Quick Facts About Nail Genie
Nail Genie Place has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. In this analysis, we will examine the strengths and weaknesses of Nail Genie Place based on the comments provided.
Strengths:
1. Talented Nail Technician (Comment 2): One comment highlights the skills and talent of a particular nail technician named Nina. The customer praises her for her amazing designs and recommends others to visit her. This indicates that there are skilled and talented nail technicians at the salon.
2. Loyal Customer Base (Comment 3): Another comment mentions that the commenter has been going to Nail Genie Place for over 20 years. This loyalty implies that the salon has a dedicated customer base who consistently returns and recommends the salon to others.
3. Convenient Location (Comment 5): The commenter states that they tried Nail Genie Place because it was closer to their home. This implies that the salon's location is convenient, attracting customers who may not have otherwise chosen this establishment.
4. Polite Customer Service (Comment 6): One commenter mentions that the customer service at Nail Genie Place was okay. Although the customer had issues with the quality of work, the staff's service was polite. This indicates that the salon values good customer service and treats their clients with respect.
Weaknesses:
1. Lack of Nail Durability (Comment 1 & 8): Multiple comments highlight issues with the durability of the nails done at Nail Genie Place. Customers have experienced nails falling off easily and gel nails peeling off after a short period. This indicates that the quality of nail application and products used may be subpar.
2. Communication Issues (Comment 2 & 4): Several comments mention communication issues with regard to scheduling appointments and nail designs. In one comment, a customer booked an appointment with a specific technician but was informed upon arrival that the technician was not available. Another customer experienced miscommunication regarding the nail design they wanted. These instances suggest that there may be a lack of clear and effective communication between staff and clients.
3. Inconsistent Quality (Comment 5): One customer had a negative experience with their nail service, stating that their nails ended up different sizes with a lot of bumps. This implies that there may be inconsistency in the quality of work done by the nail technicians at Nail Genie Place.
4. Sanitary Concerns (Comment 7): A customer mentions feeling that Nail Genie Place was not very sanitary during their pedicure and manicure. The customer mentions that their toes were not properly filed or cleaned, and gloves were not consistently used by the staff. This raises concerns about hygiene practices at the salon.
5. Pricing and Billing Issues (Comment 5): In one comment, a customer mentions that the prices charged at Nail Genie Place did not match what was initially quoted. This discrepancy in pricing, along with the customer feeling that the quality did not match the increased cost, indicates a lack of transparency in pricing and potential issues with billing practices.
In conclusion, Nail Genie Place has both strengths and weaknesses based on the comments provided. The strengths include a talented nail technician, a loyal customer base, a convenient location, and polite customer service. However, the nail salon also faces weaknesses such as issues with nail durability, communication, inconsistent quality, sanitary concerns, and pricing and billing problems. These weaknesses should be addressed by the management to improve the overall customer experience at Nail Genie Place.
Best TL Reviews
I started coming here in Sept 2022 for gel nails and every month when I come back to get a fill I need 1 to 2 replacement nails. Disappointed in their nails fallen off easy. I will no longer come here.
I called to Schedule an appointment with Nina when I get there they tell me she's not working that day ???? and can somebody else do my nails. HORRIBLE HORRIBLE HORRIBLE. UPDATE i was able to get my appointment with Nina and she did an AMAZING JOB at a good price ????. UPDATE
Nina is AMAZING she takes her time and does AMAZING designs. So if ur looking for ah bomb nail tech hit up Nina. Thank me later
I have my favorite girls here that know me well. After 20+ years of occasionally trying new places just to mix things up I always come back here and get right back into my routine with this nail shop. I have talked to ladies thay come from Oakland and San Francisco and anywhere in between to get their nails done here.
I should have just washed my feet at home. Worst pedicure ever.
No top coat, Left me sitting there after pedicure with zero attention. My feet are now Itchy for some reason.
You can't pay me to visit this place again.
I called to make an appointment got there my pedicure was done it was great but when it got to my nails communication was terrible. I thought my appointment was with someone else if not I got the name wrong that’s fine I just wanted a certain design that the other nail lady said she could not do. So instead of someone starting my nails like she was about to do she says no wait 30 more minutes.
I went in for a gel mani and a regular pedi on Dec 21st. I wanted the green cat eyes gel on my nails for Christmas. They wouldn't stop telling me it would look "so nice" on my toes if I did the same color and gel (figured I could politely say no twice but geez they wouldn't stop asking). I had considered it so I caved. I shouldn't have. When I was done and went to pay, they upped the charge of everything which was not what was written on the menu I was handed during my time there. There were many other people there getting nails done for Christmas so I did not make a scene. Gel mani pedi came out to 87 dollars! Paid and went on my way thinking this has to be the best mani pedi I have ever gotten. Well, a few days later, here I have my gel nails peeling off. I haven't done any of the holiday cleaning or cooking so it's not from hand wear and tear. I am so beyond disappointed in this because they claim it lasts two weeks (and as a regular gel mani customer, I assure you almost every other one I have gotten lasts at LEAST 2 weeks) and I paid more than what I would normally pay because I tried a new place closer to home. I would never go back here! The quality is terrible and I can't believe I paid for this. If I wasnt away for the holidays I would go back and have them fix it. Literally go to any other place except here. Such a rip off.
I will say that the customer service okay , however not all the nail technicians do quality work. Today I had a bad experience with my pedicure , my toes were not really filed nor cleaned , gloves were not used, and I felt like there was no care put in , then I had a manicure at the same time as my ped, she came back to lotion my hands and was wearing gloves , the gloves were not taken off after she used them on someone else and then proceeded to lotion my arms . Overall , I had a bad experience and don’t feel like they are sanitary.
This place is not worth wasting your time! The first time I was there I had booked and appointment for 12 pm and when I got there they had me waiting more than 20 minutes. The girl who did my nails started off good but at the middle of the process she started rushing and really messed up everything. All my nails ended up different sizes with a lot of bumps, the gel looks so ugly because on some she put 3 coats and on the ones she messed up, she put 5 coats of gel, the next day I booked an appointment for 12 to get them fixed and they had me waiting there more than 35 minutes to the point where I ended up leaving. Do not waste your time or your money on this place!!!
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Nail Genie Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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