Quick Facts About My Nails & Spa
My Nails & Spa place has received a mix of positive and negative reviews, indicating its strengths and weaknesses.
One strength of the salon is the cleanliness and peaceful atmosphere. Multiple reviewers mentioned that the salon was immaculately clean and spacious, creating a pleasant environment for customers. This attention to cleanliness can help attract and retain customers who value a hygienic environment. Additionally, the peaceful atmosphere can contribute to a relaxing experience for customers, further enhancing their satisfaction.
Another strength of My Nails & Spa is that they offer a wide range of services and options. Customers mentioned getting gel pedicures, acrylics, and various designs for their nails. The availability and variety of services allows customers to choose what best suits their preferences and desires. This can cater to different customer needs and attract a diverse range of clients.
The staff at My Nails & Spa also received praise for being kind, quick, and skilled. Several comments mentioned that the staff were friendly, attentive, and provided a good customer experience. This positive interaction with employees can help create a positive impression of the salon and contribute to customer satisfaction. The quick service and skillful application of designs were also highlighted by customers, indicating a level of expertise and efficiency.
However, there are also weaknesses that need to be addressed. One recurring issue mentioned in the comments is the inconsistency in quality. Some customers reported minor quality issues and nail polish not lasting, while others were extremely satisfied with the outcome. This inconsistency can lead to a lack of trust among customers and potentially deter them from returning. It is important for the salon to address this weakness and strive for consistent quality across all services.
Another weakness mentioned by a customer is the staff's behavior. One reviewer mentioned that the employee was super rude and rough when attending to their daughter. This behavior can have a significant impact on the overall customer satisfaction and perception of the salon. Rude or unprofessional behavior can deter customers from returning and also cause them to share negative experiences with others. It is crucial for the salon to address any customer service issues and ensure that all staff members are trained to provide exceptional service.
Additionally, there were comments about overbooking and delays. Customers mentioned that the salon seemed to be accommodating both walk-ins and appointments, which sometimes led to delays and rushed service. This can create a negative experience for customers who expect punctuality and undivided attention during their appointment. Managing bookings more effectively and ensuring sufficient time is allocated to each customer can help address this weakness and improve the overall customer experience.
In conclusion, My Nails & Spa place has various strengths such as a clean and peaceful atmosphere, a wide range of services, and kind and skilled staff. However, it also has weaknesses including inconsistency in quality, negative staff behavior, and issues with overbooking. By addressing these weaknesses and focusing on providing consistent, high-quality service, the salon can strive for greater customer satisfaction and loyalty.
Best TL Reviews
I took my daughter here to get her nails done, the guy was super rude when she asked him if he could do a simple sunflower design. He was super rough with her, and did an all around horrible job. The polish started clipping off that day, one fell off the next day and they were all off within 3 days. My husband went in and showed them pictures of the nails and they just denied ever doing them. They said they'd fix them even though they denied doing them but my daughter is too scared to even go back because of how angry and annoyed he was the first time so I guess it's just a $60 loss. I'd give 0 stars if I could.
First time visiting today and got a mani and a pedi. Overall, my experience was great! The staff were super kind, prices reasonable, and the salon was clean. The only reason that this review is not 5 stars is because of minor quality issues and general “over booking” between walks-ins and appointments that caused some delays and forced the staff to rush a bit. But will go back! Overall very pleased.
I visited this nail salon for the very first time today. I've haven't had my nails done in a long time, so I decided to treat myself to a much needed set of nails. They did a fantastic job helping me choose ombre white and pink sparkle nails with a gorgeous blue design. I appreciate that they are also very quick and skilled but also gentle with my hands,as I suffer from arthritis pain especially on rainy days. I love the quality and beauty of my new nails and highly recommend this establishment!
Spacious, immaculately clean, a peaceful atmosphere, and 1.3 miles from my house. You can always get an appointment or just walk in. I can leave my house, get a PERFECT gel pedicure, and be back home in less than an hour! Henry and Vivian are excellent.
I literally just got out of their salon and I had to review. THIS PLACE IS AMAZING! I had been going to JK Nails before, and I wanted to try another place and I absolutely ADORE the quality of the nails here. I wish I knew who exactly did my nails since I didn't ask but he did such a beautiful job. My nails are literally so gorgeous, the almond shape is exactly what I asked for and he took his time to make sure it looked like how I wanted it. He did not seem to have rushed and it shows!! I will not be going anywhere else ever again. I'm in love with these nails ????????????
I have been going here since they opened and I refuse to go to any other nail places! If I feel as though my nails are not to my standards especially after I leave I just give them a call and they have me come in to make it up to par! I’m obsessed with the way they do their nails and no matter what I’ll always come back here!!!! ❤️❤️❤️❤️❤️
absolutely loved my time there! vivian is amazing!! first time getting acrylics and they turned out beautiful. definitely coming back again ????
Best experience I have ever had! Me and my mom both got gel pedicures and I got a full set. Everyone there was so nice and I am blown away with how amazing everything turned out!
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My Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | 10:30 AM - 05:00 PM |
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Location
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