Misty Nails

+1 724-284-3777

618 Moraine Pointe Plaza, Butler, PA 16001 United States of America

Open Today: -

Quick Facts About Misty Nails

Strengths:

1. Friendly and welcoming staff: Many customers mentioned that the staff at Misty Nails were warm, welcoming, and courteous. This creates a positive and comfortable atmosphere for customers and contributes to a pleasant experience.

2. Skilled technicians: Several customers praised the skills of the nail technicians at Misty Nails. They mentioned that the technicians took their time and provided excellent work. This indicates a high level of expertise and competence among the staff members, which is a significant strength.

3. Variety of options: Misty Nails offers a range of services, including gel manicures, acrylics, nail art, and pedicures. This variety allows customers to choose the service that best suits their preferences and needs, making the salon a versatile option for different customers.

4. Customization: Customers appreciated the ability to customize their nails at Misty Nails. They mentioned that the technicians were willing to accommodate their preferences and create unique designs or styles. This flexibility contributes to customer satisfaction and loyalty.

5. Positive online reviews: Despite some negative feedback, there were several positive reviews highlighting the strengths of Misty Nails. This demonstrates that the salon has the potential to provide a positive experience for customers and attract new clients.

Weaknesses:

1. Poor time management: One common complaint among customers was the significant wait time. Many mentioned waiting well beyond their appointment time and feeling rushed during their service. This suggests a weakness in the salon's time management and scheduling process.

2. Inconsistency in service quality: While some customers praised the skills of the technicians, others mentioned rushed and sloppy work. This inconsistency in service quality is a weakness, as customers may not feel confident in the salon's ability to consistently deliver satisfactory results.

3. Lack of availability for specific services: Some customers mentioned that the salon did not have time to provide the requested services, such as full set acrylics or gel manicures. This indicates a potential weakness in the salon's capacity to handle customer appointments and meet their needs.

4. Limited drying time: One customer mentioned that they were rushed out of the salon, resulting in their nails not fully drying. This lack of drying time can lead to smudging or damage to the nail polish, which may negatively impact the customer's satisfaction.

5. Overbooking appointments: One customer commented on the salon's consistent issue of being behind schedule due to overbooking appointments. This indicates a weakness in the salon's scheduling process and may lead to customer dissatisfaction and frustration.

In conclusion, Misty Nails has strengths in terms of friendly staff, skilled technicians, a variety of options, customization, and some positive online reviews. However, weaknesses such as poor time management, inconsistency in service quality, lack of availability for specific services, limited drying time, and overbooking appointments need to be addressed in order to improve customer satisfaction and loyalty.

Best TL Reviews

This is a long review, but please read it all. I booked an appointment at this salon for myself and one other person. I explained on the phone that I wanted a gel manicure with pretty simple nail art, and the other person needed a full set of acrylics. The man on the phone said it would be no problem, and he gave us a time slot. We ended up waiting well over 45 minutes after our appointment time (we arrived about 10 minutes early as well) before even being spoken to by anyone. There was a man working who was rather unfriendly to us when we were finally taken to the back of the salon. They told my friend they "didn't have time" to do the full set of acrylics we were booked for, so she had to do something else. I was also told they didn't have time for gel, so I had to do regular polish. Luckily my friend's nails ended up nice, but my nail design looked rushed and sloppy when done (lines were very uneven and see-through). I've attached both what my nails looked like & what I showed the nail tech. We were so rushed out of the salon that my nails didn't have time to fully dry, and I accidentally bumped one while getting into my car. I ended up paying $35 (plus a tip) for regular nail polish with a sloppy design, which is not what I went in for. I won't be returning.

this was my mother and my first time trying misty nails. the staff was very welcoming and took their time on our nails instead of rushing through them like other nail places do. definitely coming back

Tonya is my favorite, but all employees are very courteous, have excellent skills and know how to please customers. I will always go here. I love them.

The people that work here are wonder, hard working people!

The way appointments are scheduled you will wait anywhere from 30-60 minutes later than your appointment to be taken care of, and because of that unfortunately no matter how wonderful the tech, they are having to rush to complete your service as quickly as possible because they are so behind. I believe they are always so behind because the appointments are over booked.

Again I really enjoyed the people, and hate trying new places, getting established and then needing to find another salon, but my time is important too, and this was a consistent issue.

I really enjoyed misty nails. They did excellent work and Brittany and Cecelia were awesome and so welcoming.Will be coming back for sure!

The nail tech Emily is really good I don't like getting basic gel manicures so we do different styles and colors everytime! I get so many compliments on my nails.

I went to Misty Nails for the first time yesterday. Emily did my nails ???? and she did an amazing job and I am picky!!

Thank you Emily

We came in for the first time traveling through. We both got a deluxe pedicure and it was fantastic! The nail techs here are so nice and do a very thorough job. I hope we get to come back through here again one day!