Quick Facts About M&S Cafe
The M&S Cafe has received a mix of both positive and negative comments, highlighting both its strengths and weaknesses. In order to provide a comprehensive analysis, let's explore each aspect in detail.
Starting with the strengths, several customers commented on the quality of the coffee and food. The espresso was described as nice, indicating that the cafe offers a good standard of coffee. Additionally, the food selection was praised, with customers enjoying the cakes and afternoon teas. This suggests that the cafe has a varied menu and caters to different tastes.
Another strength mentioned by customers is the relaxed atmosphere and ample seating. The cafe is described as a nice and relaxing place to enjoy a coffee and is favored by those in town for shopping. This indicates that the cafe provides a comfortable and welcoming environment for customers, making it an appealing place to visit.
One particular employee, Nicola, was commended for her exceptional customer service. A customer spilled their chai latte and Nicola promptly stepped in, ensuring that the customer didn't have to clean up the mess themselves. This kind gesture, along with her efforts in managing a busy cafe, earned Nicola praise and calls for a pay raise. This highlights the potential for exceptional service at the cafe.
Moving on to the weaknesses, the most prominent issue raised by customers is the slow service and lack of attentiveness from the staff. One comment mentioned that it took six staff members 16 minutes to produce a flat white coffee while they were engaged in various tasks such as gossiping, cleaning, and reading their mobile phones. This indicates a lack of efficiency and focus on the part of the staff, resulting in long waiting times for customers and a potential decrease in overall customer satisfaction.
Additionally, cleanliness was another weakness highlighted by customers. The service counter was described as filthy and not having been cleaned for weeks, while empty tables had used crockery on them. This suggests a lack of attention to cleanliness and hygiene standards, which can create a negative impression for customers and potentially affect their overall experience at the cafe.
Some customers also mentioned that the M&S cafe had a standard and somewhat boring old-school style. This comment implies that the cafe may lack a unique or modern ambiance, potentially making it less appealing to customers seeking a more contemporary experience.
In terms of pricing, one customer thought that the cafe was a bit pricey for a scone and a coffee. Though this comment might not be a significant weakness, it highlights the perception that the prices at the cafe may be relatively high compared to other establishments offering similar items.
Despite these weaknesses, it should be noted that there are positive aspects as well. For instance, comments regarding Nicola's exceptional service, the quality of the food, and the relaxed atmosphere indicate that the cafe does have its strengths.
In conclusion, the M&S Cafe has both strengths and weaknesses that need to be addressed. While customers appreciate the quality of the coffee and food, as well as the relaxed atmosphere and ample seating, issues such as slow service, lack of attentiveness from staff, cleanliness concerns, and a potential lack of a modern ambiance need to be resolved. By focusing on improving these areas, the cafe can enhance the overall customer experience and maintain its reputation as a nice and enjoyable place to visit.
Best TL Reviews
Nice cafe. But…. Six staff took 16 minutes to produce a flat white coffee whilst gossiping, cleaning, reading mobiles and in one case just standing vacantly. No apology. Service counter is filthy, hasn’t been cleaned for weeks. Most empty tables have used crocks on them. Where is the M&S management?!
It's an M&S café...nothing to get too excited about, but my espresso was nice.
Food good but I thought it a bit pricey for a scone and a coffee
Nice relaxing cafe with plenty seats. Good cake and food selection. The afternoon teas are good also!
We like this for our coffee if we're in town shopping
Standard !verging on boring old school style stuck in time warp
Can't thank Nicola enough for swooping in like an angel on my rough day. I had just spilled a whole comforting chai latte I'd been craving. She would not let me touch any of the mess. Sweetly insisted I sat and enjoyed a lovely fresh cup full of the much needed pick me up. ????
M&S she does you proud!! Definitely deserves a pay rise!! ???? Especially since it is sooo busy in here and she us managing it with such kindness.
And thats why M&S are Second to none on today s visit, I struggled to find somewhere to cater for Gluten Free after walking the lemghth of the shopping centre. Delighted to also fond Glutem Free fruit scone on offer whilst waiting in the que aswell as Tomato and Basil soup opt served with ab Individually wrapped Bread roll. I had a baked potato with Tuna Sweetcorn served woth a lovely salad and drizzle of dressing to complement the potato. Thoroughly enjoyed the Freshness of the fluffy potato and the greatness of the Tuna. The Staff serving at the till point were Jolly and helpful having patience to understand whilst talking wearing mask. Teach and trace details also taken before leaving the till point. They are Definatley.ontop of the Cleanliness one lady dedicated to thoroughly cleaning the table and seating after every visit aswell as clearing all dishes away. The Staff here are a Credit to M&S Thamkyou for a most enjoying and filling visit see you real soon X
M&S Cafe Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Coffee
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Healthy options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
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| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
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