Quick Facts About Momo Nail Spa
Momo Nail Spa has received a mix of positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze the comments provided.
Starting with the positive comments, it is evident that Momo Nail Spa has a base of loyal customers who have been satisfied with their services for an extended period of time. The consistency of their work is highlighted, indicating that customers can trust the salon to consistently provide fabulous results. Additionally, the mention of the owner being "super sweet" suggests that the staff is friendly and creates a welcoming atmosphere. This positive customer experience can contribute to customer loyalty and word-of-mouth recommendations.
Another strength mentioned is the exceptional service provided by a specific nail technician. The meticulousness and attention to detail exhibited by this technician is highly valued by the customer, suggesting that the salon employs skilled and capable staff members. This indicates that Momo Nail Spa has a reputation for employing technicians who are capable of meeting the high standards of discerning customers.
In terms of weaknesses, one major concern raised by a customer is the poor quality of the regular manicure they received. The customer described their nails looking as if a "five-year-old would've painted them." This indicates a lack of skill or attention to detail by the technician who performed the service. This negative experience could potentially deter customers from returning to the salon and seeking services elsewhere, particularly if they feel that they could achieve better results on their own.
Another weakness identified is the rude behavior of the owner and employee towards customers. The customers claim that they overheard the staff talking negatively about customers and making fun of them in their native language. This is highly unprofessional and can create a hostile environment for customers. Such behavior can lead to a negative reputation and deter potential customers from choosing Momo Nail Spa. The negative attitude displayed by the staff can overshadow any positive aspects of the salon, such as the decor or the quality of services provided.
Additionally, there are mixed reviews regarding the pricing of services. While some customers believe it to be average, others found it to be expensive for the quality received. This indicates that there may be inconsistencies in the pricing structure or the value for the price paid. It is important for a salon to strike a balance between competitive pricing and high-quality service to cater to a wide range of customers.
Another complaint raised is the functionality of the massage chairs. While mentioned as a positive feature, some customers mentioned that the chairs do not always work. This could be seen as a minor inconvenience, but for customers who value and expect a relaxing experience during their visit to a nail salon, malfunctioning massage chairs can negatively impact their overall experience.
In conclusion, Momo Nail Spa has strengths in terms of customer loyalty, consistent results, exceptional service from certain technicians, and a welcoming atmosphere. However, weaknesses include poor quality manicures, rude staff behavior, mixed pricing reviews, and malfunctioning equipment. It is essential for Momo Nail Spa to address these weaknesses in order to improve the overall customer experience and maintain a positive reputation in the industry.
Best TL Reviews
I have been a loyal customer of momos nail spa for 5 years now. She is consistent and my nails always come out looking fabulous!
Had a mani and pedi and The nail polish that was placed for my manicure did not go on right, he had to take it off a couple of times because it seemed like it was old. And when I decided after many trials of trying to do a gel manicure I told him just to do a regular manicure with the same color I had on my pedicure and they couldn’t even find the color. After searching for a color that was similar he gave me a regular manicure and my nails look like a five year old would’ve painted them, they look horrible it’s not worth the money. I just feel that it’s very expensive to have a mediocre manicur which I can probably do a better job on my own.
The lady Momo and the guy in charge is so rude!!! They talk absolute garbage about their customers and make fun of people in their language…not realizing people do speak and can understand what they are saying. Does not take time to do anything..rushes everything..just eager to get money. Take you time and money somewhere because I want to be valued where I am. Decor does not mean anything If your attitude is bad towards the people that walk into your business.
Not the best, but not the worst. Decent enough for around this area. Average on pricing depending on what you request. Massage chairs are nice, but don't always work. Lots of colors to choose from. If you get the right person, the massages are very relaxing! Until someplace better comes along, it's convenient.
I love me some Momo’s! The owner is super sweet and does a great job on my nails. The spa pedicures are so relaxing, I enjoy some “me time” feeling pampered at Momo’s.
I am very picky with nail salons, and this has by far exceeded my expectations. Wen, the young lady that did my mani pedi was extremely careful and delicate, she took her time and did an exceptional job. They have great marketing and are extremely clean. I have found a new nail salon!
Great service and my pedicure lasts a while, I have never had an issue! Recommend
I had no idea what I wanted to do because it’s too early for me to do a Christmas theme and Momo and Nana helped me choose a color and a design that im obsessed with ????! I am so happy with the shape, length, design, EVERYTHING! The detail they put in their work is worth every penny ????????
Place Pictures
Momo Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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