Quick Facts About Marie Louise Braiding Salon
Marie Louise Braiding Salon has received both positive and negative comments from customers, providing insight into the strengths and weaknesses of the salon.
Starting with the strengths, customers have praised the salon for their exceptional hair braiding skills. One customer, who had been getting their hair braided for over 20 years, claimed that this salon provided the best experience they've had in the Bay Area. They were impressed with the speed and neatness of the braiding, emphasizing that the salon exceeded their expectations. Another customer highlighted the speed of the braider, stating that they were the fastest braider they had found in a long time. This indicates that the salon is efficient in completing braiding services in a timely manner.
Furthermore, the quality of the braiding work done at Marie Louise Braiding Salon has been commended. One customer mentioned that they received compliments on their hair after visiting the salon, indicating that the braids were well-done and visually appealing. Another customer expressed their satisfaction with the results, stating that they loved their small box braids and considered the salon their new hairdresser. This suggests that the salon is capable of producing high-quality braiding styles that customers are pleased with.
Additionally, the accommodating and professional nature of the staff at Marie Louise Braiding Salon has been positively noted. One customer mentioned that the ladies at the salon were friendly and provided a great customer service experience. This indicates that the staff values their customers and strives to create a positive and welcoming environment. Another customer mentioned that the salon goes the extra mile to work around customers' schedules, demonstrating their dedication to customer satisfaction.
On the other hand, there are several weaknesses and areas for improvement that have been identified by customers. One customer expressed disappointment with the customer service experience, specifically highlighting unprofessionalism and high pricing. They mentioned that the salon took five hours to complete their braids and did not provide basic services such as washing and detangling. The customer noted that throughout the appointment, their requests and comfort inputs were disregarded. They also mentioned that the braider applied too much tension, resulting in stiffness and a headache afterward. Additionally, the customer was dissatisfied with the pricing and the salon's failure to provide a refund for unused hair extensions.
Another customer outlined a horrific experience at the salon, stating that their appointment time was not honored, and the braider attempted to charge them more than agreed upon. They also mentioned that the braider deliberately performed the style incorrectly to increase the price. This negative experience left the customer feeling angry and anxious.
Furthermore, a customer expressed concerns about the lack of COVID-19 safety measures, mentioning that none of the staff wore masks. This may be a deterrent for customers who prioritize health and safety during the ongoing pandemic. Additionally, a derogatory comment made by a staff member was mentioned, indicating the presence of unprofessional behavior in the salon.
In conclusion, Marie Louise Braiding Salon has several strengths such as exceptional braiding skills, high-quality results, and accommodating and professional staff. However, there are also weaknesses including inconsistent customer service experiences, unprofessional behavior, disregard for customer requests, high pricing, and a lack of COVID-19 safety measures. It is essential for the salon to address and improve these areas to ensure overall customer satisfaction and success.
Best TL Reviews
By FAR, the best experience with a hair braiding in Bay area ! I'm doing it for over 20 years. Being touring musician, I need it done almost monthly and this place exceeded all my expectations. Done fast, neat and by super friendly ladies. This is my new go to place.
She's been the fastest braider I've found in a long time.
Her work was amazing and I keep getting compliments on it
I will start this review by saying they got my hair done and they took 5 hours for medium singles for $280 which doesn’t include washing, detangling or the hair. I don’t hate the hair results but the customer service experience alone had me drafting this review mid appointment. I usually do my own hair/avoid salons for the reasons I will list more specifically below but I will not be returning because the unprofessional-ism and pricing are ridiculous. If you simply must go some recommendations to make your experience better is to special request the owner, who actually asks a lot of questions to get you the hair results you want and clarifies. I asked for medium and wished my braider showed me the size because I actually wanted large (they gave me no references.) I made styling and comfort requests/inputs throughout the whole appointment and was told flat out no repeatedly. I’d ask them too loosen their grip and they would not, or ask to make a part bigger and told it couldn’t be done. After a $300 service my neck is stiff and I have a headache (which I will never normalize because I braid my own hair and don’t braid this tight. I don’t care if they last 2 weeks longer.) Also order your hair before you come. I brought my own hair (prestretched) which they recommended I not use because of durability reasons (they sell and use RastAfri) I bought 6 packs (I usually only need 4 at most) from their store and it was expensive and the owner told me they give a refund if they didn’t use it all (they only used 3 1/2 and they didn’t give the refund.) If you’re concerned for Covid be warned that none of them wear masks and there was a comment made about “boys wearing more make up than girls these days” which was said in a derogatory way I did not like. Lastly they asked me to come to my appointment at 7 and did not arrive till 7:30 with no compensation. When I was young I got my hair done by braiders like these ladies (poor communication, poor customer service, no sympathy for my tender head) I didn’t like it then and I don’t like it now. If you must get your hair done I advise you to think long and hard on what you want you hair experience to be and reconsider.
HORRIFIC EXPERIENCE! NO EXPERIENCE BRAIDER! I made my appt for the next day at 2pm. My appointment was for 2pm because I had work at 6pm and the very simple box braids I wanted only took a 1.5hr. I arrived to Marie's Salon at 2PM. Marie did not come to the salon until 4pm. Then she proceeded to do a young man's braids before doing anything with me! I showed this woman 8 TIMES the box braids style I wanted from Google. She agreed. As she FINALLY began my hair I noticed that she was doing it incorrectly. I showed her the picture again, she agreed. As she proceeded to do my hair INCORRECTLY I noticed that it was being done that way deliberately for more money. She used more hair than needed and put more braids than asked! The very ugly, small braids she put in my hair took 2.5hrs WITH HELP from her family member that was just sitting around. ANGER, AND ANXIETY was all I felt during this entire experience! Then once finally done the old money hungry con artist ask me for $240. ???? I gave her $208 and its not even worth that! Karma is real. Be careful dealing with these Africans! And I wouldn't take my dog to Marie's!
today makes one week.. and i love them.. * Small Box Braids * my new hairdresser .. thank you!!!!
My name is Kendra and boy you're talking about professionals at Marie Louise hair braiding salon,
these ladies put single braids in my hair in less than 4 hours. I love what they did to my hair, its just beautiful! I will definitely recommend that you see for your self and pay them a visit. I'm definitely going back. Thank you Ladies!
I love it here! Getting an appointment is easy they really go the extra mile to work around your schedule. They are so knowledgable about hair types and styles, and have a wide array of products. It's also nice that they have a wide selection of hair to choose from in a ton of different colors on site. I've had my hair done here several times and the quality is unmatched.The style is beautifully done and it lasts a long time, they braid fast too. I had long mini box braids done, my natural hair is very long and it took 7 hours it's usually much longer. The prices are very reasonable for the quality you are getting as well.
I love theses ladies! I travel 2 hours to have them braid my hair. They are very accommodating and professional! Their work is amazing!
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Marie Louise Braiding Salon Info
Amenities
Health & safety
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Appointment required
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 05:00 PM |
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| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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