Quick Facts About Mariany's Unisex Beauty Salon
Strengths:
1) Long-standing customers: Despite some negative experiences, there are several comments mentioning long-time customers who have been loyal to Mariany's Unisex Beauty Salon. This indicates that the salon has built a strong customer base over the years, which is a testament to their overall quality of service.
2) Positive feedback on styling: Several comments mention that the stylists at Mariany's Unisex Beauty Salon did an amazing job on their hair. Customers appreciate the results they got, such as beautiful hair, wash and curls, and a nice hairstyle. This suggests that the salon has skilled stylists who are capable of delivering satisfying results.
3) Friendly staff: Some comments highlight the friendliness of the salon's employees. A customer mentions that the staff ensures the customer's happiness when they leave the chair, and another comment mentions a specific stylist, Juliette, who is favored by a long-time customer. A friendly and welcoming environment can enhance customer satisfaction and loyalty.
4) Cleanliness: One comment specifically mentions that the salon is very clean, suggesting that the salon maintains high standards of cleanliness and hygiene. A clean and tidy salon can create a positive impression on customers and contribute to their overall experience.
Weaknesses:
1) Inconsistency in service quality: One recurring complaint is the inconsistency in service quality. Some customers have had bad experiences where their requests were not met or their hair was not styled to their liking. These instances of dissatisfaction indicate that there might be inconsistencies in the skills and training of the salon's stylists, leading to varying levels of customer satisfaction.
2) Lack of communication and denial of issues: Multiple comments highlight instances where customers raised concerns about their hair but were met with denial or dismissal. In one case, a customer's hair was stiff and greasy, but the salon denied the issue. This lack of communication and acknowledgment of problems can be frustrating for customers and can damage the salon's reputation.
3) Misuse of chemicals: A negative comment mentions that the salon used straightening chemicals in the shampoo without the customer's knowledge, resulting in damaged and straightened hair. This indicates a lack of transparency and care in the salon's practices, potentially leading to harmful consequences for the customers.
4) Price discrepancies: One comment mentions high prices, while another customer was charged differently based on the services they opted for. Price discrepancies can create confusion and dissatisfaction among customers, especially if they feel they are being overcharged for services.
5) Poor time management: A customer mentions having a bad experience because their hair color appointment was denied due to time constraints. Additionally, family members were allowed to cut in line, causing inconvenience for the customer. Poor time management and prioritizing family members over other customers can result in negative experiences and may deter customers from returning.
In conclusion, while Mariany's Unisex Beauty Salon has strengths such as a loyal customer base, positive feedback on styling, friendly staff, and cleanliness, they also face weaknesses in service consistency, communication, handling of chemicals, price discrepancies, and time management. Addressing these weaknesses can lead to improved customer satisfaction and loyalty.
Best TL Reviews
I have been coming here for years, I recently went to have my hair straightened. When she started doing my hair, my hair was so stiff. I had no movement at all, when she got done with the flat iron she kept trying to flatten my ends with the flat iron. When I tried to tell them, they kept denying my hair was stiff when everyone else there could see. My hair was so greasy. They don’t care about their loyal customers. I will never go here again!!!
Got my hair relaxed & it turned out beautiful but the lady didn’t apply enough grease around my edges & it left sores. Not happy about that at all.
Yani did an amazing job on my hair. I came in for a wash & curl the results are shown in the pic below. go check her out anytime but she’s not available Wednesday or Sunday.
I used to love this salon... unfortunately the last time I went about two weeks ago, they put chemicals in my hair without me knowing. They put straightening chemicals into their shampoo!! Now my once curly/wavy hair is now bone straight and thin! I had recieved a wash, blow dry, curl & trim. They washed it, and combed through it gently first, then rinsed it out, and then washed it more vigorously two more times, before conditioning it. I knew my hair smelled a little funny after drying, but I assumed it was from the flat iron. When I washed my hair a week later I could smell the chemicals in my wet hair, it was also brittle and breaking off horribly. I am devastated ????
Now I'll be doing deep conditioning treatments at home and staying away from hot hair tools. Hopefully I can salvage my hair and at least try to get it healthy again. But my texture is completely gone! I WILL NEVER GO BACK HERE!
I’ve been going here since I was in my teens , and Juliette is my favorite ????. They’re so friendly and make sure you happy when you get up from the chair.
My first time here.High prices but they does awesome job.They are very clean nice employees. I love my hair yall.oh ok I job a Bob done in my own hair,it was$40 ,but they wanted $80 if I would of got a perm wash and curl.So if you know how to perm ya own hair ,I say do that but if you got it to pay the 80 do that
Carlos did a really nice job on my hair. I really like my hair and it being my first time doing my hair this way. I will be back soon. Thanks Mariany's unisex beauty salon for my hair ❤️❤️❤️❤️❤️
My experience here today wasn’t the best , I wanted to get my hair color they told me I couldn’t because it would take to long , my appointment was at 4:00 they family members starting coming in and they would let they family member cut in front of you like my time is precious and they just wasted it , I couldn’t even get my hair done worst Experience ever might not ever go back
Mariany's Unisex Beauty Salon Info
Amenities
Accessibility
Payments
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Cash-only
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places
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15. Southgate USA