go elsewhere and get my hair done right and receive good Customer Service. I don't continue to spend my money somewhere with bad Customer Service skills.

???????????? They always seem to get me right. Started at 230 done at 7. In and out. Neat and good work

This is the only place I come for long time now and I always like my hair

I asked you to take pictures these were the two pictures that you took so these are the two pictures I'm going to post yes I love my hair I will be making an appointment to come back so at this time this is all I have to say.............

DO NOT USE!!! I went to this establishment to get my hair braided and bay-bee, it was just a horrible experience. The owner (manager) was only concerned about how many new customers come into the store and money. Each time she would leave me and go to tend to the potential customers. At one point she left the store about 30 mins into my braids. I literally had to sit and wait until she came back 30 mins later. Then she asked me for payment before my hair was half completed. I knew I should not have not paid but I did that is why I feel so violated. The service that I got was so bad and the hair braiding was not box braids. I was appalled. Again save your money... price gauging does occur as I watched everyone pay a different price for the box braids. NOT A HAPPY CUSTOMER! (btw, I only gave 1 star because I could not give a zero)

I love coming here they get me in and out with no problems

This the only shop i came i did my hair for 4 hrs and i always like my hair