Quick Facts About My Nails & Spa
My Nails & Spa has received a mix of positive and negative comments from customers regarding their services. In order to evaluate the strengths and weaknesses of the establishment, we will take into account the comments provided.
One of the main strengths mentioned by customers is the quality of the nails and thoroughness of the service provided by the staff. Some customers specifically mentioned that their nails were done exceptionally well and were pleased with the final outcome. This suggests that there are skilled technicians at My Nails & Spa who are able to provide high-quality services.
Another positive aspect mentioned by customers is the friendliness of the staff. Several customers commented on the kind and nice people working at the salon, creating a positive and welcoming environment for customers. This can contribute to a positive overall experience for customers and encourage them to return in the future.
Cleanliness is also noted as a positive aspect of the establishment. Customers have mentioned that the salon is clean, providing a hygienic environment for customers to receive their services. A clean environment is essential for a salon, as it helps ensure the wellbeing and safety of customers.
One weakness highlighted by a customer is the salon's policy of not doing designs with regular nail polish. The customer was disappointed by this limitation and had to resort to applying nail decals at home. This suggests that the salon may be missing out on offering certain services that could potentially attract more customers.
Another weakness pointed out by a customer is the lack of durability of the services provided. The customer mentioned that their gel pedicure chipped quickly and was already smudged by the time they left the salon. This indicates that there may be issues with the quality and longevity of the services provided, which could be a cause for concern for some customers.
One customer reported having a painful experience due to their nails being filed too much or the glue being expired. This highlights a potential issue with the technique or products used by the technicians at My Nails & Spa. The pain and discomfort experienced by the customer can deter them from returning to the salon in the future.
Another weakness mentioned by a customer is the lack of "pampering" during pedicures. The customer felt that the pedicure service provided was minimal and did not meet their expectations in terms of relaxation and indulgence. This suggests that the salon might not provide an extensive range of additional services or amenities that customers might expect during a pedicure.
A significant weakness mentioned by a customer is the incident of the technician cutting their toes too deep during a pedicure. This resulted in the customer having to seek medical treatment and be put on antibiotics. Such incidents can severely damage the reputation of a salon and discourage customers from ever returning or recommending the establishment to others.
Lastly, a customer mentioned that the salon may be lacking in cleanliness to some extent, specifically mentioning the presence of dust. Although some customers may not consider this a major issue, it can be a deterrent for individuals who prioritize a clean and sanitary environment.
In conclusion, My Nails & Spa has strengths in terms of skilled technicians, friendly staff, and cleanliness. However, there are weaknesses in services such as limited options for nail designs, durability of the services, potential discomfort or pain during treatments, and lack of "pampering" during pedicures. The incident of cutting a customer's toes too deep is a significant weakness that can have serious consequences for the reputation of the salon. Addressing these weaknesses, such as improving the durability of services and ensuring proper techniques and product usage, can enhance the overall customer experience and satisfaction at My Nails & Spa. Additionally, addressing cleanliness concerns and considering offering a wider range of services could attract more customers and improve the salon's reputation.
Best TL Reviews
I cant remember the man's name who did my nails but he was sooooooo good and thorough and fast. A+ Just disappointed they don't do designs with regular nail polish. They said "it takes too long to dry" lol. I ended up coming home and putting on colorstreet decals on the top of my nails.
I made a last minute appt as a new customer. Not planning on going back. The staff were super friendly, but my nails are awful. I get my nails done MAYBE once a year, so I'm bummed that they aren't good. I did a gel full set and a pedicure, the pedicure is already chipping, and was smudged by the time I got in my car. My nails are crooked, bumpy, mis-shapen, and the color needs another 3 coats as it's see through at the top.
First time visiting this nail salon for a mani/pedi and I was very pleased with the experience and my nails! Very kind staff, clean environment & quality work! Highly recommend! ????
Daughter and I got our nails done today. We're so happy with the turn out and making it our new nail spot.
very nice people! the only issue is that they were kind of rough with my nails. the person i went with nails started chipping the day that we got them done. my nails are in so much pain and it hurts to shower/wash my hands or use hand sanitizer. i looked it up and it said if acrylic nails are hurting it means they filed your nail too much or the glue was expired. either way it hurts. they look great though! staff is a little short but that’s not too terrible if you don’t mind waiting a little.
Disappointing for the price. Very minimal in the way of "pampering" as far as pedicures go. Nails look nice but not salon quality.
I was in the area and needed a pedicure, as I was getting a pedicure the lady who did my toes was very nice but kept going deeper into my big toes. I kept telling her it was hurting me and she ignored everything i said to her. I got home and my toes were so sore. I woke up the next morning and my toes were bright red with crust on them. I had to go to the doctors because she cut me so deep i had to be put on antibiotics. Never will i go here again!
I’ve gone here a couple times and have only ever had Mary do my nails, she’s awesome. She does my dip powder great! I only have to go once a month, which is amazing vs going every 2 weeks for gel! All the reviews saying the place is dusty, I mean it’s a nail salon, there’s going to be dust, sure there might be a little more than other nail salon, but to me it’s not that big of a deal!
Would definitely recommend Mary, can’t say about the others as they’ve never done my nails! But all in all it’s a relaxing place!
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My Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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