Quick Facts About Miracle Nail Inc
Miracle Nail Inc has several strengths based on the comments provided. First, customers appreciate the ease of making appointments over the phone and being able to get the desired time slot. This demonstrates good customer service and organization on the part of the salon. Additionally, customers mentioned that they were taken in promptly upon arrival, indicating that the salon values punctuality.
Another strength mentioned is the skill and attentiveness of the technicians. Commenters express satisfaction with the quality of their manicures and pedicures. The technicians are gentle, skillful, and take the time to fix any issues or requests from the customers. This attention to detail and willingness to accommodate customer preferences contributes to a positive experience.
Customers also appreciated the friendly atmosphere of the salon. This suggests that the staff creates a welcoming environment, making customers feel comfortable during their visit. Friendliness is an important aspect of customer service and can contribute to customer loyalty and positive word-of-mouth.
In terms of weaknesses, one recurring issue mentioned in the comments is a sense of rush and disorganization. This is reflected in instances where the staff misplaced the chosen nail color multiple times and rushed through a pedicure, causing polish to be inadvertently smudged. This indicates a lack of attention to detail and coordination among the staff, which can lead to customer dissatisfaction.
Another weakness mentioned is inconsistent service quality depending on the specific technician. While some customers had positive experiences with massages, others felt that the quality varied depending on the technician working on them. This lack of consistency may be a result of varying skills and training among the staff.
Additionally, there were complaints about a specific male technician who displayed unprofessional behavior. He reacted negatively to the tip amount received, which is unacceptable in a customer service industry. This incident, coupled with a customer feeling that they could perform a better manicure themselves, suggests that there may be a need for improved customer service training and quality control within the salon.
While the overall sentiment in the comments is positive, it is important for Miracle Nail Inc to address the weaknesses mentioned to ensure consistent customer satisfaction. Improving organization, attention to detail, and customer service training can help create a more reliable and enjoyable experience for customers.
Best TL Reviews
Easily made an appointment over the phone and got the time I requested. Was taken right in when arrived. Jason was my tech and he did an excellent job! Had my 1st experience with dip in FL 3 weeks ago. Jason was gentle taking off the old dip and had to fix a nail that I broke the day before. He didn't make then too thick and did what I asked and kept my nails short. I will be coming back!
Went in on a Tuesday afternoon so they got us in right away. I got a regular gel manicure and my girl did a really nice job. She was very attentive to details and I didn’t need to ask her to fix anything. Very efficient, quick, but she definitely went in and fixed things if it wasn’t perfect, even took off a layer that I thought looked fine and redid it. Didn’t try to upsell me, which I appreciated. They have a really good selection of colors I think. I got some new fall colors ????
They did great with my nails and feet. They were very patient with me, because I have mild cerebral palsy on my right side. My hand does not want to stay still. The gentleman that did my nails figured out how to control my hand from moving and did a fantastic job on my manicure. Thanks so much for a beautiful job. I would recommend this nail salon to anyone.
Very friendly people working here
However
They seemed really rushed and unorganized. I had to pick my color 3 times because they kept losing it. The guy who did my pedicure was sloppy and rushed he hit my polish with the light multiple times. Then was going to leave my nails with patches in them… no thanks.
I came here because it was convenient with the errands I had to run. I’m continue going elsewhere
My mom and I went here. The women my mom had was awesome. The man who waited on me. First was passed we gave him $5 in cash. When my mom gave him $10 on the card. Decided not to give me a massage on my shoulders after. And sorry but I do a better manicure on my nails then him. I won't go back.
First time, WONDERFUL experience and BEAUTIFUL Christmas nails! Will return! ????
Didn’t feel like they were rushed to get me out like other nail salons I’ve been to. I think they did a great job.
My nails always look great when I leave. Depending on who you get will depend on weither your massage will be good or not.
Place Pictures
Miracle Nail Inc Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Planning
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Appointments recommended