Matou's hair braiding

+1 240-582-7025

9360 Lanham Severn Rd, Lanham, MD 20706 United States of America

Open Today: -

Quick Facts About Matou's hair braiding

Matou's hair braiding place has several strengths based on the comments. Firstly, the braids are consistently neatly done and without pain, indicating that the braiders have a high level of skill and technique. This is important as it ensures customer satisfaction and a positive experience during the braiding process.

The team at Matou's hair braiding place is praised for their professionalism and good customer service. They are respectful, caring, and ensure the comfort of their customers. This creates a welcoming and friendly atmosphere for all clients.

The salon is also commended for its cleanliness and hygiene practices. One customer mentions that the chair was disinfected before they sat down, showing that the salon takes the necessary precautions to maintain a clean and safe environment, especially during COVID-19.

Another strength of Matou's hair braiding place is the ability to cater to different hair types and styles. One customer specifically mentions that the braider, Amy, was able to cornrow their hair flat to fit under a wig, which other braiders had struggled with. This shows that the salon has braiders with diverse skills and expertise, capable of working with different hair textures and achieving a variety of styles.

The salon also receives praise for their ability to listen to customer preferences and deliver the desired style. They take the time to understand what the customer wants and execute it accordingly. This attention to detail and customization is valued by customers as it ensures they leave the salon satisfied.

Affordability, efficiency, and speed are other strengths of Matou's hair braiding place. Customers mention that the salon offers affordable prices and provides quick and efficient service. This is beneficial for customers who are looking for a cost-effective option and a timely hairstyling experience.

Compliments received by customers on their hair after visiting Matou's hair braiding place also indicate the high quality of the braiding work done at the salon. This reflects positively on the skill and expertise of the braiders, demonstrating that they consistently deliver good results.

Despite these strengths, there are also some weaknesses that need to be addressed. One customer complains about receiving a bad job twice, with braids unraveling and sliding out. This highlights a lack of consistency and attention to detail in the execution of certain styles. Communication between customer and braiders regarding the desired style should be strengthened to avoid wasting time and money.

Customer service issues with the owner are also mentioned. One customer recounts a negative experience when they asked for a refund after their hair was damaged. The owner had a disrespectful attitude and refused the refund, suggesting a lack of professionalism and accountability. Additionally, the complaint about the credit card machine being consistently "down" raises concerns about the salon's ability to handle transactions efficiently.

In conclusion, Matou's hair braiding place has several strengths, including skilled braiders, professionalism, good customer service, cleanliness, the ability to cater to different hair types and styles, and affordability. However, weaknesses lie in the lack of consistency in execution and communication, as well as customer service issues with the owner. Addressing these weaknesses would help to further improve the salon's reputation and customer satisfaction.

Best TL Reviews

I received a Cornrow/box braid style and the braids were very neatly done and without pain. The team working there were very professional and gave good customer service.

I was pleased with the outcome. Amy took her time and was respectful and caring about my well-being since I asked for small knotless box braids it took a long time. The shop was clean; Amy disinfected the chair before I sat down and made sure I was comfortable in between time. Shoutout to Matou for keeping up her service throughout COVID-19. The other braider's at the shop were nice and respectful as well. The execution of the braids were on point with the size, and length! I walked out a satisfied customer. Click on Photos to see pictures of my hair.

I’ve been to multiple braiders and I will definitely be coming back to this salon. Amy is amazing! She washed, blow dried, and cornrowed my hair to wear under wigs. My natural hair is past shoulder length and other braiders had a hard time cornrowing my hair flat to fit under the wig, but Amy did an excellent job. This is the best anyone has ever cornrowed by hair. Amy gave great service and I will only be going to her from here on out.

Today I got Marley twist. I love them! Matou and her staff always do a great job. They listen to you and do the style that you want. This is the only braiding shop I come too

This is the 2nd time they did a bad job. The first time I got butterfly locs and they started unraveling the next day. She did them wrong. This time I wanted butterfly box braids and they started sliding out and very sloppy looking. People thought I did my hair myself. If y’all don’t know how to do a certain style let a bytch know so I’m not wasting my time or money.

UPDATE: I called matou and asked her can she retouch my braids because they aren’t the same length some are long and some braids are shorter. She got smart with me and had a disgusting attitude. Their credit card machine been “down” for years and they are down right unprofessional.

I went here to get a weave. I took it out and the wave had pulled my hair out by the root creating a bald spot. I went back to get a refund and could not get in touch with the owner. It took me 3 days to meet her and I had already gotten a new weave. I showed her the pix i took of the spot and she said it looked like I cut it. I was refused the refund. My hair was not cut it was ripped from the root by the work they did. This is how they do business.

I love Matou Braiding!! I’ve becoming to get my protective styles for a while and I will always come back because they are affordable, quick, and efficient. also the ladies are all so sweet/welcoming. I always get so so many compliments on my hair.. I always refer anyone who asks Matou Braiding.

I really have a good time there it was quick and efficient. They are professional and the guide me for my braids color. Oh boy ! I love my knotless braids and I received many compliments on it. So definitely I'm coming back there.